Contact Walmart MoneyCard Support

by Deqpivty

I strongly recommend you do not get this card. For starters, you can’t link it to any money app. So you need to wire Some money? Too bad. All those money apps know how unreliable the wal mart money network is. Oh, and you better hope that you don’t have your card stolen. I recently had that happen, my entire wallet actually. I replaced my card over the app, but see, you have to talk to someone over the phone to change your address. Good luck getting anyone to answer. Every day for 8 days I left the phone on hold for 4 hours sometimes... never answer until the 9th day and by this time I am more than frustrated. I am struggling financially because I don’t have access to my money and I am getting boxed food from the local church at their food pantry, just to make sure my children survive. I voiced this to them on that 9th day and stressed how important this was, ya know, for me to get MY MONEY that I trusted GREEN DOT BANK with, and there’s just nothing they can do. “They’re terribly sorry but my replacement card is on the way” oh and it gets better, even though I have waited 9 days.... my address was changed so now the process starts all over. Still waiting on my card, everyone. I SURE HOPE MY KIDS SURVIVE ANOTHER 15 DAYS WITHOUT FINANCIAL SUPPORT. After I get my money, I’m taking everything out & making sure everyone knows my experience. My children are hungry, and I am disgusted.

by Csmithkpa

I have had two new cards since I saw an unauthorized Uber Pass on my account for $9.99. It have been going on for 10 months. I called them and said I didn’t need another new card I need this merchant blocked. They did not do that. Instead they sent me ANOTHER card and accepted the dispute. Now today this merchant charged me again! I called and told them that I wanted to speak to someone that could help me figure this problem out. The foreign woman just kept reading the exact same script over and over to the point where it felt like I was talking to a computer. I eventually had to hang up and see if I could speak to someone else. I got the EXACT SAME RESPONSE VERBATIM. They do not do any customer support what-so-ever. All they do is say your card has been compromised and send me a new one. That didn’t solve the issue the first 2 times around yet they thought a third time was going to solve my grievances. I kept telling them I do not want this “solution” they eventually gave me the merchant information to get in contact with them but after I hung up they blocked my account, took off my withdrawal protection and now I can’t login until I submit my aid like that’s going to solve my problems. This is the worst company I have EVER dealt with in my life. I would only recommend this company to people that I absolutely do not like but never to a friend

by Alligarcon

Please explain to me how I can have a direct drop go in say today 7/12 (being notified by text at 7 am that the $ was deposited) and go to an ATM at 5 pm to withdraw money and when I check my balance a day later it shows my ATM withdrawal before the deposit which actually makes my account negative. This makes no sense. If I were to go to an ATM and deposit hadn’t gone in yet I would not have been given the $ requested. But yet every time I get paid this is what happens. It just makes me wonder how this works exactly and think that my balance they show is not right. There’s no way I would have been given say $60 at 4 pm if my deposit hadn’t gone in yet and I didn’t have $60 in the account. I called about this and was given the run around about it. It really upsets me that they are so casual about it when this is all the money I have. How can I have -$162 or whatever but yet my deposit went in at 7 am!!!! I feel like they move transactions around the way they want them not really the way they happened. How does that work?? I don’t like this one bit and cannot hey someone who speaks clear enough English to explain my issue to and get the help I need for this. Very frustrating!!!! I think I’m being ripped off constantly by this account. No ATM would dispense money if you don’t have it in the account. Am I right???