Art Basel Status

Published by MCH Messe Schweiz (Basel) AG on 2024-01-03

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Common Art Basel Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Art Basel app on iOS and Android devices. Solve all Art Basel app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Art Basel iPhone Issues and Solutions

Art Basel iOS app crashes, not working, errors
Art Basel iOS app network issues
Art Basel on iOS has black/white screen

Art Basel Android App Issues and Solutions

Art Basel has errors/crashing/not working
Art Basel server network connectivity issues
Art Basel has black screen

Art Basel iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Art Basel app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Art Basel app crashes or not working on Iphone (iOS):

Close and restart the Art Basel app on iPhone
Update Art Basel app to the Latest Version for iOS
Uninstall and reinstall Art Basel iPhone app
Update your iPhone to the latest iOS version

Fix Art Basel on iPhone unable to connect to server/internet connection issues::

To resolve Art Basel network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Art Basel black/white screen (blank screen) on iPhone:

Follow the Art Basel iOS app troubleshooting guide Here →

Art Basel Android App Issues and Solutions

Fix Art Basel not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Art Basel app issues:

Force Stop the Art Basel App
1. On android, goto "Settings" » click Art Basel app. » click "Force Stop".

Update Art Basel to the latest version on PlayStore

Clear Art Basel App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Art Basel app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Art Basel.

Fix Art Basel unable to contact server/ Art Basel internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Art Basel » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Art Basel » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Art Basel on android.

Solve Art Basel black/white screens issue on Android:

Follow the Art Basel android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MCH Messe Schweiz (Basel) AG, developers of Art Basel.

100% Contact Match

Developer: MCH Messe Schweiz (Basel) AG

E-Mail: [email protected]

Website: Visit Art Basel Website

57.14% Contact Match

Developer: Basel Tourismus

E-Mail: [email protected]

Website: Visit Basel Tourismus Website

About this app

This is the official Art Basel app, featuring essential show information, news and updates from Art Basel, a catalog of artworks and galleries participating at the show, interactive floorplans, and events listings for every show. Or let us guide you around the world with the Art Basel global guide with geo location support. Discover Galleries, Museums, Cultural Institutions, Restaurant & Bars, and more. When live, ArtBasel also features our Online Viewing Rooms. You can browse artworks and start your own collection. Art Basel brings the leading international gallerists and collectors together, offering the shows' visitors the most important art from the world's best galleries.