Contact Find My Fitbit Support

First problem, I paid for the premium service for life to use. Once you use it and close the app, when you relaunch it, it asks if you want to purchase the premium service again. In very tiny writing at the bottom is “ restore purchase “. I didn’t delete the app, why do I have to hit restore every time I use it? Very deceptive. I keeps using it because I still haven’t found my Fitbit. Second problem, it says signal is weak or strong and where device is listed, it says iPad. I’m using my phone to find my Fitbit which is what this app is supposed to do. Why is it finding my iPad which is sitting on my desk? If I use my iPad to search for it, the device listed is my iPhone which is right next to me. It is finding everything that isn’t lost and not finding my Fitbit at all. I know it’s somewhere close because when I hit sync on my phone it updates immediately. This app is complete garbage. This is old man with a 3-strand comb-over hot trash. This app stinks more than humidity-soaked hookers using wet wipes to bathe. I want my money back.

I purchased this app yesterday evening. Although my fit bit was next to it it said it had a week signal. Battery was full on my phone and fit bit. I plugged it in anyway. Started a new scan a multitude of time where it found devices that weren’t connect and were actually off, and two items I didn’t recognize m, maybe from someone else’s home. I had to repeatedly start the scan just so it would look for the ionic. It found it probably 2 or 3 times out of 15 to twenty scans if not more. I finally started to record my screen after a while so people could see this was no exaggeration. I don’t know how you have so many happy customers when you can’t find what your supposed to be looking for. All other blue tooth connectivity was off except the ionic. There should be small print that says results not typical. And shame on the App Store for not checking out what they sell. Additionally, make the bad reviews as easy to get to as the good reviews. Could have saved ton time!

I lost my fitbit in an Airbnb house and the app kept leading me to a location near the door. We torn the house apart and never found it. I thought maybe it was in one of the packed bags but when we got in the car the app said we were getting farther away from the fitbit. When I went back in the house it was saying I was close to the fitbit. This went on for over an hour and so we gave up. Then when we were driving my husband said to see if the fitbit was connecting to the Bluetooth on my phone and sure enough it was, it was even close enough to sync. The fitbit app still said the fitbit was not in the car and was leading is back to the house. We think the app was reading the Bluetooth door locks as a fitbit but who knows it was definitely not picking up the Fitbit.