Contact Instant Financial Support

by Former TD Bank User

Update 2: 3rd or 4th interruption to daily use in less that 3 months.... can't use card, add money or check balance and right near Christmas too.... this really has me considering a new job just to get away from this card.
Update: I saw your response, which was way late. Ironically you all fixed the issue within hours of me calling you out on the applications nonsense. Still seems like a temporary intentional ploy to get people to over spend that you fixed after someone called you out on it. Furthermore I shouldn't have to jump through hoops to get my balance IE the app should work consistently. Keep it right the first time and stop messing with people's money. Still do not recommend this app or company. Leaving my old review as is. If your job requires this: pick a new job
Old review:
The app used to update your balance every time you opened it. Now it will only tell you the balance as of the last time you received pay. If you withdrawal it remains the old balance setting you up to overdraw your account and pay fees. Seems pretty deliberate and like they set you up to fail. Actually considering changing jobs not to be stuck with this misleading system. Just seems very intentional that they want you to overdraw.

by CocktailsAreMyArt

My employer recently announced that they were offering (actually they didn't offer us the service, they just made it the only way to access our earnings). It was presented as a decision made by corporate solely to benefit it's employees. Instant access to our tips with any fees or headaches. None of us were excited about the introduction of the service this week. However, based on the literature we were provided, it seemed like it might not be a terrible idea. We were very wrong. First of all, the app it's self is slow, buggy & generally not well crafted. Most importantly, the promised lack of fees and quick/easy access to our $, turned out to be a joke. Transferring $ to an actual bank account can take over a week. Using the provided Visa Instant Financial card in an ATM to withdraw funds, results in a fee from both Instant Financial & my bank($2.50 from Instant & $3.00 from BOA). Yes, I'm sure their are some fee-free ATM's as they state, how can Bank of America's ATM's & most other machines owned by major financial institutions not be in their network? The only people benefiting from the services provided by Instant Financial, are Instant & the companies who force their employees to use those services.

by Chap100487

I just started a few months ago at a restaurant that decided to use instant. I like the idea of not having a server walking out with a full nights tips but that’s where it ends. I use Chase and was told most major banks don’t charge fees to withdraw; between chase and instant I pay $5 in fees. And they will respond with their 33,000 no fee banks but I live in a city and walk...I can’t go 20 mins out of my way for no fee. Also, the two business days for instant transfer is fine if it’s Monday or Tuesday but on the busiest nights for servers who make most of their money on weekends, don’t expect to see your money for FIVE DAYS!!! Basically if you want all your money you wait and if you don’t mind losing about $100 a month in fees or 30 mins travel out of your way they’re great. Tell their C suites they have to wait 4 days after pay day for their money or use 33,000 out of 2 billion ATMs and see if they fix it then.

Also, why can other services like PayPal have a transfer done in 2-3 hours yet I get charged $2 so instant can snail mail it!? This is also contingent on how fast your employer puts it on your card as that can be a few mins to next day. STOP JUSTIFYING SHORT COMINGS, INSTANT, AND ACTUALLY FIX IT. THIS IS OUR MONEY!