3CX Video Conference Status

Last Updated on 2025-01-21 by 3CX Ltd.

I have a problem with 3CX Video Conference

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User reports:
No current problems

- There is no option to schedule the app to be active or inactive based on a schedule.

- The app is not as reliable as other video conferencing services like Zoom.

- The app does not allow users to create a webmeeting from the app.

- The app had trouble finding a meeting in the user's calendar.

- The sound quality was poor during the first call.

- The Bluetooth headset does not work with the app.

- The app's screen is not optimized for iPhone X.

Common 3CX Video Conference Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve 3CX Video Conference network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the 3CX Video Conference App
1. On android, goto Settings » 3CX Video Conference » click [Force Stop]

Clear 3CX Video Conference App Cache and Data:
1. On android, goto Settings » Apps » 3CX Video Conference » Storage » click [Clear Data] option. This clears both data and cache.
2. restart 3CX Video Conference.

On android, goto Settings » Apps or Manage Apps tab.
Click 3CX Video Conference » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto 3CX Video Conference » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch 3CX Video Conference