The CEX.IO app provides a Bitcoin widget with multiple trading features in the
palm of your hand. Our mobile app allows you to trade, sell, and buy Bitcoin and
other cryptocurrencies instantly, anytime, and anywhere. To become a
cryptocurrency owner, you just need a debit or credit card...
Charged TWICE for unsuccessful transaction
Tried to pay 1st time, said it was unsuccessful. I looked at my account it had already been charged so how?? Just off some dummy move, I decided maybe if I hit proceed payment it would give me my coins. SIKE! It didn’t. You know what did go through my money so now I’m short 400 and coinless. REFUND ME NOW AND FIX THIS!! No response either this smells like a scam
TL:DR they don’t know what they’re doing (stick with professionals) and will cause you problems with your financial institutions. If you want to make a purchase quickly to capitalize on markets DONT use this exchange, first it caused my bank account to become frozen after I called my bank to get it unfrozen, then I was informed the purchase couldn’t be completed due to verify by visa requirements after that issue was resolved with my card issuer I again attempted a small purchase of BTC and then the app told me it couldn’t complete my order! well with prices changing and an hour of my time wasted and support not helping me at all (referred me to the “finance department” that never contacted me) I logged into coinbase and completed my purchase instantly with 0 problems.
If your from the U.S. stay away
I bought some $trx tron using prepaid debit which is pretty cool. I went to withdraw my crypto. Had to do KYC, I’m like okay I did took about 2-3 days. So I’m excited I can withdraw my Tron and play some dapps. I put in a support ticket they literally replied every time using an automated bot response. I asked for a refund or a different crypto I could withdraw. They said their team was working on a fix it’s been a month. I read reviews and people said this is typical they let you sign up and buy them hold your funds for months if your from the U.S. don’t do it save time and a headache and a bunch of emails with bot responses.
Verification can be a huge hassle.
I’m not going to take off stars for the product, as I don’t know how to rate it. I can’t get past your verification. All my documents are in order. I used photos accepted by multiple other sites for KYC, but your site? Nothing works. You say you want a high resolution image of the rear of my drivers license. I have sent six images. There isn’t much on there. The photos can only get so good. I’ve been at this too long. If it’s much longer, I’m just going elsewhere. As it took you three months to even contact me, I’ll change my review down to one star. Which is one more than the number of times I have used your product. Thanks for responding, I guess.
I didn’t want to use Coinbase because they take a couple days but this app is horrible. They verified me quickly (got a lot of information from me) and I was all set. The thing I hate about this app is when I tried to pay they wouldn’t let em and it said error. I tried this multiple times. I go to my email and see receipts saying we got your request and all that after it said it didn’t go through. They supposedly say you can reply 24/7 and won’t actually reply. What a joke. Also whenever you all choose to reply to my email [email protected] I’ll be happy to change the rating
Best crypto app!
This is the fastest and safest app to buy crypto in the whole App Store. I have tried all the other ones and this lets you buy in under 3 minutes and at a great price (the other ones give a bad price and make money off the spread). This is very convenient and I can link my credit card. Love this app and wish I could give it 10 STARS!
The app is just fine
The people complaining about the signup process have no idea what they’re talking about. I had to do the same exact things on the website. If you don’t wanna go thru it on the app then just do it in your browser. Jeez.
Most bipolar AND inconvenient customer service I've experienced
Used to be able to deposit at least $300, upgraded my account to deposit more, after depositing more I received an email telling me to transfer all my investments since they don't provide service in Lebanon. I was born, raised and work in the UAE who happens to hold a Lebanese passport. I've emailed them about the issue (on avg they respond once per month) and re-provided my ID with selfies, Passport, Work Visa, and Utility Bill yet still was asked to further clarify where I reside. Eventually the case closed within 5 days before I had the chance to respond to them and wait weeks for a reply. Additionally asked in the past if any refunds for upgrades are possible and they dodged that question like the terrorist that I am. This isn't service but paranoia, 2 months of this mess.
Have not long been using the app and has already been painful to use, down for maintenance, pages don’t load and can’t withdraw money wouldn’t recommend
I enjoy the app. Although I only see 5 pairs to buy or sell. Sometimes the app will glitch and show me the list of all pairs but then usually the app freezes and I have to restart. Fees are not the greatest but with convenience comes a cost. Also the platform seems to lag quite a bit. Customer support is on point.
It works! Reliable and honest. Can withdraw immediately or leave in the wallet.
It works as advertised. Deposit from credit card and buy xrp in a minute. Wonderful for on the fly transactions.
QR Scan doesn’t work
Initial login with gmail on my computer, now I can’t use that credential to login on the phone, and QR scan does not work (even the verbiage “will work within 10 mins”) as dumb as that sounds I waited 10 mins and now I want to throw my phone off the roof
Love this place BEST EVER SO SIMPLE
I have spent countless hours trying to find a source to buy that doesn’t use Simplex they have been a nightmare to me they decline everything place Auth hold on money for a week such a relief finding this place
the app took more money on my purchase
well making my first bitcoin purchase with this app I only wanted to purchase $44 and in the process of finalizing everything uploading my photos through the app etc. and then going ahead with the process of my purchase the app changed my purchase amount to $200 and was in the process of taking $200 from my bank card instead of $44 so I deleted the app midstream
The verification process is excessive and irritating. Lost interest in the app before making it through, am going back to Coinbase. Nice graphic design though. One of the better looking BTC exchanges.
A better way to Contact apps
You can now contact CEX.IO Cryptocurrency Exchange customer service directly
via Email using our new site - AppContacter.com
No. CEX.IO Cryptocurrency Exchange does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 3,441 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for CEX.IO Cryptocurrency Exchange Is 13.1/100.
No. CEX.IO Cryptocurrency Exchange does not seem legit based on our analysis. This conclusion was arrived at by running over 3,441 CEX.IO Cryptocurrency Exchange User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for CEX.IO Cryptocurrency Exchange Is 13.1/100.
CEX.IO Cryptocurrency Exchange works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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