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The company I work for uses nationwide for their 401K provider and apart from their app, I've found them to be pretty good. That being said, I don't know how a company this size can't get someone to improve this app, it honestly might be the most basic, useless app I've ever used. I can literally only do 2 things on the app, see by balance and YTD return or see my balance and my yearly return. That's it. I can't see what funds I'm holding specifically in my target date fund, no graph showing growth since starting my 401K, no option to allocate my funds differently, etc... I can only see my balance and that is it. I use other brokerage apps and you can do so many things but for some reason nationwide has decided to put 0 effort into their app. I do most things on my phone like a lot of younger people and this fact alone would stop me from investing any other money I have with them but unfortunately I don't have a choice in my 401K provider. Seriously nationwide, hire someone to make your app even a little bit useful.

I really have no idea why this app has high reviews. It is unbelievably bad. The whole Nationwide web, app and IT department is a total mess. I just had one of their reps tell me that the only way for me to login is to clear my browser history and use Chrome or Firefox on my iPhone. That should be a red flag right there. If they’re not properly supporting Safari, iOS and the Mac, their IT department needs to be fired. I can never seem to login. I’m always on with customer service. I’m always getting weird error messages, “system down” codes, “try again later” notices, and getting locked out of my account. When I try and change my profile information and it just reverts back to its original state with nothing saved. I have these problems both on my iphone and on my computer. Nationwide’s system is a mess!

Nationwides market cap is $1.5 Billion yet they’re such cheap people their app lacks super basic functionality. You’re an insurance company. You collect money and pay the occasional claim. Get better it’s more annoying than you’ll ever understand. You guys have no excuse to lack basic features inside your app like NOT having the pet insurance functionality built in. Thats so incredibly ridiculous to me. I’m sick of waiting around!!!! Youve offered pet insurance for how long? And clients still have to jump through flaming hoops to get policy info. I personally have had you since I got my puppy. Like an idiot I keep updating the app hoping you've added the feature but every time, nothing.