Jottacloud Reviews

Camera backup used to work perfectly in the old app. this app was my trusted backup system for all sources - iPhone, iPad, Mac, Windows etc.

Unfortunately there are multiple problems with the new app. Most important that backup don't work. First I had to reinstall (after talking to support) since it never managed to start backing up. Then it doesn't manage to do background uploading. I had to turn off iPhone screen lock and leave it overnight with this app in the foreground, for multiple nights. In theory it got nearly done, with only 124 photos remaining to get backed up. However, absolutely all images have the "waiting for backup" icon so it's not possible to know which. It also never managed to backup the remaining photos. Sadly, I need a backup solution that I can 100% trust. This is not it, while the old app was. It's hard to understand why they had to push this new app on us when the new photo functionality is almost non-existing anyway, and doesn't compare to competitors. Jottacloud often take 5-10 seconds to open up, and crashes frequently when switching back to it. I need a backup app, not a wannabe photo app. It was all good when their photo app initiative was a separate app you could choose to use or not.

I’ve used this app for five years now, it’s rescued my files when two hard drives failed. But now that I’ve hit a certain level of storage, they are accusing me of violating the terms and conditions which is false and they admit to going thru my files that are “privately” stored. They are giving me 30 days to try to download 10 TB of data! The only recourse is to file a complaint with the Norwegian government and I am going to be doing that!

Unless you treat it like a harddrive in the sky and just dump all your folders from your computer into it (cheap storage), Jottacloud and it’s backup functionality is utterly butterly crappola. Its a unified mess of different device apps into one folder.

All I want is device specific backup, not a mess of thousands and thousands of pictures from two phones and an ipad into an unified folder. Seriously, not even wort trying as a backup solution. It is cheap storage though...

Please add the option to sort the photos and videos from “recently added” instead of “date taken” because I have to look through them to find. This should be a option, even if backup is off. Also, please get rid of the big play button when pausing videos or skimming through videos with the slider. It’s distractive.

The new app used a long time to index before backup started. I was told by support it is due to iphone 6’s lack of memory. Tip: close all other apps, turn off background refresh, turn off auto lock (keep it open as long as posssible). This will free memory and indexing will go faster. I hope they can optimize for iphone 6.

Can Jottacloud keep the modification made to the photos? Every time. Modify a picture in my camera roll whether the photo is live or just a regular edit or color, every time I save it to Jotta it reverts the photo back to the original state. Can this be corrected?

I hate how I have to use WiFi to get to my own photos, please changed this because when I’m in my family trips I like to share the photos I can’t because I need WiFi to use it

Very frustrating. But when it worked, it was the best backup app ever.

Hope they fix this.

I decided to choose this app after looking for an alternative to google and Amazon photos. I love the way you can share multiples big files just sharing the link. The issue it’s searching for pictures you already back up. I want to look for an image of my driver license and in other backup services you search “driver license “ and you’ll find it. Here it’s not accurate. You need to make sure to keep pictures organized using your own folders because there’s just a bunch of pictures not organized. Search need to improve big time and default folders by date, location, some kind of face recognition(to organize pictures by person)should be implemented ASAP. Also uploading time of files it’s longer than expected but not so bad.

If you want to de-Google please check out this Norwegian based company and give them your business. Customer support is fantastic. Continuity and support across various devices is excellent.

I use this service for a lot of the art I create for personal stuff. This is the company to use. The value for what you get is unbeatable by any other service I’ve used or researched.

Kudos to these folks

Love the service and Jottacloud but the bandwidth limitation is just terrible. They won’t consider changing it or allow affordable plans without the limit. Unlimited doesn’t mean much when it takes days to upload your files.

Would be nice to have a preview of a pdf file

I really like the service. Standalone photos app is very helpful especially for those who have tons of photos. There is only one issue needs to be fixed; when you enter your mobile number as your user name, the "log in" button is disabled. You need to enter your email instead. This issue does not exist in this app app.

I’ve tried Google Drive, One Drive, Amazon Drive, Dropbox and others. But this app beats them all, hands down. No silly rules about downloading content back to my devices or complicated or limited syncing. “Unlimited” is “unlimited.” The fee stays the same and doesn’t go up based on how much content I store. Backups to my entire hard drive are easy to do and separate from my sync files. I can backup any device I want easily—no iCloud upgrading necessary! Customer service is great and, other than being physically located in America where some people think they have a right to access your content no matter where it is because it’s on an app on your US-located devices, I have real privacy! Why can’t everything be like this? Thanks, this app.