ProCall app not working? crashes or has problems?

ProCall Status

Last Updated on 2024-09-30 by ESTOS GmbH

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Common ProCall Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ProCall app on iOS and Android devices. Solve all ProCall app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ProCall iPhone Issues and Solutions

ProCall iOS app crashes, not working, errors
ProCall iOS app network issues
ProCall on iOS has black/white screen

ProCall Android App Issues and Solutions

ProCall has errors/crashing/not working
ProCall server network connectivity issues
ProCall has black screen

ProCall iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ProCall app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ProCall app crashes or not working on Iphone (iOS):

Close and restart the ProCall app on iPhone
Update ProCall app to the Latest Version for iOS
Uninstall and reinstall ProCall iPhone app
Update your iPhone to the latest iOS version

Fix ProCall on iPhone unable to connect to server/internet connection issues::

To resolve ProCall network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ProCall black/white screen (blank screen) on iPhone:

Follow the ProCall iOS app troubleshooting guide Here →

ProCall Android App Issues and Solutions

Fix ProCall not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ProCall app issues:

Force Stop the ProCall App
1. On android, goto "Settings" » click ProCall app. » click "Force Stop".

Update ProCall to the latest version on PlayStore

Clear ProCall App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ProCall app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ProCall.

Fix ProCall unable to contact server/ ProCall internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ProCall » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ProCall » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ProCall on android.

Solve ProCall black/white screens issue on Android:

Follow the ProCall android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ESTOS GmbH, developers of ProCall.

About this app

With this app Mobile, the native app for iPad and iPhone, users can easily access selected and proven unified communications and CTI functions from the bestselling this app Enterprise. Features such as video chat or the integration of softphone functions (SIP) significantly upgrade ProCall . • Integration of common CRM, ERP and industry software. this app Mobile is a native smartphone and tablet app with selected Unified Communications and CTI functions. Important data on business contacts and information on the availability of colleagues enables efficient communication at all times, even when on the move. To use ProCall , you need a supported installation of this app Enterprise in which you have been activated as a user. During the first 45 days you can test the software without restrictions.