Skechers: Shop Shoes & Clothes Reviews

by Smtcookie

Go to Zappos to get sketchers. I only tried this twice but it has been a nightmare. The first time I needed to exchange for a larger size. They said to do that you have to buy a second pair and send back first. Only there is no method of getting the return shipping label off Skechers to be printed. (Tried forwarding to email to print). The second pair that I ordered came as the actually wrong shoe in every way. It was a total mis pick from their shipping department. So I have a pair of shoes that I have no record of buying since they were wrongly sent to me. When I tried to contact customer service and sent pictures of the received shoes that are in no way a match to the documentation, they offered no replacement or way to return the wrong shoes. I am on my way to sketchers store an hour away, fingers crossed they can sort this nightmare created by Skechers out!!

by Nana Speakman

We love this app shoes. We mostly wear this app, however no matter how many times we try, it tells us the “rewards amount has been applied at checkout” and then it doesn’t deduct the amount. I spent about an hour on the phone today with customer service only to NOT apply the amount on two different attempts ordering (first order was cancelled by customer services) only for it to NOT be applied a second time!!! Paid for shoes in full when I should have been able to deduct $35. I don’t think their rewards program works!

FED UP IN KENTUCKY

by Oks2101

Every time when I pick the shoes to watch details about it and go back to see others Skechers asks me to sign in ... that’s so weird to identify every time I wanna go back on the page I was one step before. Please, fix it, impossible to use Skechers . Thank you.

by Bessy1225

I was not able to purchase any of my shoes in my cart yesterday or today Kept saying it couldn’t take my coupon which I never had. I sent an email to customer service requesting help yesterday. I have not yet received a response. Do you know how frustrating that is for a customer.

Beth Semilof

by Gecryan

Prices in sketchers App are higher than in stores…for the same shoe… including Amazonia, but you get emails every day for 25% off that makes it close to the same. Did I mention EVERY DAY with the emails?

Why not just have a comparable price to start with? Instead of messing with promo codes? Have a slogan “Buy them from our app for the same price we sell them to the big box store”

Rarely they have the shoes I want in the size I need to wear. Always out of stock or not available. But when they do they fit correctly. Unlike Amazonia who has sketchers shoes that are too wide and loose.

App works well when I use it.

by Xxbeach123

Skechers would not allowed me to use my credit card with an expiration date of 07/23. I had to use another credit card with 12/23 as the expiration date. Also I did not get my $10 discount for a first time user of Skechers .

by Hein Vy

Sketches app should be fixed. I missed some good deals because of Skechers issues. I added some shoes in the card, but when i went to check out, there was completely blank and nothing in the card although the shopping card icon showed 3 items. I went to my wishlist, and it was also completely blank. I have been having this problems many times with my previous old iPhone and iPhone 13. My ios is up to date version as well as the sketchers app.

by D Town Rider

The Email I got stated $10 off if you purchase through the this app app.I downloaded Skechers and proceeded to look for the $10 off coupon that was supposed to be in the offers section of Skechers . To my surprise there was no offer section in Skechers . Skechers itself was kind of buggy. There was a statement on Skechers saying that there will be a update to Skechers soon. So I am guessing that a lot of people downloaded Skechers received a $10 off coupon and proceeded to use it. There were probably so many people that downloaded Skechers that this app deleted the $10 coupon off of Skechers . I kinda wanted a pair of sandals. Oh well...app deleted til they fix it!

by Sklogan92

The navigation of Skechers and the products are SO NICE, but there are so many bugs when it comes to checking out that it makes it impossible to actually purchase from the company. I get “transaction failed” messages every time I try to place an order despite my cards being in working order/not expired, plus it takes my rewards I’m trying to redeem even though the order never went through... I have tried contacting customer service multiple times and have yet to receive a response— they don’t have phone lines open due to the pandemic or else I would try calling. Just really disappointed because I am a huge fan of the shoes themselves.

by AZ_Doc

Great app but for those who shop using an iPad in landscape mode (I would guess almost everyone) it would be easier if Skechers would open in landscape mode instead of turning a large iPad into a large iPhone and navigating with one hand while the other is holding up the iPad.

Maybe they can ask Apple for assistance on what changes are needed to create an additional iPadOS version.

Thanks

by Sarah Knoop

I like having Skechers on my phone because it’s easier to just open it rather than getting on the website. That being said, it could definitely use some updates to be a bit more user-friendly, like the website. Skechers doesn’t have the option to view out-of-stock items, whereas you can see them on the website, and well as save them to a wishlist and have them email you when your size is back in stock. Otherwise, it’s been very useful.

by NorthVAResident

Have no problems when I purchase for myself. Sending the shoes to a different address and a different person sometimes end up in an error in the transaction, (50/50) on sending to another person as a gift.

by Surveylady15

I just received my first online order from Sketchers, although I am not new to wearing your great footwear!!! I just received the cutest sandals that I have ever seen. I have not worn them yet, but when I tried them on, and walked, the inside cushions were a little slippery, but hopefully that will change as I wear them.

In addition, I have received at least two emails from you, telling me that I have a $5.00 thank you reward, but when I clicked on the use my reward, it says how far I am away from earning my $5.00 reward. Would you please look into that for me, and advise me how long I have, before my reward expires?

by Abigailisrandom/Daddy O

My one card would not work then I would have to email someone? I just used another card!!!!

by Hellkitty69

I have been a long time Sketchers customer, user but I’ve never bought them at the actual site, only at shoe stores. The site had cheaper prices and I git a 25% discount on my first purchase! And shipping was free!! Definitely purchasing from the site again!!

by You Are Faking

Love all of my this app, my husband loves all of his, but my Bobs For Dogs are my absolute favorites! Can’t get enough of those with a dogs face on them, just ordered the pink ones with a cats face on them and am looking forward to getting them! (Don’t tell my dogs! 😉)
I really appreciate all of the cloth/canvas and man-made materials this app uses to make their shoes! Keep it up this app!

by PollyHammond28

Why can’t we have some ankle support with bringing high top shoes back? I have looked everywhere and I have not found what I am looking for.
Please this app make us women some nice white high tops that have great ankle support and a memory foam foot bed!
Just White like back in the 80’s.
Thank you.

by Phillippians448

I love them, trying to find nice looking shoes, with comfort this is awesome. Very lite not like years ago, too heavy. Great for person like myself who just had knee surgery. Likes to walk, can’t tell if you have them on so lite and comfortable. Will purchase more.

by Carissa Cichacki

After the upgrade, Skechers is much easier to navigate and keep up with what is on the site. Thanks for improving! Much better

by Lady Colonial

I have had three back surgeries with pins and screws, I’ve also have a screw in my right foot, and nothing is more comfortable than this app shoes! Thank you for making a comfortable shoe that looks cute!!

by P Pro

This is a wonderful app, have been ordering from them for about 5 yrs, have not had a problem. Wonderful to work with. Love the shoes, like walking on air.