LifeLock ID Theft Protection Reviews

by HERKENG1964

Update: There is still no option to archive alerts. I currently have 8 alerts from 2019 that cannot be archived. It’s not an option. LifeLockIDTheftProtection states that if I recognize the activity, I don’t need to do anything. Well, how about allowing the user to clear these alerts. Every time I open LifeLockIDTheftProtection , I see that I have alerts to view, I check and they are still her old ones.

As of late, LifeLockIDTheftProtection has been problematic. I have 8 alert messages from 2 years ago that will not archive nor will not clear. They are presumably permanent. I requested help from Lifelock to remove these old alerts and yet, 2 years later, they are still showing. LifeLockIDTheftProtection will not archive them. It does not give me to option to do so. Newest issue arose this week. I received a credit check alert (good). I confirmed it was me as I am have a refinancing done on my mortgage. The alert cleared. All should be ok. Instead of being ok, I received 6 alert yesterday and more today. When I go in and check, there is no new alert. The only alerts are the ones from 2 years ago. I’m currently at the point to where I am going to disable the notification function for LifeLockIDTheftProtection . All I am getting is false alarms. This situation makes LifeLockIDTheftProtection useless for notifications. Until LifeLock resolves the inability to archive old alerts and stops the false alerts, I rate this as a 1 star.

by Llaucha

I redime miles from my frequent flyer to get an app that is totally crippled and extremely limited. LifeLockIDTheftProtection is designed only to force you to “update” to the most common and free options found in other apps that do exactly the same for free. LifeLockIDTheftProtection only gives you 6 months of crippled functions. LifeLockIDTheftProtection only wants you money. If a 6 months are offer by redime your friquen miles from an airline you should have access to all features and after the 6 month period is over we the end users should have the option to upgrade to a full year if we want to. Why would you take my mikes and never pretend to give me full access to all the features that I have to pay ? You all ready have my miles. Total rip off. Download other app that will give you full access to all features with a 6 month and if you like it then pay in full. Looks elsewhere do not use LifeLockIDTheftProtection.
UPDATE. If you want to monitor your emails on the dark web you have to enter all your email that you have and I have been receiving emails from LifeLockIDTheftProtection 3 o 4 every day to each email that I have input (spams) asking me to upgrade LifeLockIDTheftProtection from the 6 months to a full blown app this spam email are too much. I have unsubscribe but I still have spams every day. Stay away !!!

by DKking1111

1 The mobile app doesn’t even provide the credit scores in an intuitive way. The sections are very poorly designed and difficulty to navigate ( eg there is a whole section on how your credit scores are calculated , but the actual credit score is missing ! Lolz
2 LifeLockIDTheftProtection has absolutely zero artificial intelligence . All banks have better ability to customize alerts these days but LifeLock will bother you with twenty phone calls over the month with alerts of stupid stuff (of course it depends on the limits you have set , but there should be a way to say that the regular payments like mortgages etc which go every month and are above $1000 are not a matter of “ alert” but lifelock has an automated system which will keep calling in an irritatingly serious tone “ this is not a sale call , we have monitored an activity on your account “ what the heck !! In this age of artificial intelligence learn to differentiate between pre set financial activity and the fraudulent activity !!! Common guys , go get yourself a better IT vendor to work with

by Arjunyg

Support is atrocious. I had a problem where my credit scores weren’t showing up in LifeLockIDTheftProtection and they refused to do anything meaningful about it for weeks. They repeatedly told me my ticket was assigned to the responsible team but nothing progressed for weeks. Each call involved around 1+ hours of hold time, and included multiple ignorant support staff who could not figure out why my credit reports were available from every free online service but not from LifeLock (a paid service). At multiple points they asked me to call Equifax as if they would magically fix LifeLock’s broken tech. After I refused and I got a slightly less idiotic manager to agree to do something about it, they magically fixed the problem in 2 days.

Oh also take out that ABSOLUTELY ATROCIOUS “we logged you out” notification. It makes me hate using LifeLockIDTheftProtection literally every time. It needs to go burn in a fire. It is the single most useless and infuriating part of any app or feature on my phone.

by Twill7213

I have been using LifeLock for a few years now. Other than taking my money for membership, I am not convinced that anyone is willing to help identify or prevent identity theft.

