TransUnion: Credit Monitoring Reviews

by Saury27

The whole this app is a scam. When you call their customer service to start a dispute or something incorrect shows in your credit report, they do little to nothing to help you but try to pursue you to buy their membership for better response. In the first place it’s not my fault that something incorrect shows in my report and when I’m trying to address the issue I have to
Come out of package to pay for an issue that is on their behalf . They purposely don’t want to help you fix the problem unless you pay. I would give them a 0 star if I could.

by Howiemtfl

I’m a person who has impeccably flawless credit. I have never been late on a payment. Everything I pay is on auto pay so I never see a bill. I’ve had my American Express platinum card with no spending limit for 33 years. I have a $4 million apartment in Miami a $5 million home in Colorado, way over $10 million in the bank and I have a 740 point fico score with this app. Hah! They have no idea what accounts I have whether it be utilities, communications etc. I am very blessed to be where I am at this point in my life so it’s disheartening to have a company like this give an impression of you that is totally false.
In today’s business claimant whether it be because of Covid or a myriad of different things, if you do business in Europe for example, they look at your credit score. It’s the only barometer they can use to make sure that you are a responsible standup human being. In essence, Trans Union has hurt me and my ability to do business in many ways. I guess the only smart thing to do with this is just stop the membership.
I bet they’ll call me then……….
Very disappointed

by SDucky(esq)

I see they have an app now so I says to myself “let’s give it a go and see how it stacks up to Experian”.
1. I download TransUnion and my my amazement there is no free trial, it’s behind a paywall from the very beginning.

Ok. I agree to create account.

2. I create an account, it prompts me for my payment info and then after taking said payment gives me an error “access Is denied. You personal info is important to us. We are unable to verify your info. Please call ‘out’ (not our) customer service for assistance

So I call customer service.
3. The lady asks for my info then Tries to tell me I need to call someone else. Eventually she gives me to a supervisor who instead of fixing my account...

4. Deletes the account, doesn’t tell me what’s wrong with it, does refund my money
BUT insisted that I tried to create the account again. I didn’t want to cancel, I just wanted to use the service.

I deleted TransUnion , experian wins by default.

by Retardo Seal

Sooo difficult to log in to your own account when you’re trying to reset your password. & rep. is saying there are two separate website for different purposes. WHY?!?! Basically you would pay about close to $ 50 a month and when you have trouble logging in because you forgot your own credentials or what have you, you’d better have a really good temperament because you will lose them after going back and forth with reps. million times to regain access to site and this is for what you already have PAID for.

And guess what, I still can’t log in !!!! @&$;)/&!!
NOT HAPPY.

by Jerseygirlmdw

Seriously dissatisfied and disappointed in this “update”. TransUnion doesn’t update daily, especially when you have the “membership” to track all three credit bureaus. Also, when your score changes it doesn’t give you any indication whatsoever what the change was. There’s zero detail, TransUnion is stagnant and I’ll be canceling my 3-bureau membership because it’s wrong, seriously out of date for when you say you update the credit report, and it doesn’t give you the detail that other bureau apps do. Go to Experian or Equifax—they provide much better detail!

by TBonzai

You know that this app account you created on the web? It doesn’t work here. You’ll need to create another. Really secure right? Having multiple accounts accessing your credit file. Oh, and if you want to be secure and use a password app to generate complex passwords that you can copy/paste into the sensitive apps, forget it. You can’t paste into the password field of the login screen. Enjoy typing that complex fifteen character mix of upper and lower case letter, digits and special characters. TransUnion is secure only because no one uses it due to the complete lack of functionality. Enjoy!

by Extremely Difficult To Use

I have a credit/identity protection membership with the two other credit bureau’s. I’m only paying for one membership and I’m only going to pay for one membership but I can’t fully utilize my this app application because i have to pay to use it. And I’m not going to pay one credit bureau for the same features that I’m already paying another credit bureau for. So what I’m saying is this app needs to allow all consumers full access to their application without paying for the service and benefits, if those consumers are already paying another credit bureau for the same services and access and protection benefits

by FancyFace-One

TransUnion charged for everything. To just download TransUnion , you get a notifcation for a 7 day trial, where the other 2 credit report apps at least let you get their basic app for feee. Then their scores don’t even match what the score actually is when you get your actual credit report. That’s is fine so that you can choose their pay option for ten to just update the score that is not low to begin with. When you call their customer service, you have to press all the selections to include if you’re having a heart attack, for their VRU system to just hang up on you. If there was less than a “1star”, that would be way they would be rated.

by Dchpauctions

I purchased this package to be able to lock and unlock my this app and equifax bureaus and the service will not lock either of them. I called customer service to get help and they transferred me from person to person and the last lady I spoke to stated in order to get it to work I need to call the bureaus directly and when I asked her how that makes sense since I paid her app to perform this service and asked her for a refund. She stated that I need to the bureaus to get the refund too. I told her that doesn’t make sense because I paid for it through her app. I asked her if she could escalate it to a supervisor so I can figure out how to get this worked out and she said sure and hung up on me. I would not recommend this service at all. Waste of time and money.

