Contact Regions Support

by Katmiau

The Regions app used to be a somewhat decent app with many features that were useful, now they decided to revamp the app by making it extremely annoying to use; from its basic super minimalistic look to the fact that it rarely ever works when you need it! I continue to receive a message whenever I attempt to log in whether it is using the face ID feature or password it is always the same message that access to the account/app is not available at the time to try later on and that almost never used to happen before this “update”. I would suggest going back to the basic formula and revamp the app’s look based on functionality and not looks - it seems most of your clients were satisfied with the previous look and only asked for a few tab upgrades instead of this whole “new useless look” .... maybe you should start listening to them for a change, and also fix that annoying log in glitch since I would like to have access to my account anytime and anywhere not just certain times of the day and having to resort to using the web instead of the app is tedious and defeats the purpose of having an app. Thank you in advance.

Best regards,

by Halo Starkiller

If I didn’t have my car loan through them I’d probably have already switched banks. Their app uses posted balance instead of available balance and doesn’t always show pending transactions show what happens is you think you have money in your account then spend some money next thing you all the not visible and visible pending transactions process and now your out of money and overdrawn I’ve been with regions since 2012 when I started high school their service hasn’t updated or improved since then and it’s sad. To be somewhat their customer service has been great but obviously customer service cant fix an app
P.s. why in the world would had an available balance but you have to login to the web browser to see but no where in the app you can see IT LITERALLY MAKES THE APP ONLY SEMI USEFUL AND THE REASON FOR THIS BAD REVIEW. I’ll update this review if they just add an option to see your available balance instead of the posted but since 2012 they only given the app a facelift and mobile deposit so I don’t see them improving this app anytime soon

by MsBacho

Prior version for Ipad worked well for me- this one however, does not offer enough detail or easy access for me to services I use. It is like a very basic phone app- lots of detail missing when looking at accounts- I just added shortcut to full banking site, which is what I will use now. For the developers, not every user is a 20 something woke idiot with a phone tucked in their pocket- Ipad is hardly the same as Iphone, with many using as their main computer- I would also like to note how irritating it has become to constantly have to update/ change the Regions app- perhaps make changes to the backend , and leave the users with a consistent overlay - not an ever changing thing that requires relearning again and again with features missing or buried. New does not equal better, and although developers are paid to develop… please find something that will remain consistent with the desktop web page. I am done with the app myself and will use the bank website with all features available, thank you.