Contact Round Health Support

by Viewmc

I have been using Round found months now. I’m on several medications and some that can never be mixed together as it can very dangerous for me. I also been in a accident that has impacted my memory. So why I need help in remembering when to take my medication and help me record all the intake in my meds.

So that’s when the Round App comes in. I have tried countless of others and round does have a ease about it and I liked that. But long story short it was very glitchy! I would kick me out of app at least 4-6 times before I could actually use it. Others times I just had to do a hard reset on my iPhone to make the app open. Mind you all my others 40+ apps on my iPhone give me no problems opening up.

But the worse problem of all is that that app doesn’t record all the medication that I input as TAKEN! I would come back the next day and the previous day would be showing that I never took any of my medications! Even two days back would be empty! How many times have I doubled up on my medications because this app had a glitch and didn’t store my taken meds? Can’t tell you the times I told myself “I know I just took this medication a hour ago?” But ROUND says “Not taken” so I taken again! That my friends is dangerous!!! Stay away!!

by Aramis2764

I’ve loved and used this simple and effective app for years. Alas, over the past year it crashes and refuses to open on a daily basis. As tracking medication times are a major health matter, I had to find a new app. I’ve tried so many things to get the app to open regularly to no avail. Be it resetting my phone, clearing internal storage, restarting the phone, nothing works. I’ve relied on it for a long time but now I find myself texting the times I take medications as the app just won’t open regularly. Round... you were great but now you are dangerous. Down to 1 star from 5.

Years ago, I wrote this, it’s no longer applicable as of 2021:

The best free (and ad-free) app of its kind. After contacting customer service for information about keeping my privacy intact, I was pleased to find out that they are a small dedicated group doing things for the right reasons. Great people. The app itself is customizable and can be altered to suit your needs. You do not have to start an account to use it and data can be privately exported to your choice of porting. I found that setting all meds and the like to as needed and just hitting save dose at the time I take it to be sufficient.

by Tilly119

I love the Round app and it’s honestly the only app I’ve been able to find that I like the design of. Most medication apps are overly complicated and don’t work for people who take a LOT of various meds. Round is perfect for me - it keeps track of medications wonderfully, and I love the timer on my as needed medication. It’s very customizable and easy to see all the information you need at a glance. I also love that the medication list is so simplistic that I can just hand my phone over to the nurse whenever they ask what medications I’m on which definitely saves time at doctors appointments.

My only complaint is that the app has quite a lag to it. Especially as you add more and more medications for it to keep track of. I’d love to see the app sped up because it can be quite a hassle to be waiting and waiting for an app to load multiple times a day when I take my meds. It also has a glitch where the meds don’t line up properly which means you have to completely restart the app, which is even more annoying. I love Round SO much but if it gets any slower and crashes any more I’m not sure I’ll be able to keep using it. I hope they release an update that fixes these problems soon.