Regions Mobile Reviews

by Bob0928498

Newest issue! Today, Sep 19, 2021, i am informed I CANNOT use the prior app version. I download and try this version again. YEAH! Landscape mode works. But now I display my account and NONE of my recent account history shows. I can only see current balance and statements. 😤

I still have some suggestions. 1) I use BILLPAY, regularly, almost never Zelle or click to pay with visa. Please put BILLPAY directly on the main drop down menu.

The rest of these older suggestions I cannot verify because for the moment I cannot login at all. 😣

2) on the BIllpay screen, in the list of Pending Payments and Recent Payments, the dates hang out of the box. This needs to be fixed for the portrait mode display, and ensure it does not happen with the promised landscape mode display. 3) on the main account display, for the debits, if the entry is from a Billpay payment, bring over and display the payee and any memo from the Billpay entries. You have them in your system. It should be very easy to write a function call into the billpay system to return those values if they exist. 4) on the main account display, make it possible to VIEW any check or deposit ticket image. Please display both front and back at the same time. Currently I have to go use the online web page to display a check. If you do number 3) it will be rare that I need to display the image. Thanks for your attention.

by Mhc383

I got locked out of my account 2 times. Had to wait overnight in order to call this app the next day to get my account unlocked!! The customer service support number Regions generated is not 24hr service. Regions for iPad did not accept my User ID or password. I deleted that app and choose ANOTHER app on the Apple App Store that allowed me to sign in. However, Regions will only display as vertical. I use a keypad with my iPad. This means I need my this app app to go horizontal. All my other apps will rotate with my screen position but NOT this app!! I called customer service and they told me they unlocked my account. Since I CAN log in on-line, they could not help me any further. I would need to call Apple. Doesn’t the info for Regions say that this app FINANCIAL CORP is the developer. Come on!! I expect more from Region’s customer service. DON”T PASS THE BUCK. WHY DON”T YOU CONTACT APPLE AND GET Regions WORKING RIGHT. MY NAME IS NOT LISTED AS A DEVELOPER!! LISTEN TO ALL THE NEGATIVE FEEDBACK ABOUT Regions AND GET IT CORRECTED ASAP!!

by Halo Starkiller

If I didn’t have my car loan through them I’d probably have already switched banks. Their app uses posted balance instead of available balance and doesn’t always show pending transactions show what happens is you think you have money in your account then spend some money next thing you all the not visible and visible pending transactions process and now your out of money and overdrawn I’ve been with this app since 2012 when I started high school their service hasn’t updated or improved since then and it’s sad. To be somewhat their customer service has been great but obviously customer service cant fix an app
P.s. why in the world would had an available balance but you have to login to the web browser to see but no where in Regions you can see IT LITERALLY MAKES Regions ONLY SEMI USEFUL AND THE REASON FOR THIS BAD REVIEW. I’ll update this review if they just add an option to see your available balance instead of the posted but since 2012 they only given Regions a facelift and mobile deposit so I don’t see them improving Regions anytime soon

by MsBacho

Prior version for Ipad worked well for me- this one however, does not offer enough detail or easy access for me to services I use. It is like a very basic phone app- lots of detail missing when looking at accounts- I just added shortcut to full banking site, which is what I will use now. For the developers, not every user is a 20 something woke idiot with a phone tucked in their pocket- Ipad is hardly the same as Iphone, with many using as their main computer- I would also like to note how irritating it has become to constantly have to update/ change the this app app- perhaps make changes to the backend , and leave the users with a consistent overlay - not an ever changing thing that requires relearning again and again with features missing or buried. New does not equal better, and although developers are paid to develop… please find something that will remain consistent with the desktop web page. I am done with Regions myself and will use the bank website with all features available, thank you.

by IronManIAm

I have used the iPad-only version of this happily for 2+ years. Today, I am informed that it is no longer supported but come and enjoy the new iPhone version with new features. First new feature no landscape mode. Who the heck uses portrait mode on iPads, oh wait, this is the feature packed iPhone version. Next feature, enable location services - no thanks! Next feature, view accounts, ‘we are sorry we do not support this browser, please download MS Edge, Google chrome, or Apple Safari’. The iPad has Safari embedded in the iPadOS and it is an option to download? The device is loaded with the most recent version 14.2 which includes the latest version. Next feature, view eBill on selected billing account - nothing. Regions is blocking pop ups with no override. I am unsure that I really discovered a new ‘feature’, if I am unable to use the old features then I have no interest in whether it can show me some unnecessary emoji or provide me with the latest gimmick to separate my money from my account. Colossal fail!!