I recently had an incident where I started to receive collection notices for an account that I had no knowledge of. When I call for help I am told to reach out to the institution that I feel is the culprit. Of course when You reach out to the suspicions institution, they want to gather your personal information. The whole process leaves you very exposed. If life lock tracks and identifies bad actors in the industry then they should step up to the plate and act on our behalf. Instead they ask you to be come the professional. This effectively throws you to the wolves. I am very unhappy that I’ve paid lifelock for their premium service for so long yet when needed, receive no help at all. If someone out there can recommend an alternative service. I would love to hear from you. Lifelock for me has been a waste of money.

by 2Lazy2Work&needmoney4beer

I keep an account with Experian and have for years. I make sure I use credit alerts on my bank accounts and credit cards. I also make sure I always have my Norton security software on all our computers and phones. I received LifeLock as an add on to Norton. Frankly it’s just insurance. I make sure that my family is very familiar with social engineering and how it is used to compromise the security of our accounts and how it is used by identity thieves. LifeLock is a tool, like the lock and key on your front door of your home. You are the one who remembers to close and lock the door. Keep your address up to date with credit bureaus and dispute any incorrect information there. Be aware of ways social engineering is used by criminals to exploit the one thing most vulnerable, which is you. The LifeLock service and this application are tools, but if you don’t make yourself aware of how you can protect yourself by being aware of how email and other communications are used to load malware and virus software to your devices and to get you to reveal PII information used for identity theft, then no tool or insurance will prevent criminals from targeting you.

by TKheaver

I gave you a 3 star rating only for my hope that your program will work if I ever have to take advantage of it. But after that, it is a 1 star support program.

You can’t do anything on LifeLockIDTheftProtection really but monitor. If you try to manage your account or change anything you have to call. That is where the pain starts. You go through the automated zoo and end up talking with “Bob” or “Sally” from somewhere in India after 30 min if you are lucky. You can’t understand what they say half the time, they can’t give you straight answers. It is utterly painful. Let alone when “Bob” or “Sally” have equipment issues or your call gets dropped and you have to start over.

Some of the worst app and customer service EVER! I can only imagine what would happen if I had to use their program guarantee and “Bill” or “Beatty” from India had to help me.

by Im Not Putting My Name On Here

LifeLockIDTheftProtection is very convenient. It gives great tips and gives me peace of mind. I’m 21 yo and my sister give my SSN and personal information to a friend of hers to file me on the friends taxes and split the money. Currently doing a federal investigation right now… but anyway, I got LifeLock Ultimate Plus and pay annually. You can do a 30 day trial actually if you can find a link for it. I think it’s worth it. There’s a feature to talk to a live agent through message or phone call. You will get alerts if your information is on the dark web or being used. I have it set up for email, text message, and LifeLockIDTheftProtection will alert me if this happens. You can lock your credit stuff or freeze it (there is a difference between a fraud alert and a freeze). You can freeze your bank stuff, your utilities. You can even get alerts for any criminal records if someone were to use your information as an alias. Protect your 401K money or other investments. A lot of the alerts and services they offer will have a description and why it’s important. Now this is just what my Ultimate plan offers. You can add other members but I only pay for myself.

by FrameItEasy

My personal information was email without being encrypted from a bank that I just opened an account in. I immediately panicked and called the bank. My biggest fear was realized the very next week when I got an email. This email from UPS was for a package that was rerouted without my knowledge or purchase and it was a cell phone. The thieves used my identity to open a new cell phone account and I luckily figured it out before the transaction was completed. Once that situation was closed I immediately reached out to Lifelock and enrolled in their best plan. The very next day I got a text from LifeLock asking if I requested yet another cell phone account. Obviously I did not so I reported that and LifeLock took care of it. No joke a day later I got another text warning to confirm if I request a line of credit. I also disputed that after receiving a text from LifeLock. So far LifeLock has been a huge help. I’m not even a member for 2 weeks so it’s still early to tell how valuable this service is. I can tell you so far, I am extremely satisfied and would refer even my grandparents for this service. Thanks

by FighterPilotPTSD

If you get paid in cash and you buy all your goods and services with cash, and you live in your mom’s basement for free, and she gave you a cell phone or land line to call your friends (if any) then you don’t need this service.
LifeLockIDTheftProtection is pretty good. My only complaint is that each alert is a separate text and/or email. I would suggest combining multiple alerts from the day/hour into one comprehensive message. I need to dismiss them individually on the dashboard anyway, so it makes sense to group them.
Example: A couple of my accounts disconnected due to security updates, and when I discovered they were no longer alerting about purchases/transfers, I reconnected. For the next hour I received 36 emails and texts.
Would have been more convenient to get one or two and then go to work marking them ok or not.

