MyMercy Reviews

by WhisperingOne

The new design of MyMercy is horrible and filled with “fluff” that takes up too much real estate resulting in having to scroll for what seems like forever to get to more important components such as billing. Not everyone needs to see “Register for my delivery” as not everyone is expecting a baby. How does this affect those who are unable to have children or recently lost a little one? Who were your end to end test users?! Roll this back and carefully consider ALL possible end users of MyMercy. Modify the Menu component to have collapsible groups with a collapsed state being default. Add a separate Billing component to the landing page with the Visits, Messages, Medications, etc. Remove the news feed. This is not a social media app and doesn’t need a news feed. Remember that simple is better.

by Gaubstopper

Ever since the last update FOUR MONTHS ago, I can’t login. Keeps saying unexpected error. Thought it was just me but nearly every review since has the same problem. Fix please, I explicitly wanted MyMercy so I don’t have to fuss with logging in on the web (because trying to use web on mobile interface - not MyMercy - is a nightmare) on my computer every time I need to check something. Also, I keep getting notifications for the same dang thing. It keeps sending me messages and clogging up my email with emails about how they updated the website. STOP. I know! In fact, I’m mad you did! I don’t need 2 emails a week telling me how excited you are for this new interface that doesn’t work!!!!

by KC Lady 0619

Obnoxious to the hilt and completely worthless. Whoever the hillbilly was who developed this didn’t know what they were doing and should have asked someone who did, for help instead of trying to bs their way through it. Won’t install. If, after about 30 minutes you finally get it to do that it won’t let you sign in-keeps telling you your info is wrong but won’t tell you whether it’s your user name or password that’s supposedly wrong and has no way at all to report that you forgot your login ID and request to change it!! MyMercy is straight out of ‘’Deliverance’’ and when you’re trying to figure out a way to make it work you can almost hear the banjo music in the background.

by Eliza1949

Everything I tried to access came back with the message that it could not be found.

On previous occasions when I’ve tried to add medical conditions, I could not add some specific and serious psychiatric conditions e.g. PTSD.

It seems like Mercy is trying very hard to make this system work and, having been a database manager, I understand that one cannot wave a magic wand to connect relative databases. One thing I would like to see in medical conditions is more flexibility.

by Rifleman 45

I had MyMercy on my phone for a while I recently went to go in Mercy Health urgent care when I needed a Covid test for travel. The plus side was the results were loaded to my app no problem but when I was double billed for the testAre used the messaging portion of MyMercy to try to reach out to the billing department when submitting a message on November 26 MyMercy tells you it will take up to 48 hours on December 1 I still have not been responded to a message again to which I have still never been responded to on December 4 does he have does have some aspects that I like I have to give it a poor review because being able to manage problems in billing he would think would be another large part of MyMercy platform otherwise just remove it from MyMercy if it doesn’t work. or am I just being avoided hoping that I’ll just give up and pay the bill.

by Jpoo1972

I can’t see my drs notes and the exit paperwork or the words on this review here I will take a screenshot to show you it’s like I don’t exist I have been a long time patient with mercy they have saved me from cancer and saved me from five brain aneurysms and now all of a sudden after being seen by doctor Eddy and I don’t know what he put in my chart but all of my doctors have started treating me differently. I wonder what the ceo would have to say if he could read this … aEric ? I hope you can read this at least I am hoping to make it to my baptism soon but I can’t seem to get into to see my doctor to get better to be baptized on the second of January I pray for all my 23 doctors and all their nurses in this pandemic and I pray their families are safe and their are safe I pray this in Jesus precious name Amen thank you for all you have done

by Sasha Bond

Great concept but more attention should go into testing before it’s released. Tons of bugs!!! Drugs have dropped off my list MULTIPLE times, can’t request refills on 1/2 my meds, get notified about new test results that I’ve already reviewed 1/2 dozen times or that I have a test pending that was completed a year ago. I get more accomplished with my paper records and it’s at least accurate. I do like being able to see my test results and talk to my doctor in between appointments, but it’s limited to the short amount of time the doctor has to offer and whether they are capable of communicating well. And out of a dozen doctors, that’s 2. Nice to have, but it’s not reliable enough for me.

by Attolia

So with this new update they took away Face ID. I love that feature because I have too many passwords! Now I’m going to have to figure out which password I put on this account. It’s dumb. You had it before, why not keep it?
I also don’t like how you can’t schedule appointments on MyMercy anymore. That is so much easier than having to call and schedule. I work retail. It was nice to be able to make an appointment at 8:00 PM. Now I have to remember to call on my day off, assuming it’s not the weekend, and change/make appointments.
I wish it was easier to see who my doctors are too. I have to go through several hoops to try to find the phone number of a particular doctor, or even their full name.

by IPhone User 98

I agree with others who have said MyMercy can be confusing. There seems to be some issues with the integration of video visits. I tired using my iPad for my visit and when I clicked the join button at the recommended time of 30 minutes before my appointment (stated on screen) a pop-up came up telling me that I could not join more than 15 minutes before my appointment start time. Confusing. So I waited until 15 minutes before and it still kept giving me the message, even 7 minutes before my appointment. I moved over to my computer and it let me in.

