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Hospital staff could not get app support or answer why it was not working on my iPhone during visit. I tried downloading and accessing app again 24 hours later and still not working. Here it is 48 hours after visit where I need app in order to access free follow up visit and app just boots you back out to Home Screen. This is the same experience we had last visit just a couple months ago while attempting to use this app to check visit diagnoses and ask questions.

This app looks like it would be very valuable, however it has crashed six times in the first 20 minutes of trying to use it. My son has a high fever, and I’ve had the app crash while: Signing up, entering Insurance info, getting an appointment, and so on. Basically every minute or so in use doing anything. Kept trying in order to get a hold of someone to see my son, but to no avail. I guess I’m a glutton for punishment! Let me know when this works, and I’d love to use it! IPhone X w/stable home internet :-/

I rate Care Connect App, Service and Providers a 5 Star Rating! It is truly a blessing to receive care for my children from the comfort and safety of our own home or even while out and about when my 1 year old at the time fell off a toy and got a nasty cut. I’m so grateful for the experience and access to highly trained and thorough physicians at the click of an app for my children’s well being! The service is excellent and the providers are warm and nice and make you feel you are right in their presence at the office. Thank you kindly to all who make this possible even those technicians who we may never see but ensure the app is functioning properly and it’s our devices! Sincerely, LaToya