Contact Jottacloud Support
Company Name: Jotta AS
About: Securely store your files and access them from any device. Jottacloud is
operating under Norwegian privacy laws, one of the world's strictest.
Jottacloud Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Jotta AS
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Jottacloud Website
Privacy Policy: https://www.jottacloud.com/en/privacy.html
Developer: Jottacloud
Can I trust Jottacloud app?
Protect your data and wallet. We investigate the developer's website (Jottacloud.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Camera backup does not work at all
by Mutty234
Camera backup used to work perfectly in the old app. Jottacloud was my trusted backup system for all sources - iPhone, iPad, Mac, Windows etc.
Unfortunately there are multiple problems with the new app. Most important that backup don't work. First I had to reinstall (after talking to support) since it never managed to start backing up. Then it doesn't manage to do background uploading. I had to turn off iPhone screen lock and leave it overnight with Jottacloud in the foreground, for multiple nights. In theory it got nearly done, with only 124 photos remaining to get backed up. However, absolutely all images have the "waiting for backup" icon so it's not possible to know which. It also never managed to backup the remaining photos. Sadly, I need a backup solution that I can 100% trust. This is not it, while the old app was. It's hard to understand why they had to push this new app on us when the new photo functionality is almost non-existing anyway, and doesn't compare to competitors. The app often take 5-10 seconds to open up, and crashes frequently when switching back to it. I need a backup app, not a wannabe photo app. It was all good when their photo app initiative was a separate app you could choose to use or not.
Beware the unlimited storage
by Seanboy1982
I’ve used Jottacloud for five years now, it’s rescued my files when two hard drives failed. But now that I’ve hit a certain level of storage, they are accusing me of violating the terms and conditions which is false and they admit to going thru my files that are “privately” stored. They are giving me 30 days to try to download 10 TB of data! The only recourse is to file a complaint with the Norwegian government and I am going to be doing that!
Useless
by SebCohen
Unless you treat it like a harddrive in the sky and just dump all your folders from your computer into it (cheap storage), the app and it’s backup functionality is utterly butterly crappola. Its a unified mess of different device apps into one folder.
All I want is device specific backup, not a mess of thousands and thousands of pictures from two phones and an ipad into an unified folder. Seriously, not even wort trying as a backup solution. It is cheap storage though...
Have a Problem with Jottacloud? Report Issue
Why should I report an Issue with Jottacloud?
- Pulling issues faced by users like you is a good way to draw attention of Jottacloud to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Jottacloud customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Jottacloud.
