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I’m a person who has impeccably flawless credit. I have never been late on a payment. Everything I pay is on auto pay so I never see a bill. I’ve had my American Express platinum card with no spending limit for 33 years. I have a $4 million apartment in Miami a $5 million home in Colorado, way over $10 million in the bank and I have a 740 point fico score with Transunion. Hah! They have no idea what accounts I have whether it be utilities, communications etc. I am very blessed to be where I am at this point in my life so it’s disheartening to have a company like this give an impression of you that is totally false. In today’s business claimant whether it be because of Covid or a myriad of different things, if you do business in Europe for example, they look at your credit score. It’s the only barometer they can use to make sure that you are a responsible standup human being. In essence, Trans Union has hurt me and my ability to do business in many ways. I guess the only smart thing to do with this is just stop the membership. I bet they’ll call me then………. Very disappointed

Update :Every time this app is updated it breaks. Now I can’t login or access the app. It took away Touch ID which was working fine. Now it won’t keep my login credentials and asks for a password every time. It won’t even take that wo 2-factor ID via email. Then it’s a constant loop of not taking any credentials. I am PAYING for this app! Fix it please!! Right now I CANT LOG IN. I’ve had multiple, ongoing issues with this app. Actually had to call the office of the president to get help with the lock/unlock report feature. That was resolved after about 3 weeks working with USA support. However, I previously spent a a year off and on with the useless outsourced support. Now, after the most recent update, I can’t login. Every single time it rejects my pw and I have to do 2fa. I can eventually get in but it takes multiple tries and the annoyance of email 2fa. It isn’t that difficult to get a secure working app. Banks and credit unions all have them. I have dozens on my phone. I’m puzzled why TransUnion over YEARS can’t make a secure working app.

I downloaded this app to manage the freeze and lock on my credit. To my surprise it doesn’t recognize my user Id and password from website. I can login to website however not on this app. It seems this company has created products within itself that requires people to create multiple accounts thus giving away confidential credentials everywhere and then every once in a while there is a news on credit breaches happening. We don’t know the third party vendors that this company hires for its various services and how they mishandle our information. I think it is important that congress looks at these credit monitoring companies for their internal working to understand that they remain bound to their purpose and not make money by being officially incharge of every soul in this country while selling their data to such ancillary with their other hand!