Rocketbook App app not working? crashes or has problems?

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14 User reports:
App has problems
 User reports 14

⚠️ Most reported problems ⚠️
Something else
39.1%

Crashes
34.8%

Login
13.0%

Not working
8.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Rocketbook App Problems 🔥

- App won't open

- Old scans were removed and it unlinked with my google drive

- OCR is optimized for English and doesn't transcribe well for Greek letter based formulas

- Can't search notes for formulas

📋 9 Reported Issues:

G
Greg Olson 2023-12-27

Just installed the Rocketbook app for Android and tried following the initial first scan steps. Got to where it prompts you to rename the file before proceeding to the next step but the screen is unresponsive. Killed the app and restarted and still hangs at the initial rename prompt. Can't find any technical support contact info to reach out to.

R
Richard 2023-07-20

My app will not send the e-mails. The online video showing steps to fix the issue is for iphone only and does not show how to perform the same fix for Android. Apparent it has to do with releasing the "App Cache" but clearly Android is nothing like iphone.

S
SHERRY CARASIK 2022-09-09

The app in Android will not load.

L
Lara Herndon (LHerndon@ResourceMedical.com) 2022-08-25

App crashes when I send to a destination. Email or One Drive

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A
Alam 2022-08-24

Can not sign up. getting the error ‘Failed to sign up. Could not connect to the server.’

J
Joni Willingham 2022-08-19

Can not sign up. I keep getting the error ‘Failed to sign up. Could not connect to the server.’

E
Emilie 2022-06-02

Impossible to scan a new page, app crashes right away…

M
Michael Mathews 2022-04-14

When using my Rocketbook Mini, I scan a page and then send it to a destination. I get a confirmation that it was sent but it never shows up at that destination. I've double checked and the email address of the destination is correct.

C
Cheryl Lagow 2022-03-15

App keeps crashing when I try to merge a multiple page scan and then send it to a pre-defined destination. The app simply closes as soon as I select send. I’ve checked for app updates, then deleted and reinstalled the app, and turned my phone off and back on, and I’m still having the same issue.

Showing 1-9 of 9 reported issues:

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Common Rocketbook App Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Rocketbook App iPhone Issues and Solutions

  2. Rocketbook App Android App Issues and Solutions


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E-Mail: support@getrocketbook.com

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Developer: Rocketbook




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