by Don3407

I have been a long time member of LifeLock and in today’s cyber world would not dream of having some sort of monitoring on my financial affairs that is not governmental. There are two things though that I believe a person needs to be aware of that have occurred to me. One: the software that monitors bank/credit union activity has an issue with the two-step verification that most financial businesses use and cannot monitor for suspicious activity. Therefore, I don’t get the notifications that I used to when my accounts pay out over a specified amount. Second: they are correct when they say that no one can monitor all activity all the time. I have had three instances where it was my credit union that notified me of suspicious activity, or I found it myself on my statement (e.g. live in one state and activity is happening with your card across country). These are the reasons I did not give a higher score.

by Ktpvbfl

My husband and I love having LifeLock and LifeLockIDTheftProtection is worth having. One issue with LifeLockIDTheftProtection arose, however. LifeLock needs to sync up their email & app, and make sure they both indicate the same status. Here’s why:

I received an email that my LifeLock payment didn’t process on my card, and would I please update my info. The problem with this is I always suspect fraud when I get an email asking for credit card info. There’s no way I’m clicking on a link in an email. To verify this request I went to my LL app, but there was no notification or alert that my card had an issue. In fact my payment showed as updated. It wasn’t until I called LL to tell them about the scam email that I learned the email was in fact legitimate. Their app didn’t reflect this.

Other than that I do recommend LifeLockIDTheftProtection for convenience & other valuable info they offer.

by Ggonza.11

I found out in credit Karma I had an eviction on my credit since 2017 I dispute it and provide proof that it was the wrong person, I got it clear out it did affect my credits but after that happend it really took my sleep away I couldn't stop thinking how someone can just screw up your credit your life in a blink. I decide to get LifeLock and never been happier they monitor all your moves in case something add shows they contact you right away! Love it😎I use to watch city confidential and in some episodes de show how people got their life trashed out and even end up in jail by someone having their personal info. Don't think about it twice is worth it it really takes a weight off your shoulder let's the professionals take care of you 👍

by Ladybugthunder

My sensitive information was potentially put at risk and I was constantly worried about someone stealing it. I have enough stress in my life and hated worrying about the possibility of identity theft and what not. I saw a news article about the best programs/protection sites and found LifeLock to be at the top of the list on multiple articles. I finally downloaded LifeLockIDTheftProtection and signed up for a membership. So glad I did. It’s the peace of mind I was looking for. LifeLockIDTheftProtection is super easy to use and user friendly. Having that information at my fingertips is such a stress relief. Not one minute after signing up it sent me a notification that a game app I downloaded a while back sold my email on the dark web. I’m in the process of moving and getting ready to start a new job and the last thing I wanted was my information compromised. So happy with LifeLock. I will be a lifetime member for sure! Thanks for the extra security!!!

by Jhebert7

I am so happy that Life Lock is around. I was affected by the Equifax breach and when we found out they were not doing anything about it we decided to sign up. My husband and I both are under the umbrella of protection. LifeLockIDTheftProtection is simple to use and the service is very comprehensive. We signed up for the up to 1 million dollar protection which includes legal, monitoring and reimbursement.

I really recommend the service. Here is a real life example of what could happen if you are not protected; a woman we know had her identity stolen and it took her 5 plus years and over $10,000 in legal fees to get her life back. It happened 10 years ago. Well, a few months ago, it happened again to her.

You never know and it will ruin your life if your identity is stolen.

by Cosmo1832

I am grateful to LifeLock for sending me a warning that a suspicious online bank account was being opened in my name. It was my first warning that my ID was being stolen and one of my bank accounts was being drained and poured into an online one. I had LifeLock as an add-on to my Verizon account and never really paid attention to it until that first warning. The only account I set it up with was the one that was not hacked.

That transfer was stopped, thanks to LifeLock, but the other, unprotected accounts were depleted or compromised.


It was a messy few months of clean up. I appreciated the warning. Now I take LifeLock more seriously and set it up with all my accounts and check it every few days. It works, which allows me to relax.

BTW, the person allegedly responsible for my data breach was identified and I was one of several victims. He had acquired more than $300K collectively from people on my street by stealing our mail right out of the boxes. This led to nine federal indictments in superior court. But no trial for now as his lawyer convinced the DA and judge that he is suddenly mentally incompetent.