by Katmiau

The this app app used to be a somewhat decent app with many features that were useful, now they decided to revamp Regions by making it extremely annoying to use; from its basic super minimalistic look to the fact that it rarely ever works when you need it! I continue to receive a message whenever I attempt to log in whether it is using the face ID feature or password it is always the same message that access to the account/app is not available at the time to try later on and that almost never used to happen before this “update”. I would suggest going back to the basic formula and revamp Regions ’s look based on functionality and not looks - it seems most of your clients were satisfied with the previous look and only asked for a few tab upgrades instead of this whole “new useless look” .... maybe you should start listening to them for a change, and also fix that annoying log in glitch since I would like to have access to my account anytime and anywhere not just certain times of the day and having to resort to using the web instead of Regions is tedious and defeats the purpose of having an app. Thank you in advance.

Best regards,

by Jehsewcool

First what happened to the fingerprint verification login?

Second: why have you made Regions so confusing as to the bill pay section? I have to go thru at least two to three options before I can find the one I need. I still have to initiate the check to pay my husbands rent via Regions when not at home. It is frustrating not being able to find that part of Regions in just a few seconds. I end up getting g angry with it and your developers and the genius who thought changing it was a good idea and wait until I get home to my computer-sometimes an hour sometimes a day. Rent isnt looked upon well when late.

Third: I cannot tell in the new arrangement if I am looking at all the bills I have scheduled to pay or just a few. Again, way too confusing. I am a tech savvy almost senior. People like my mother, would NEVER be able to navigate Regions, EVER!!! Fix it now!

by KissingReign

I’ve been a this app customer since birth. I’m very close to closing out all my accounts and transferring to another bank. Time and again I’ve had issues regarding this app bank. Regions is on my top 5 absolute worst functioning apps. There is almost a consistent lag where buttons are not being pushed and links time out. I’ve also experienced many issues with the thumbprint reader. It’s not my phone because it works perfectly with all other apps on my phone. I was also recently locked out of my account for a “wrong password” but I knew for sure that was my password. When accessed from a desktop PC, I was able to access my account.. in addition to these many problems, your app is almost never online when I NEED it to be!! If I need to make transfers or I need to know the details of my account I need access, then and there.. It’s very frustrating. Please fix these issues in future updates, because like a lot of other people using this app, I’m getting really tired of it.

by KatyB1004

I’ve never had a problem with this app Online Banking. Regions is pretty straightforward for the most part. But ever since this update I haven’t been able to access my account at all. I have deleted Regions and it’s data multiple times and downloaded this new version through Apple’s AppStore only for it to give me error messages saying it is unable to process my request at this time or that I need to download the latest version. Two days of this. I think what I’m most frustrated about is that not only is their app out of commission, but even attempting to log in through safari (mobile site and full login), online banking is not working all together. I’ve banked with this app for years, but I’ve recently moved and my nearest bank is a 30 minutes drive. Online banking is a must for me. Fix this please. It’s ridiculous.

by EJW-99

Overall, Regions functions well enough for my purposes, but it’s clear that it is a phone app and was not more comprehensively designed for a tablet. Most notably, its inability to rotate between portrait and landscape views on my iPad is beyond frustrating. As a user, I check my bank and credit card accounts almost daily. Unfortunately, since downloading this new this app app, I feel frustrated, annoyed, and increasingly irritated every time I’m forced to pull my iPad out of its stand and rotate it 90 degrees just for this one single app. No, it’s not the end of the world but it’s grating enough to leave me with a bad impression of this app Bank. It’s like buying a new TV only to find that it doesn’t use a remote, or a new car that still uses a metal key for access instead of a key fob. Both items will still work but are unnecessarily inconvenient, limited, and disappointing. That’s exactly how I feel about this new app from this app.

