Smoov app not working? crashes or has problems?

Smoov Status

Published by Allego B.V. on 2024-04-17

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Reported Issues: 1 Comments

By Mark Barnden 2 years ago

The control button goes to red light not green It runs the motor for about 30 seconds and stops. You repress the button and goes to red again and lasts for 30 seconds again then stops again. It’s only 3 months old and only used it about 10 times. I’m totally pissed off about it.

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Common Smoov Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Smoov app on iOS and Android devices. Solve all Smoov app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Smoov iPhone Issues and Solutions

Smoov iOS app crashes, not working, errors
Smoov iOS app network issues
Smoov on iOS has black/white screen

Smoov Android App Issues and Solutions

Smoov has errors/crashing/not working
Smoov server network connectivity issues
Smoov has black screen

Smoov iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Smoov app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Smoov app crashes or not working on Iphone (iOS):

Close and restart the Smoov app on iPhone
Update Smoov app to the Latest Version for iOS
Uninstall and reinstall Smoov iPhone app
Update your iPhone to the latest iOS version

Fix Smoov on iPhone unable to connect to server/internet connection issues::

To resolve Smoov network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Smoov black/white screen (blank screen) on iPhone:

Follow the Smoov iOS app troubleshooting guide Here →

Smoov Android App Issues and Solutions

Fix Smoov not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Smoov app issues:

Force Stop the Smoov App
1. On android, goto "Settings" » click Smoov app. » click "Force Stop".

Update Smoov to the latest version on PlayStore

Clear Smoov App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Smoov app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Smoov.

Fix Smoov unable to contact server/ Smoov internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Smoov » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Smoov » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Smoov on android.

Solve Smoov black/white screens issue on Android:

Follow the Smoov android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Allego B.V., developers of Smoov.

71.43% Contact Match

Developer: Alber GmbH

E-Mail: [email protected]

Website: Visit Smoov Website

100% Contact Match

Developer: TheSmoov Global

E-Mail: [email protected]

Website: Visit TheSmoov Global Website

About this app

Enjoy relaxed EV driving with accurate charge point information and many other exciting new features. With a dedicated team focused on bringing you the best functionalities to provide you with the EV experience you deserve, we proudly bring to you your EV companion this app! Download for free and join our EV driver community. No subscription needed. • this app can assist you with finding the nearest charge point that is available. • Monitor and to favourise the charge poles that are preferred by you. • Navigate and to get session insights on your running charging sessions. • Swift payment methods to make your charging session faster. • Pay via charge cards, your bank account (SEPA Direct Debit) or credit cards. • Customized search functionalities based on your electric car.