Connect Associate app not working? crashes or has problems?

Connect Associate Status

Published by FirstService Residential on 2023-10-10

**The FirstService Residential Connect Mobile application is for use by
employees only. A client facing version is currently being developed.

I have a problem with Connect Associate

Are you having issues? Select the issue you are having below and provide feedback to Connect Associate.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Common dislikes about Connect Associate app

- App crashes frequently, especially when accessing addresses or taking photos during walkthroughs

- Bugs need to be fixed to improve stability

- Inserting images from phone into unit violation is difficult due to calibration issues

Have a Problem with Connect Associate? Report Issue

Common Connect Associate Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Connect Associate app on iOS and Android devices. Solve all Connect Associate app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Connect Associate iPhone Issues and Solutions

Connect Associate iOS app crashes, not working, errors
Connect Associate iOS app network issues
Connect Associate on iOS has black/white screen

Connect Associate Android App Issues and Solutions

Connect Associate has errors/crashing/not working
Connect Associate server network connectivity issues
Connect Associate has black screen

Connect Associate iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Connect Associate app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Connect Associate app crashes or not working on Iphone (iOS):

Close and restart the Connect Associate app on iPhone
Update Connect Associate app to the Latest Version for iOS
Uninstall and reinstall Connect Associate iPhone app
Update your iPhone to the latest iOS version

Fix Connect Associate on iPhone unable to connect to server/internet connection issues::

To resolve Connect Associate network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Connect Associate black/white screen (blank screen) on iPhone:

Follow the Connect Associate iOS app troubleshooting guide Here →

Connect Associate Android App Issues and Solutions

Fix Connect Associate not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Connect Associate app issues:

Force Stop the Connect Associate App
1. On android, goto "Settings" » click Connect Associate app. » click "Force Stop".

Update Connect Associate to the latest version on PlayStore

Clear Connect Associate App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Connect Associate app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Connect Associate.

Fix Connect Associate unable to contact server/ Connect Associate internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Connect Associate » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Connect Associate » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Connect Associate on android.

Solve Connect Associate black/white screens issue on Android:

Follow the Connect Associate android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at FirstService Residential, developers of Connect Associate.

100% Contact Match

Developer: FirstService Residential

E-Mail: [email protected]

Website: Visit Connect Associate Website

66.67% Contact Match

Developer: FirstService Residential

E-Mail: [email protected]

Website: Visit FirstService Residential Website

About this app

FirstService Residential Connect Mobile users can work with the following modules: calendars, violations, work orders, arch mods, tasks, property notes, units, maps, call logs, documents, communication tools, and quick links. FirstService Residential Connect Mobile makes it easy for associates to perform common job functions while being away from their computer using an interface that is both elegant and practical. FirstService Residential Connect Mobile allows associates to stay connected with their community and their residents at all times. **The FirstService Residential Connect Mobile application is for use by employees only. A client facing version is currently being developed. Continued use of GPS running in the background can dramatically decrease battery life.