by Upset Blind Mobile User

I have been using the online mobile banking four years. Just recently during update I have started having problems in the payment area only! I am a visually impaired voice over iPhone user. Since this has never been an issue before it is on your end night on apples and. And the payment area after you put in the amount you would like to pay there is a continue button this is damned out and is not able for a voiceover user to continue. If you take voiceover off then you can see the continue button is available. However if you are a low vision voiceover user you are an able to use this area do you to you are not certain where you are on the screen any longer. Will you please contact me as soon as possible so that I can to can be a user of you were mobile app once again thank you hope to hear from you very very soon

by Ms.Kiyalady

I haven’t been a member that long with this app but I see room for improvement especially when it comes to Regions . First , I think the whole app could use an update . Member to member service could be offered through Regions . I see where this app is partnered with zelle . Not a lot of people use that app including myself. Basically be able to link a another bank account through Regions for automatic transfer or payments . This is my second (backup) account. Also , a money manager tab where we can set savings goals & so forth to accomplish . With a start & end date and be able to set the amount of course . Also set up auto bill payment , estatements , and also be able to update contact information as well . Regions is so behind to me it seem so old fashioned in a sense . It could just be because I have a regular life green basic account . But I’d like to see improvement in 2020 . Hopefully this reaches someone who is capable & willing to make the suggested changes .

Best regards,
A. Curry

by WWFjunkie625

I’ve been using Regions for several years as we are longtime customers of this app. Regions has definitely improved over the years but has some annoyances that still need to be worked out.

One suggestion I made actually made it into Regions and that is the ability to view check images. Previously this could only be done on the desktop website but now it’s in Regions and works great. I also find that mobile deposits are even easier and faster than ever before and Regions is pretty rock solid for its core functions.

The two main issues I have are with notifications and Touch/Face ID. Not every time, but almost every time there is an update, my app notifications stop working and also my Touch ID stops working. The only way I have been able to remedy this is to uninstall Regions and then reinstall it. It’s just an annoyance. Regions should continue functioning properly after an update.

Right now I’m having an issue since I got a new phone that I’m not receiving any notifications. I’m trying an uninstall/reinstall for that as well but so far with no luck. When I went into Regions it showed two instances of my phone (presumably the old and the new since they have the same name). I’ve removed both and now am reinstalling with the hope that notifications will start working again.

by Polaris Python

First, Regions is fine, it’s almost identical to the old one in functionality and even has more to offer. Second, I understand the need for new software, it can be less buggy and possibly easier to fix any issues that arise. Finally, WHY DO APP DEVELOPERS SEEMINGLY FORGET THAT LANDSCAPE MODE EXISTS AND THAT SOME PEOPLE USE Regions ON TABLETS!?!? I use a tablet and I have quite literally never used it in portrait mode for anything unless forced to. I know this is a petty thing to be angry about but come on, landscape mode should be a standard that apps strive for now. This isn’t a game the requires a longer screen top to bottom to play, this isn’t a phone only app that tablets can also download, no, this is an app made for anything that can download apps and someone decided not to program landscape mode into it, I’m just so disappointed, but then again that’s been the whole year.

by Lilturner85

I don’t have enough characters or time to write the proper review but to anyone reading this considering joining this app, don’t. The technology alone is so archaic and difficult that it make what’s should be simple and convenient beyond frustrating. I’ve been attempting to use the mobile app (a cringe calling it an app) to deposit a paper check. Each time I get the same error saying it can’t read the account number. It’s unbelievable. In addition to poor customer service and limited footprint, you’d be better off with a more reputable bank. I’ve been with this app for many years but I’m at my wits end. It’s 2020 and I can’t deposit a check on my banking app. Tragic.

by Nurse31015

I have banked with this app Bank for many years. I am always very satisfied with their excellent quality service. Over the years I have experienced a few obstacles related to my checking account that were no fault of this app. I was frightened that someone was able to withdraw $1000 from my account through the internet. Especially since I did not have the money I’m my account. The disaster to my account could have been unbelievable. I contacted this app and they were on top of it immediately. They resolved all the problems caused by this withdrawal and it did not cost me a dime!
I moved from a small town 230 miles south. I was so happy that this app had a branch here in Chatsworth Georgia where I have lived for the past 10 years.
I highly recommend this app Bank to all my friends, family and some strangers. Thank you this app for a GREAT job and amazing service.

