Contact Navy Federal Credit Union Support

Updating this after reading other reviews. The balance IS NOT ACCURATE!!! After nearly two decades as an NFCU member, and believing in the accuracy of my balance and posted transactions, I got hit with two overdraft fees when an amount that allegedly “posted” to my account had not. This is the first time this had ever happened to me, due to paying off a fairly large bill that was listed as paid before I paid other bills. I saw when reading the one-star reviews of the new update that this has happened to others. You CANNOT TRUST THE INFORMATION CONTAINED IN THE APP, including balance. In addition, the app has lost functionality. It’s now very frustrating. Tried to add a biller and it tells me it can’t find the biller and suggests I enter it manually. But it no longer has the option to enter the biller manually if it can’t find the biller. So Catch-22. Tried to enter the bill as a person instead and when I had to enter the phone number I mis-typed the first digit. The system would not let me backspace over the mis-typed first digit. Had to completely cancel everything and re-enter all the information before I could save the biller. Plus since it would only allow me to manually enter the biller as a person instead of a company, there is no field for account number.

I was trying to deal with an urgent financial situation and the app forced me to fill out several detailed security questions to “protect me” some of which I wasn’t 100% sure on my answer and wouldn’t be sure I would type the exact same thing next time it asked. Worse yet I was not in a position to write down or type up these answers for later review. In the event I need them I will likely have trouble. While I got through the situation it was a huge inconvenience at the moment and it made me so much more mad when I tried to sign in online via the web browser on my phone and it forced through the same process there too! Thanks for trying to make me safe but don’t ever withhold someone’s ability to move their funds without performing functions that easily could have waited until next time they signed in. Huge hit to your credibility on this one. How long until I am locked out of my account again until I perform some other tasks you want for “my protection?” I’ve already got two factor authentication turned on and facial recognition enabled. Why the hell is it so urgent to know what my mothers maiden name is. It could have waited Navy. It could have waited.

I love being able to bank with an app on my phone, but one feature in this app is driving me crazy! When you pay your bills through bill pay the running balance is not accurate. Up until the day of the bill payment you can see the amount of your bill payments in Bill Pay. But once you get to the day of payment, the list of what bills are being paid disappears completely until then payment clears the bank at midnight! It is NOT in Bill Pay or as a pending transaction in your account! If you pay multiple bills all on the same day and can’t remember exactly how must they totalled you could very easily overdraw your account! This needs to be fixed. Immediately either keep the pending payments in Bill Pay for an extra day, or show them as pending in the account the same way you would with a debit card payment. This should not be a difficult thing to do and the only reason I can think of for NFCU not doing this is so that they can collect overdraft fees. Note: I have NOT overdrawn my account. I just see the potential for it to happen to many people and I want it to be fixed. Pronto.