MyMercy app not working? crashes or has problems?

MyMercy Status

Published by on 2023-09-02

Use your existing MyMercy account to manage your health information and
communicate with your doctor on your mobile devices. With MyMercy you can: •
Review test results, medications, immunization history, and more • Stay in
touch with your physician • Manage your appointments • View and pay your
bill • Access your family's health information • Upload health and fitness
data, including data from the "Apple Health .


I have a problem with MyMercy

Are you having issues? Select the issue you are having below and provide feedback to MyMercy.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
650.0%

Crashes
50.0%

Not working
50.0%


Reported Issues: 13 Comments

By Larry Bedford   5 months ago


Server error message when trying to see lab results and contact with doctors. I am using a newer android Phone

By Roger Ellis   6 months ago


Cannot add MyMercy account to Apple Health. I get a message stating unable to connect, try adding account later. Why?

By Joan   1 year ago


When I click on the app it just gives me a blank screen, I deleted the app and reloaded it but the problem is still there, what is the way to fix this issue.

By Sharon L   1 year ago


I have an iPad gen 9. When I try to open app I get a pop up window asking if I want to stay here or continue. Continue takes you to the website. If I select stay here all I get is a blank screen.

By Joseph Brown   1 year ago


I'm attempting to create my account and it won't let me past the password/secure your account menu.

By MC   1 year ago


App won’t load. Screen is blank after giving me some sort of website link and asking if I want to go there.

By Linda Malloy   1 year ago


I have tried numerous times to get registered with mymercy. I just cannot accomplish this. I had a procedure on Monday, and I have a question for my doctor's staff and can't get through. Very frustrating.

By Nola J Downey   1 year ago


#1 App does not update new insurance information. #2 On iPad, app sends me out to an internet site. Info is there…but not same as app on iPhone. Can iPad be synced to iPhone app?

By Jackye Peery   1 year ago


I can’t send a message to my Dr. Why. Will not send.

By Dawn Eacret   1 year ago


Multiple internal server errors. Can not access message function to upload documents for my doctor.

By MARTHA JOHNSON   1 year ago


constantly says" internal server error " what can I do?

By Dave Johnson   1 year ago


When I type a message to Dr. Link's nurse, Clair and click on "send" on the bottom right corner of the screen, nothing happens

By Gary Hamm   1 year ago


My mercy app and on line tells me server not working. Also its telling me several of my drugs can't be ordered thru mercy. I've been Ordering for years. Plavix generic brand must be taken daily.


Common dislikes about MyMercy app

- Logging in became an issue

- Things went missing or are outdated

- Insurance portion has old information and won't let you add new one

- Billing summary or estimate doesn't work and keeps crashing the app

- New design of the app is horrible and filled with "fluff"

- Unexpected error when trying to login

- Keeps sending notifications for the same thing



Have a Problem with MyMercy? Report Issue

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Common MyMercy Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mercy Health, developers of MyMercy.


Verified email  

Contact e-Mail: [email protected]


100% Contact Match

Developer: Mercy

E-Mail: [email protected]

Website: Visit MyMercy Website

63.64% Contact Match

Developer: Bon Secours Mercy Health

E-Mail: [email protected]

Website: Visit Bon Secours Mercy Health Website



About this app

Use your existing this app account to manage your health information and communicate with your doctor on your mobile devices. • Through a user's Healthkit account they have the ability to track their personal health information such as weight. • Stay up to date with your this app health feed right from your Apple Watch. • Learn about new features from our tutorial videos. • Quickly find what you need with our improved Message Center that groups messages by conversation threads and folders.  If you require support accessing your existing account, contact us at 1-888-98-MERCY (1-888-986-3729) or visit app. net for more help options.  You must first create an account through app. net.  Have feedback about MyMercy ?  Email us at mymercymobile@mercy. net. 



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