by Jbg823

I’ve been a customer with this app for over 20 years and they have always provided excellent customer service. I think Regions is the best thing going for this app. They are constantly updating it and they not only listen to customers but they also see what’s trending in other banking apps. I especially love check deposit, card blocking, and bill payment features. Don’t eliminate any features. I never use my computer anymore because Regions is 99% self-standing with my iPhone . One the reasons I stay with this app’s is because of Regions . However due to my present health conditions I will need to start using a iPad for my primary device. Does Region’s mobile app support iPads. If not I may have banks mobile app that will

by Matt2599HaloPlayer

Ya know, I don’t fully agree with most of the reviews here, I actually thought Regions worked very well. Once in a while the service would be down, which was annoying, but overall I thought it worked pretty decent, few complaints. But I guess I’m a creature of habit. I got very used to using Face ID to open the account. Now apparently that’s gone. I can still use it if I scroll through my passwords and find this app but there used to be a quick and easy button to press. Why would this change? Why ever would you “fix” that?? It would have been like a 4.5 star review but this really really annoys me that it now takes about 10 times longer for me to log in to my account. You bring it back, I’ll fix my review, ‘cause I actually like Regions .

Update: I’m an idiot. Thanks this app, that fixed it.

by CarlComputerGuy

The new app is horrible!!! Not that the old one was anything to brag about, but now we can’t even make a mobile deposit. Never had an issue before the new app came out. Now it constantly says the amount entered does not match the amount on the check, even though they most certainly do match! Then when you try for the second time Regions locks up and crashes. Same behavior from both my phone and my wife’s phone. Exact same thing happened! Please, for the love of God, let me use the old app so I can make deposits for my business via mobile. Capital One has had this together and working properly for years now. SAD!!!! this app, please look at all of this negative feedback you have concerning your app and FIRE THESE DEVELOPERS!! You can do SO MUCH better! You should not have to be the bottom of the barrel when compared to other banking apps.

by Kathychatters

I like it OK, but I liked the old one too. It’s easy to navigate and the information is easily all in view. The only problem I have, as with all apps lately is that they do not react to the “orientation” of Apple products, specifically the iPad. Many of us use iPads and iPads with keyboards rather than big bulky laptops and I have to crank my head sideways or turn the iPad on end, it’s a little annoying. I would’ve given it a five star had it been capable. It’s a good app and works great.
I am thankful that the developer reached out to me and noted they were working on it for the future. I sure hope so, I’m sure I’m not alone! I appreciate their getting back to me, you don’t see it very often so for that reason I’ll give them a 5! Communication is always a good thing! Awesome!

by Tin Snips

I put my money in a bank account to keep it safe from the wolves who would want to take it without my permission. At this app I feel like I’m giving my money to the wolves with the hope that they won’t take any... but they do. I get charged if I don’t use my debit card enough. this app isn’t the only bank to do that but it’s still wrong! If I I’m not spending it’s because I’m saving!!! I get charged if I don’t deposit enough into my checking. I get charged for making a payment on Regions . Why is that? I used no products... I used nobodies time. I can go on about my frustrations with this app but the short of it is.... i have been with this bank for a very long time... most of my life. The only reason I’m still here is because of the hastle of changing my info with everyone I do business with. But the frustration of staying is starting to outweigh the leaving!!!

by AlargeCat

Let me get right to it: Regions offers the options to set notifications when your balance dips below a certain threshold or when an overdraft posts. But then it doesn’t notify you until 4am the day *after* the transaction posts. So you’ll be going about your business, and thinking you have enough cash available, but your card gets declined and you don’t know why. An automated payment went thru and you’re in the minus. No problem, you think. You deposit before midnight or cashapp yourself and cover the minus, within 12 hours, before the system has updated, and you’re back in the plus. The next day you get a lovely notification that an overdraft has posted to your account. After the fact. No heads up notification. No text message. Nothing. Now, this app has changed their policy so that you can only request one overdraft per year be removed, so client services won’t help you at all anymore. There used to be understanding for this, as we’re all just trying to live, but the corporate culture of this app is apparently moving back to greedy bloodsucker mode, and Regions is about as useless for managing your accounts as a game controller is to a dolphin. Way to go, this app. You true colors are showing.

by Anita Video

What is the point of having an app on my phone that NEVER lets me log in. I’ve tried time and time again to use Regions to login to my account and it always just stays on a loading screen and I’ve waited hours at times for it to log in and nothing. It logs in on safari just fine but Regions never works. I WISH I knew how Regions worked and how it was set up so I could actually form an opinion on it. But the only thing I’ve been able to see is the this app sign with the green bicycle. It’s very frustrating and I hope Regions has a major update in the nearby future, or i will most definitely update my money into a different bank. It’s 2019 and no company shouldn’t have things readily available to their customers. Our lives are wrapped around our new technology, i feel forced in a way to switch banks.