by CarlosM96

I have been known to waste money and I really don’t care for spending but not here! I downloaded TransUnion because TransUnion had a 4.6 out 5 rating and if I could rate it a 0 out of 5 I would! TransUnion provides absolutely no real vale for what you pay. It give you one credit rating which is not even accurate or updated when it should. When I sign up TransUnion asked if I wanted a package which was valued at $29 which I opted out of but upon signing up it charged me $24 and some cents with out any clear knowledge that I would be charged. It really felt like they just stole my money just like that. A pice of advice downloaded credit Karma or Wallet Hub they are much more accurate and honest then this TRASH of an app and if you want to pay then use experian. 0 out 5 RATING!!!!!! I am convinced these 5 star reviews are all fake.

by This Is S Joke

For some reason you decrease my points by 67 points because my Bank of America account went from 0 tp $19 along with items being removed and then a statement that is wrongly worded about the account is =inaccurate. So I guess with you people as normal, you do something correct like try and keep a zero balance on all of your credit cards and you let $19 go on there, you do havoc to the credit score. All three other bureaus are are at a much larger number. Experian at 756, Equifax at 768 and the FICO is at 777. They all have the same information and 2 of them have removed the statement from the bureau. I am going to call BOA and tell them about your dealings and what you have done.

Disgusting what you credit companies do to help the banking industry by only reporting the bad things that happen to you and very rarely report anything good. Very rare

by Agm@tgam

I downloaded TransUnion to manage the freeze and lock on my credit. To my surprise it doesn’t recognize my user Id and password from website. I can login to website however not on TransUnion. It seems this company has created products within itself that requires people to create multiple accounts thus giving away confidential credentials everywhere and then every once in a while there is a news on credit breaches happening. We don’t know the third party vendors that this company hires for its various services and how they mishandle our information. I think it is important that congress looks at these credit monitoring companies for their internal working to understand that they remain bound to their purpose and not make money by being officially incharge of every soul in this country while selling their data to such ancillary with their other hand!

by 7612zdr

Update :Every time TransUnion is updated it breaks. Now I can’t login or access TransUnion . It took away Touch ID which was working fine. Now it won’t keep my login credentials and asks for a password every time. It won’t even take that wo 2-factor ID via email. Then it’s a constant loop of not taking any credentials. I am PAYING for TransUnion! Fix it please!! Right now I CANT LOG IN.

I’ve had multiple, ongoing issues with TransUnion. Actually had to call the office of the president to get help with the lock/unlock report feature. That was resolved after about 3 weeks working with USA support. However, I previously spent a a year off and on with the useless outsourced support. Now, after the most recent update, I can’t login. Every single time it rejects my pw and I have to do 2fa. I can eventually get in but it takes multiple tries and the annoyance of email 2fa. It isn’t that difficult to get a secure working app. Banks and credit unions all have them. I have dozens on my phone. I’m puzzled why this app over YEARS can’t make a secure working app.

by Bcsnell70

This has nothing to offer but very simple data which can’t be drilled down into to see details. I couldn’t find a dispute option anywhere and why would there be a separate app. to view and lock credit accounts. You should take a look at Experian‘s app., which looks like their developers wanted to give the user of their app. a lot more of the users own information. Developers, think about what you want to see in a credit report and then think outside of the box of things that can be added to TransUnion . that gives the user more information and more control of the users information.

*if a manager or VP won’t let you make TransUnion. better than you should update your resume because that person is dumb as a box of rocks and should be transferred to the data entry area because that’s typing information directly from a piece of paper. ie.... no thought involved. IJS

by GGSWSurf

I really like TransUnion and the it displays. A couple complaints: There is no way to contact this app other than to call during business hours for minor questions. One such thing is that TransUnion shuts down every time to try to do something in the debt ratio section. When I turn to that feature now, there are several multiples of the same “debt added by me” data (like 20) and TransUnion crashes if I try to delete them. The website just wont save any changes. Weird.

by Appuser1209873456

Credit lock feature has been broken for more than a few years. It would be nice if you could fix that here in TransUnion and also on the desktop version of the website.

Trying to call it in via the support line is an exercise in futility since they like to argue that the end user is doing something wrong and needs to go back and try again 😔

by Ouijaboardpicks

I needed to dispute a fraudulent credit card. I signed up with this app, but the web page just gave me an error when I attempted to submit the dispute.

I downloaded the this app app to see if TransUnion worked better. It appears to handle alerts and allow you to easily lock your credit report on two of the three credit bureaus, but I don’t see a dispute function in TransUnion .

by JP Jordan

this app is exceedingly slow updating my accounts. I refinanced my mortgage 6 weeks ago; the old loan has been repaid and closed on the Experian site since two
Weeks after the refinance. this app has had both loans outstanding on my account for 3 or 4 weeks and still maintains both loans. So my outstanding debt appears to be twice what the actual amount is. I would love to see the account balances updated timely.