Defendants have lots of rights! Protect yours with this secure app.

by JC@home

I signed up for the top LifeLock plan. LifeLockIDTheftProtection works well. I didn't expect that I would have constant access to my credit scores, but I do and like that ability. I've never trusted the credit reporting agencies because they operate in the dark; their main focus is selling info about me; I have little say about what they do; and they're largely unregulated. I wish the federal government regulated them more tightly. It makes me feel better to believe that LifeLock monitors them daily and will let me know if something looks fishy. In addition to the shady credit reporting agencies, I'm now assuming that crooks have all the information they need about me to create fake me's and wreck my life financially. One of the main things I can do is monitor my financial world and react quickly. I'm hoping LifeLock proves to be my reliable monitor.

by Game Lover 20

We have been LifeLock members for probably 10+ years. Not really sure when we first signed up, but they have proven their value time and again, to our financial safety. Besides immediately asking if we have opened new credit card accounts, they’ve also confirmed that we have applied for new car loans. LifeLock helped in first resolving, and then continued to monitor our bank accounts after it was discovered that we had been targeted for IRS fraud in California although we have never claimed California as our domicile. They also issue alerts when sex offenders move into your neighborhood and give you current credit ratings with all three credit monitoring companies.
My only complaint would be that a husband and wife must pay for separate accounts annually, although most everything is under joint ownership.

by SplashBob

My wife and I have had LifeLock for many years...too many to count (we’re in our mid-50s). We have a very high confidence in their ability to alert us to identify issues impacting us. A couple examples. A few years back we added a mobile phone to our cellular plan and by the time we returned to our car from the cellular store, I had a fraud alert text on my phone from LifeLock alerting me a phone was added. Second, we recently took out a car loan to pay off a lease and while I was at the banker’s desk, a fraud alert text came through that a credit report had been requested. The only seemingly misleading thing is the credit report on the LifeLock app. There was a difference of about 50 points between the numbers that LifeLock reports and the report provided when I recently applied for and received the auto loan. Both excellent scores but a sizable difference nonetheless. Thanks LifeLock for all you do to keep us protected.

by Lil Tornado 3

As being a client of theirs, it’s brought a lot of peace to my mind. Before I started using this Amazing company; I was already having my information and my credit being monitored by three other companies that were not just some fly by night. Knowing what I’ve learned since joining Lifelock and I do believe that I’m still binded in with one other company still; Lifelock and the one other company are the ones who caught all the issues and identity theft attempts/issues to my accounts, personal information, and my credit reports, credit cards, and all other accounts that are/have been opened in my name.
It’s truly Amazing that these people doing all this mess need to be brought to Gods home, the Church, and be truly taught His word, and what He does expect of each of His children!

by Allthegoodonesaretaken?

I’m thankful for LifeLock. I like LifeLockIDTheftProtection for the most part, but when I get alerts from activity taking place and I click on the link provided, it takes me to the website through Safari, instead of linking up with LifeLockIDTheftProtection I have on my phone. As soon as the website comes up, an ad to download LifeLockIDTheftProtection appears. But I already have LifeLockIDTheftProtection . ??

Another thing that is a little confusing is the alerts. The alert symbol in LifeLockIDTheftProtection shows that I have 3 new alerts. There is a little red circle with a “3” inside. That means the alerts are new, but they are not new. Two are from last year and one is from 2017. I have opened the alerts and read them and yet they are still showing as new alerts. Other than those two things, I am enjoying using LifeLockIDTheftProtection and feel like my information is safe with LifeLock. 😊

by Vets_Husband_&_Wife

We’re long-time Lifelock members when it cost a nickel a month 😎.

We’ve enjoyed not only the security but how nice every single person who works at LifeLock is! It’s quite remarkable, when you realize over the years how many times we’ve called to check on something. Not once was anyone rude, short, but instead always pleasant and helpful. They act as though our concerns were theirs! Sounds sappy, they may not be family, but very respectful for sure. We don’t stay with Lifelock for that reason of course, but because it’s the smart thing to do! Especially with all the creepy thugs out there these days!

NOW ... if only they could crack the spam phone call thing! On home phones and cellphones! We just had one on a cellphone and when we went to block it, it had 20 phone numbers in the text! It’s really horrible these days. Thank you LifeLock 🤟

by Keola With The Beavers

I was notified by Lifelock that the password of one of my Bank accounts was locked. After going online, I found out that someone had hacked my account, and tried to electronically transfer some of the funds in the account. Although my bank had no answers to who tried to do the transfer or even how, Lifelock alerted me to the fraudulent transaction before it was completed.
Before I signed up for Lifelock, I thought it was not needed and was ineffective. After the data breech of one of the biggest credit reporting companies, I signed up for Lifelock. This was the best decision I made to protect my credit. If you are like me in telling myself “it wont happen to me” dont be fooled. It can. Im not a rich man but do work hard for my money. Not for others to reap the rewards. Sign up for Lifelock.