by Sndydvs

I have been paying my bills online on my mobile phone for years. Recently that became more and more challenging. Finally I downloaded the this app app yet the ability to pick and pay my payees was still not an option. I am able to pay using my computer. I just spent thirty minutes on the phone with first level tech support and patiently explained and tried different things. There was no escalation path! I was reinstalling Regions (go figure) when it seemed to take too long and she wanted to end the call. The reinstall didn't help. She suggested I go into a local branch and ask for help. I'm sure there will not be any one there who knows any more info than her script provided. Sorry for the length but I wanted to forestall suggestions and let this app know I'm disappointed. I may need to go to my local hometown bank.

by XRFE

I use Regions all the time for paying bills, checking balances on multiple accounts, transferring funds to kids, etc.

For about a month now, one of the best features, the fingerprint ID login has been missing from my login page. Why, sandy claws, why did you take my fingerprint login away?

After the last update, the bill pay portion of Regions absolutely blows chunks. It’s hard to tell anymore what account I’m trying to find to pay the bill. Mainly because the full name of the account doesn’t show up. All we get is the first few letters and the last few numbers. I have multiple mortgage accounts to the same lender, and it’s nearly impossible to tell which one is which. Since they all get different amounts, I have to know which one to pay what. Now I have to wait until I get a chance to open up my laptop to do business instead of taking advantage of the convenience you sadly took away from us.

PLEASE FIX THIS CRAP APP!! It used to be one of the most sensible and practical, easy to use apps I used. Not any more.

by Stupid Tokens

We were long time Chase customers but moved to a state that doesn’t have Chase bank. this app should take lessons from the Chase app. It’s easy to use and easy to keep up with your money. It takes this app FOREVER to credit your card. If I transfer from my checking to my this app card to make a payment it take days. I don’t understand why it takes so long when they are both region accounts. With Chase it’s instant. Also, when paying bills online it would be so nice if when it brings up the pay date, amount etc if it would show the amount and date of the last payment made. It makes it easier to know that you’re making payments on time.

by Lildrummergrl

“Unable to process request at this time...”

A few months back my card was compromised, as someone somehow got my card number and were trying to process transactions in a completely different state. I thank this app for catching it when they did and luckily no money was withdrawn from my account but I did have to receive a new card. So since then I keep my debit card locked through the mobile app, until I get ready to use it. So when I am ready to use it, I have to log in and unlock it. But unfortunately, I can’t as it keeps notifying me that it’s “unable to process your request at this time.”

I can’t even log into my bank account when I so desire. Regions is truly frustrating. Someone FIX THIS. 😤🤬

by Kendoel

I see a lot of people complaining about the thumbprint login “disappearing.” Just sign in, go into your settings, and enable biometric ID again. The feature IS NOT gone.

Other than that Regions has really been a great help to me. I love that I can deposit my checks through Regions because I never can make it to the bank before it closes. The lock-it feature has also come in handy for when I want to do a free trial! It blocks out those pesky scammers who want to charge me anyway. There’s a few issues with delayed loading screens, but other than that, I’ve been pretty happy with Regions.

by USMCcharger...

Does as advertised. Never had an issue. One thing I would advertise about app that they do not talk about for some reason...best feature by 150%+...you can log into app and lock your card for everything with a swipe of a finger. Or you can choose certain things to lock individually. You can either use the lock for everything button, or the internet purchases, or the atm, & or for in store purchases. Takes 30 secs...best feature by far and wish I had known about it a long time ago. It was the best thing to come from my wife losing our card......again

by Bulldog4237

I’ve been with this app for 2 years and Regions is so amazing! It lets me transfer money anywhere, anytime. It lets me deposit checks straight through my phone. It’s easy to use, and my absolute favorite feature is new LockIt Tool that lets me lock transactions. I use it to block online transactions from thieves and scammers, and it has been a true lifesaver! Last week an old subscription I had forgotten about tried to charge me $47 for something I thought I had cancelled. But the LockIt tool blocked it for me, saving MY money! I love this app! Thank you for taking care of me!