Another week has passed and still no update.

by Cen420city

My score is over 800 but There is over 40 point difference between trans union and Equifax and Experian. Trans union shows 40 points less then the other two but everything is identical in all three reports. Plus when I called to ask why they could not help me. Trans union is a very unprofessional company and does not update your credit score properly.

by Mr Nik Hill

This new update actually works. I stopped using this app because I didn’t want to log in through a browser. It’s been a long time. There are still bugs it seems. After 2-3 different menu selections TransUnion shuts off. It’s happening regularly. Anyway, I’m happy to at least be able to login :-) Sad that such an important organization can’t get an app to work on a iphoneX with the latest iOS.

by Annointed2009

I have been trying to get to thing corrected on my credit report and nothing was done even though I sent documents approving my cases. Second they credit card showing the wrong balances and some I paid off. My correct has been up dated since July. They have me with a credit usages if 12% and it’s only 6%.

by Raven-Harley Boxer

At they current monthly subscription price one would think that you could done more within TransUnion itself. You pretty much can only view your score which is NOT accurate based on the actual score the lender sees. The features are pretty basic in that you can only see the score/accounts but can’t dispute or do anything else from TransUnion .

by Terrible 11111111

This is a terrible app especially since you pay for the service. When using app it keeps kicking you out when using some of the option in TransUnion , such as turning off a loan that you have paid but hasn’t been received by credit bureau. Unable to simulate credit score. I have deleted app and reinstalled still does same thing. Ready to cancel especially since I pay and does not work right.

by Lvrodge

My Bank Of America with is power by Trans Union and my Experian Credit monitoring system that also looks at My this app Credit does not match yours, which is this app. And you are always lower than who else monitors this app. In others words you are not correct again 1) Experian who monitors this app and 2) Equifax, who I also pay to get your this app score and 3) Bank Of America who is power by this app. And you are always much lower than the other three that monitors your scoring system.

by SCOBYLicious

Completed all the sign up info, get to the credit card information. Can’t log in right away, getting error message “Something went wrong”. But they already charged me subscription fee WITHOUT ME LOGGING IN ONCE.

Called customer service, they said, I should’ve completed my profile on the computer instead because subscribing through TransUnion doesn’t work. THEY WILL LEAD YOU THROUGH SUBSCRIPTION SIGN UP IN TransUnion AND CHARGE YOU MONEY FOR IT THOUGH. For TransUnion you can’t even use!!!!

Mind me, they have different subscriptions through website and TransUnion . Web - $25/month, app - $10/month. You can’t complete online profile without signing up for more expensive service of $25/month.

Tell me: what’s the point of your app if people can’t use it?!

SCAMMERS, don’t give them your money or personal information.

by NicolleyOllie

First off TransUnion kept timing out before I was done signing up even though I was doing it in a timely matter. Secondly they have a design flaw where they didn’t send a verification text until after they had taken my money. I kept inputting the number exactly as they sent it to me and it some how couldn’t verify me making me call. All the questions they asked to verify me where like 10 years old and they had none of my recent addresses or loans on file. App is poorly made, the whole operation is a joke.

by Jhcovert

I signed up and successfully logged in through a desktop browser, and then downloaded the iOS app for easier access: same credentials do not work. This is also the case on their myTrueIdentity app. I then went back and tried again on their desktop browser based website. No problems! I’m in. However, when I attempt to access the sites from a mobile browser - FAILURE! this app: you have a mobile issue - I suspect that your full browser site accepts different passwords than does your mobile sites. Embarrassing.

by Petdancer

Unlike Experian and Equifax, nothing is free from this app except once a year you can get a free credit report. I have spent a very long time on the phone with them and finally today I asked the person about TransUnion . All of the customer service reps I spoke with said TransUnion was no good. I finally asked if it costs to use TransUnion, and it does. To use their “free” app it is “My this app”. It’s a waste of time with one exception, if you need to freeze or unfreeze your report with them then that is TransUnion to do it with. What a huge waste of time.

by Brian Hearns

I’ve had TransUnion for a very long time and enjoyed it. I can’t seem to get back into TransUnion . I’ve tried logging in and my user Id doesn’t work and it’s not that simple if you hit the forgot password. I called the support, tried using my ssn along with my last name and that’s a failure. This is the most frustrating experience.

by Lcnh2253

TransUnion crashes — Can’t edit the Debt Analysis data Monthly Income or Monthly Payments. Even though my income is not displayed correctly, I’m not able to change it. Even though some debts are zero or lower or wanting to add a new one, I’m unable to do it.

by Monstersinhouse

I was a victim of ID theft and having TransUnion allows me to lock my credit and view my credit reports anytime I want.