Contact CEX IO Cryptocurrency Exchange Support

This app gave me nothing but problems since I got it a week ago. I used it only because it was one of the only apps google listed as having cordana(ADA) and at first glance everything seemed legit I was able to verify my card and insert all kinds of person verifications and once completed I was on the screen to even buy cordana however the screen took forever to load and so I tried again and it still took forever to load and so I figured I would deposit funds into the apps wallet and that took forever to load as well but it eventually went through. Then I went back to buy my cordana after depositing and it was no longer on the list of tradable crypto’s. I tried to find it but it was no longer there so I figured I would just withdraw my money back to my bank and find a different app however withdrawing only gives me an error and I tried contacting support and they said it could take up to 10 days to see which in there defense it has not been 10 days yet however that seems like poor customer service. However I saved the best part for last less than an hour after signing up for the app and withdrawing I found out they tried to charge my card 3 times for the same deposit into the apps wallet which locked my bank account. I have been waiting patiently and trying everyday but the funds are still stuck in my wallet with no way to get them back into my bank account and there has been no response from there service team.

I know there will always be good and bad reviews about an app. Sadly, this was the one time I should have believed the bad reviews. Bought a 1,000 btt coins a few weeks ago. A week later it disappeared from my account. Check my transaction history. Nothing was sold and I didn’t buy or trade anything else since then, so where did it go. Tried to reach out to a personal from the app, no reply. Hmm... interesting. Send out a few more request for assistance, still reply. Lesson to be learned not every app with above 4.0 rating should be trusted, especially with horrible customer service. Update: Its been almost a month, I have received zero help from there customer service team. I can’t withdraw any of my money much less transfer my coins to a different address. How is it that this app has above a 4.0 rating, when it lacks consistency and transparency.

TL:DR they don’t know what they’re doing (stick with professionals) and will cause you problems with your financial institutions. If you want to make a purchase quickly to capitalize on markets DONT use this exchange, first it caused my bank account to become frozen after I called my bank to get it unfrozen, then I was informed the purchase couldn’t be completed due to verify by visa requirements after that issue was resolved with my card issuer I again attempted a small purchase of BTC and then the app told me it couldn’t complete my order! well with prices changing and an hour of my time wasted and support not helping me at all (referred me to the “finance department” that never contacted me) I logged into coinbase and completed my purchase instantly with 0 problems.