MyMercy app not working? crashes or has problems?

MyMercy Status


I have a problem with MyMercy

Are you having issues? Select the issue you are having below and provide feedback to MyMercy.



⚠️ Most reported problems ⚠️
Something else
63.6%

Not working
22.7%

Login
9.1%

Crashes
4.5%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of MyMercy Problems 🔥

- Logging in became an issue

- Things went missing or are outdated

- Insurance portion has old information and won't let you add new one

- Billing summary or estimate doesn't work and keeps crashing the app

- New design of the app is horrible and filled with "fluff"

- Unexpected error when trying to login

- Keeps sending notifications for the same thing

📋 14 Reported Issues:

K
Kristene Calvert 2024-05-29

Server error constantly, can't view anything past main screen after login. Can't open letters, results, etc.

L
Larry Bedford 2023-11-13

Server error message when trying to see lab results and contact with doctors. I am using a newer android Phone

R
Roger Ellis 2023-10-02

Cannot add MyMercy account to Apple Health. I get a message stating unable to connect, try adding account later. Why?

J
Joan 2023-02-19

When I click on the app it just gives me a blank screen, I deleted the app and reloaded it but the problem is still there, what is the way to fix this issue.

S
Sharon L 2023-01-05

I have an iPad gen 9. When I try to open app I get a pop up window asking if I want to stay here or continue. Continue takes you to the website. If I select stay here all I get is a blank screen.

J
Joseph Brown 2022-12-19

I'm attempting to create my account and it won't let me past the password/secure your account menu.

M
MC 2022-11-11

App won’t load. Screen is blank after giving me some sort of website link and asking if I want to go there.

L
Linda Malloy 2022-09-29

I have tried numerous times to get registered with mymercy. I just cannot accomplish this. I had a procedure on Monday, and I have a question for my doctor's staff and can't get through. Very frustrating.

N
Nola J Downey 2022-09-16

#1 App does not update new insurance information. #2 On iPad, app sends me out to an internet site. Info is there…but not same as app on iPhone. Can iPad be synced to iPhone app?

J
Jackye Peery 2022-07-26

I can’t send a message to my Dr. Why. Will not send.

D
Dawn Eacret 2022-07-14

Multiple internal server errors. Can not access message function to upload documents for my doctor.

M
MARTHA JOHNSON 2022-06-16

constantly says" internal server error " what can I do?

D
Dave Johnson 2022-05-26

When I type a message to Dr. Link's nurse, Clair and click on "send" on the bottom right corner of the screen, nothing happens

G
Gary Hamm 2022-05-01

My mercy app and on line tells me server not working. Also its telling me several of my drugs can't be ordered thru mercy. I've been Ordering for years. Plavix generic brand must be taken daily.

Showing 1-14 of 14 reported issues:

Have a Problem with MyMercy? Report Issue






  Contact Support

Verified email  

Contact e-Mail: mymercymobile@mercy.net


Verified email ✔✔

E-Mail: mymercyapp@gmail.com

Website: 🌍 Visit MyMercy Website

Privacy Policy: https://www.mercy.net/mymercy-mobile-application-privacy-policy-for-patients

Developer: Mercy




‼️ Outages Happening Right Now