Also I tried to echeckin multiple time for a recent appointment there are a couple of issues. First, if you have already signed the consent forms it won’t let you review, accept, and continue. You have to touch the esignature line like you are signing again just to get MyMercy to allow the button to activate so you can continue. Second, once you figure that out, pay your copay and continue the screen is blank. The only way out of the screen is to hard close MyMercy which means you have to start all over again. The only step that remained was the copay payment.

It’s a good app and anything to make the healthcare experience is better than nothing. I do appreciate the ability to avoid the clipboard at the doctors office. Thank you Mercy for holding yourselves accountable to leverage the data you already have to make the patient intake process better. You just need to fix a couple of these issues.

by Lilo And Happy

I was very happy at first using MyMercy until last year starting having trouble. Now I can’t read most of my visits summary and can’t schedule my appointments online either. Messaging still works supposedly I don’t know how long that will last. Every time I open the home page and I want to do something it always says “error can’t load messages from the server” so please fix this problem Thanks.

by Lindsvoss

It’s good if you are a Mercy patient, as far as access to appointment information, scheduling appointments and communicating with your care team. It’s awful at showing results of anything but lab work. MyMercy will not open after visit summaries, and/or any results that are in written form. You still have to go through a web browser and the website which makes having MyMercy pointless for that matter.

by AcmeToyzTechnogeek

I am the primary caregiver for my wife. We both have this app accounts. We have given each other permission to obtain medical information, in accordance with HIPAA rules.
Currently, MyMercy on my iPhone (with PIN) can only be used for one of us, and I have to go to a browser to access the other account (with password). Is there any way for the mobile app to accommodate both of us?

by 6824?

Why does the website go to an error message if I look at the same appointment twice in one visit to the website?
Would like to have the ability to print my medication list easily. The list that comes with a doctor summary after a visit would be great to have on hand and have quick reference for all medications.

by Robie88

The this app mobile app is very useful; I love that I can see my test results - often on the same day I had my blood draw, x-ray…etc.
The one thing that would be helpful is if I was able to trash a message or several messages all at once, and without having to open the message. I typically leave the current year’s messages in my “inbox,” so at year’s end, I have to open each message in order to delete them. It would be great if we could delete them all at once. Other than that, it works great!

by Beerski1879

There should be a way to add missing or note incorrect health information.
It would be also nice to have a way to request imaging such as MRIs, cat scans and X-rays discs for doctors that don’t have access. It would save me a lot of time tracking down copies.

by A-Goforth

I’ve been using MyMercy for a couple years now and I absolutely love it! I just paid my bill from MyMercy ! I made an appointment with my doctor from MyMercy last month. I had my appointment with my doctor through MyMercy . It’s so nice and convenient to have everything At the touch of my finger with MyMercy . And I just realized today that my vaccination card is loaded on MyMercy . So if I ever forget it, it’s on MyMercy if I need it when going places. Can’t say enough great things about this fancy app I love it!

by JenC77!

Not sure what I’d do without MyMercy. It keeps me reminded and organized, which is especially helpful taking care of my family, including my aging dad. Video Visits are an awesome solution to our pandemic and very easy to use right from my mobile device. Love the new look and feel. It make everything easier to find, including adding more features.

by Benton County Citzen

MyMercy is such a blessing for me. I care for my elderly mother and this is so convenient to check all her Drs information, appointments, medications, and such in one location. I can message any of her Drs or make appointments without fussing with the phone calls and being put on hold for long periods of time. I wish many other places went with this set up! It’s been a blessing to have!

