Contact Skechers Support

Go to Zappos to get sketchers. I only tried this twice but it has been a nightmare. The first time I needed to exchange for a larger size. They said to do that you have to buy a second pair and send back first. Only there is no method of getting the return shipping label off the app to be printed. (Tried forwarding to email to print). The second pair that I ordered came as the actually wrong shoe in every way. It was a total mis pick from their shipping department. So I have a pair of shoes that I have no record of buying since they were wrongly sent to me. When I tried to contact customer service and sent pictures of the received shoes that are in no way a match to the documentation, they offered no replacement or way to return the wrong shoes. I am on my way to sketchers store an hour away, fingers crossed they can sort this nightmare created by the app out!!

We love Skechers shoes. We mostly wear Skechers, however no matter how many times we try, it tells us the “rewards amount has been applied at checkout” and then it doesn’t deduct the amount. I spent about an hour on the phone today with customer service only to NOT apply the amount on two different attempts ordering (first order was cancelled by customer services) only for it to NOT be applied a second time!!! Paid for shoes in full when I should have been able to deduct $35. I don’t think their rewards program works! FED UP IN KENTUCKY

The navigation of the app and the products are SO NICE, but there are so many bugs when it comes to checking out that it makes it impossible to actually purchase from the company. I get “transaction failed” messages every time I try to place an order despite my cards being in working order/not expired, plus it takes my rewards I’m trying to redeem even though the order never went through... I have tried contacting customer service multiple times and have yet to receive a response— they don’t have phone lines open due to the pandemic or else I would try calling. Just really disappointed because I am a huge fan of the shoes themselves.