Contact Rocketbook App Support

by SuperAly97

This app along with the Rocketbook I currently have were really good when I first had them. I scanned the stuff I wrote and was looking forward to not having to use so much paper for my notes and being able to scan it so I can have it all together online. Now the app won’t open for me at all. I tried deleting the app and redownloading it but that just led to my old scans being removed and it unlinked with my google drive (I have no idea why or how this happened but the Rocketbook file I had in my google drive disappeared so I lost old notes). When I redownloaded it it worked for a bit and I was even able to do a new scan but the second I exited out of the app and tried to get back into it I was back at square one. Been trying to get this app open for awhile now and was hoping an app update would help things but it hasn’t. In fairness though I haven’t contacted support and that’s on me. Personally I’ve just been too busy but I’m hoping this problem gets fixed soon but for now I back to regular paper. :/

by Rose93ash

I use OCR, but would like to search my notes easier. I would like to use OCR with better functionality. The problem is I’m an engineering student, and OCR is optimized for English (I think). I understand it’s still a working process, but this company prides this notebook as being something wonderful for innovation and creativity. The sciences, like physics, help drive innovation, but when half the formula is Greek letter based OCR doesn’t transcribe well, if at all. I also can’t search my notes for formulas which is the most important thing I need. Also, please gather more writing samples of different styles, like cursive (if you haven’t). Basically, not everyone writes solely English character and in print. Plus the title naming OCR has yet to work for me: I wrote neatly, in print, and without any unrecognizable characters.

Also, as this notebook becomes more popular could a bioplastic based notebook be used? Currently, the plastic can be recycled, but that doesn’t there aren’t better alternatives. (Except pages, most but not all accept this type of plastic.)

by Atheron121

I like having the ability to reuse the pages, erase mistakes, and the potential of saving the work into a cloud storage. Execution of the app leaves something to be desired - the OCR is not robust, the pages are not scanned fully all the time, so I have to constantly check to make sure the app has, in fact, captured all of the info, and (a big one for me, but may not be for others), I use different color pens for not taking, and the app makes all of the colors SO DARK that there is no way to differentiate blues and people from black, red is barely visible. Light blue is as dark as the regular blue is supposed to be...
I like having the colors to differentiate parts of my notes to make reviewing easier, but there is no point because of the quality of scans is so poor. Why have multiple colors if they all look the same in the end?!..
Also, the options for sending are broken, as well as the setting for naming convention - no matter how many times you may change the settings, they always end up being reset next time you open the app. Frustrating!