by Brenbren636

Since the last maintenance MyMercy went down hill. Logging in became an issue, things they decided to consolidate either went missing or are things from 10 years ago that isnt relevant now. Biggest down fall to me now is the insurance portion. It has old insurance inform but won’t let me add my new one, and billing summery or estimate doesn’t even work. It keeps crashing MyMercy . So those that like to stay on top of paying things you can’t even look to see if you are being billed, you can’t see what the break down is that you are paying for and what the insurance is covering. Very frustrating! Please fix

by 100barber

Mercy Hospital, is a great hospital system that is very up-to-date, and modern. I have been dealing with the staff at the hospital and the doctors and their clinics for the last probably 30 years. With that being said in 2012 I had some health issues that they were great with helping me to be healed. Also in 2017 I had some more health issues with deals with a very terrible word, that I don’t like it’s that word you know the C word cancer is a very scary disease and Mercy was very helpful to me when they found the tumor that I had. Furthermore they have been very helpful with billing issues, and financial issues. That I have struggled with with that being said I give them a AAA+++++ plus Rating and highly recommend this hospital system to anybody looking for good doctors nurses and staff very friendly and courteous people. Thank you all the doctors nurses and staff for all your help.

by Wentmad

My messages always show as new, even though they are old and i can’t delete them. Under billing, my balance is 0 but the icon Always has a red exclamation point above it like there’s something i need to address. They don’t respond to emails for at least 2 days usually longer. Just very frustrated with the Ap and the doctors office.

by MomSaves

When selecting to see a statement, there is no BACK button or way to get back to the home page. I have to EXIT MyMercy altogether and reopen hoping it’s back to the login page and not the same statement page. Also, I opted for paperless statements but they don’t appear, nor do I get emails for statements. I have to CALL to request statements.

by Apple Account Nickname

I don't understand why a developer would arbitrarily remove multiple pieces of functionality unless there's 1) a bug 2) competition for the same piece of real estate or 3) an incompatibility with a development platform update. 1) a year+ for a bug fix is shameful 2) indicates poor requirements planning 3) Epic can no longer generate a simple graph?

by Lizzie0603

While the interface in general improved, the most used info for me is now gone. I can no longer graph my blood work to see improvements or areas where I’ve slipped back. I can only look at one lab at a time and have to manually open each test and place it in a spreadsheet to see my progress. This was the largest most important thing I tracked to stay on top of my blood numbers.

Put this back and I’ll most likely change rating to 5 stars.

by JJay0728

The password login constantly requires you retry your login because it can’t connect. I’m certain my password is correct yet it won’t let you in until the 4-5 th try. Why not save the password? The rest works well and is helpful.

by Auxonin

Can an option be added (opt in for privacy if necessary ) to allow MyMercy to auto login and use FaceID/prompt for TouchID? This would notability streamline the apps launch.

Additional feature request
Add dark mode and dark splash screen
Add a way to call the clinic from MyMercy .
Ability to clear notifications
Ability to remove physicians no longer being seen.
Ability to track where a medication script is, be it waiting for pickup, sent electronically to the pharmacy or on hold for further information.
Ability to get clear feedback when requesting a controlled medication.

by My Review Is

App is decent, but every time I use it, it asks if I want to use biometric login. I would certainly like to, but when I choose that option it tells me there is an error, try again later.
Also, for various messages I have been directed to the website. Why can't I see them on MyMercy ?

by I'm Not Sure Of A Nickname-k

I really do love MyMercy as it is VERY convenient and helpful. But, it isn't being helpful right now. I tried making an appt. with my doctor and when I went to choose her name, it wasn't there. In fact, none of my doctors (I have a few) weren't there. The only one there was a doctor that I have never heard of nor seen. Please, fix this issue l. I really don't want to spend 5-10 minutes on the phone. That's why I have MyMercy , so I can see appt. times that she has open and make one within 30 seconds or so vs. waiting for a long period of time on the phone.

by Crazypop1

MyMercy works well except logging in every-time is a pain and I use different and difficult passwords for each and every app/website thanks.
Add Touch ID to make it so much easier!!
Thanks for listening 🙏🏻

by Limmekus

Last version was nice allowing quick access to my family's health information wherever I am, but the push notifications to my phone and Apple Watch and the ability to personalize with photos of my family increases the personalization. Nicely done!

by Mary62035

I loved MyMercy before and this update made it even better. Push notifications allow me see info right away vs. waiting to receive an email. The look is much more polished and easier on the eyes.

by Joe And Sherry

I think it’s great I’m not phone smart at all MyMercy is easy it’s easy to access I love it and love dr Nair and all my nurse practitioners very east for me to use I’m telling you I can barely use my phone for any thing but calls and my mercy I love it

by Lil Red In The Lou

Excellent app to communicate with your doctors, make appointments, refill meds, review your test results. All you need to do is learn how to navigate through the system.