Contact LifeLock ID Theft Protection Support

by HERKENG1964

Update: There is still no option to archive alerts. I currently have 8 alerts from 2019 that cannot be archived. It’s not an option. The app states that if I recognize the activity, I don’t need to do anything. Well, how about allowing the user to clear these alerts. Every time I open the app, I see that I have alerts to view, I check and they are still her old ones.

As of late, this app has been problematic. I have 8 alert messages from 2 years ago that will not archive nor will not clear. They are presumably permanent. I requested help from Lifelock to remove these old alerts and yet, 2 years later, they are still showing. The app will not archive them. It does not give me to option to do so. Newest issue arose this week. I received a credit check alert (good). I confirmed it was me as I am have a refinancing done on my mortgage. The alert cleared. All should be ok. Instead of being ok, I received 6 alert yesterday and more today. When I go in and check, there is no new alert. The only alerts are the ones from 2 years ago. I’m currently at the point to where I am going to disable the notification function for the app. All I am getting is false alarms. This situation makes the app useless for notifications. Until LifeLock resolves the inability to archive old alerts and stops the false alerts, I rate this as a 1 star.

by Llaucha

I redime miles from my frequent flyer to get an app that is totally crippled and extremely limited. This app is designed only to force you to “update” to the most common and free options found in other apps that do exactly the same for free. This app only gives you 6 months of crippled functions. This app only wants you money. If a 6 months are offer by redime your friquen miles from an airline you should have access to all features and after the 6 month period is over we the end users should have the option to upgrade to a full year if we want to. Why would you take my mikes and never pretend to give me full access to all the features that I have to pay ? You all ready have my miles. Total rip off. Download other app that will give you full access to all features with a 6 month and if you like it then pay in full. Looks elsewhere do not use this app.
UPDATE. If you want to monitor your emails on the dark web you have to enter all your email that you have and I have been receiving emails from this app 3 o 4 every day to each email that I have input (spams) asking me to upgrade this app from the 6 months to a full blown app this spam email are too much. I have unsubscribe but I still have spams every day. Stay away !!!

by DKking1111

1 The mobile app doesn’t even provide the credit scores in an intuitive way. The sections are very poorly designed and difficulty to navigate ( eg there is a whole section on how your credit scores are calculated , but the actual credit score is missing ! Lolz
2 the app has absolutely zero artificial intelligence . All banks have better ability to customize alerts these days but LifeLock will bother you with twenty phone calls over the month with alerts of stupid stuff (of course it depends on the limits you have set , but there should be a way to say that the regular payments like mortgages etc which go every month and are above $1000 are not a matter of “ alert” but lifelock has an automated system which will keep calling in an irritatingly serious tone “ this is not a sale call , we have monitored an activity on your account “ what the heck !! In this age of artificial intelligence learn to differentiate between pre set financial activity and the fraudulent activity !!! Common guys , go get yourself a better IT vendor to work with