Wetzel’s Pretzels Reviews

Wetzel’s Pretzels Reviews

Published by on 2018-09-17

🏷️ About: ​Welcome to the Wetzel’s Pretzels® Rewards Mobile App! Earn your way to free pretzels, receive special offers, send and receive e-giftcards, and pay with your mobile phone! REWARDS - Earn a FREE pretzel item after the purchase of 6 pretzel items. - Receive a FREE pretzel on your birthday.


     


Overall Customer Experience 😎


👿🤬😠 Negative experience
45.8%

🙄💅🫥 Neutral
29.1%

😎👌🔥 Positive experience
25.1%

~ from Justuseapp.com NLP analysis of 220 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

• Easy to order food

• Fire pretzel button

• Free pretzel with download



Read 22 Customer Service Reviews 👿🤬😡😠💢😤

1.9 out of 5

Highly disappointed

2022-07-31

I downloaded WetzelsPretzels cause I absolutely adore Wetzel’s and get it every time I go to the mall. With the download of WetzelsPretzels I got a free pretzel and it said it didn’t expire until March 31 of 2022 which I thought was great. I go to use it and when the lady working scans it she says it is expired, I try and scan it again and still expired even though on WetzelsPretzels it still said it was good for another 2 months. I was really looking forward to that pretzel and I’m frankly disappointed with how the whole thing turned out considering how much I love Wetzel’s.

Worse food app

2022-09-01

App never works. Had WetzelsPretzels for years and it works maybe 10% of the time I’ve actually tried to use it. Doesn’t help when the only time they have promotions you are forced to use an app that doesn’t work anyway. You won’t be getting any of my money just because of the constant inconvenience. It shouldn’t take years to fix the bugs within an app.

Facebook login not working.

2022-10-03

I can never log into my account anymore. This has been an ongoing issue and I can use any rewards. It always gives me the error saying “app not setup: WetzelsPretzels is still in development mode, and you don’t have access to it.”

App never works

2022-11-03

What’s the point in having an app if you can’t use it. Tried a hundred times within days and still same results, keeps telling me they have an error and to try later AND to contact them in which they have yet to help or resolve the issue.

Horrendous

2022-12-05

WetzelsPretzels NEVER gives me full rewards credit for purchases. I buy 5 items, it gives me 3 credits, I buy 6, it gives me 4. How hard is it to program this thing to read item purchased correctly, especially since it’s all done via mobile app now?

Can’t create an account!

2023-01-05

When I go to try to create an account, it has a pop up message that appears, but it’s literally a blank message with an “ok” button to dismiss it. What is that? I also can’t create an account online and then just log in, because that option doesn’t exist. Please fix this!

Cant earn points if you cant log in

2023-02-06

Tried signing up with both Facebook and email. Both ways do not work. Facebook errors saying the implementation with WetzelsPretzels is invalid, and through email, after entering all your information a blank pop up appears with the only option to press ok.

Wetzel pretzel app doesn’t work and employees are rude

2023-03-10

I sined up on this to get a pretzel and it wouldn’t show up even when I had proof of my email that I sined up I said may I speak to your manger and he said you can go do that some where else I hate the bad service i received today I won’t come back also they had a crappy attitude please fix your app he said right and email and they take for ever to reply.

Free pretzel(Supposedly)

2023-04-08

This is a scam to get you to download WetzelsPretzels . I was offered a free pretzel if I download WetzelsPretzels . I go to make account & then it says I need to activate the account by going to my email. An email witch I never received. I would click re-send email and then nothing would happen. In conclusion this is a scam & I still haven’t had my free pretzel. Bad app don’t download.

Customer service is useless

2023-05-10

I contacted customer service because I keep getting an error when trying to log on via Facebook. I wanted to get my free birthday pretzel that was only good for a week. Long story short they said do this and do that which I’d already done. The last email from them was on 3/12 saying we’ll forward to the appropriate dept and I’ve never heard back. I’m deleting my app and you’ve lost a customer.

Lost account at sign up

2023-06-10

I just downloaded WetzelsPretzels , created my account and received confirmation of the activation of my account. I attempted to log in and was told that my account did not exist. I reviewed the emails that were sent to my email and attempted to activate my account again. The message I received was that there was a problem with activation.
I attempted to recreate my account and was told that this email account already exists.
WetzelsPretzels can’t seem to make up it mind, my account is either there or it isn’t...

This app is awful

2023-07-12

It seemed to work at first but now never works. I can’t login from my Facebook account. It gives an error every time. When I try to login with my email it says it’s linked to a Facebook account and I need to login with Facebook and then we are back to the first problem. I’ve gotten several promotional emails from them saying I have a reward in my account but I can’t ever access it because WetzelsPretzels is so messed up.

Don’t work 😏☹️

2023-08-12

I’m sorry about this review but WetzelsPretzels is not working I love Wetzels pretzels 🥨.
Was better the reward card there was no way to miss my counts for my free pretzel.
I already sent email with this problem but still the same problem.

Cashiers need to know about the app

2023-09-13

Downloaded WetzelsPretzels put in $15 dollars. Went to the store the cashier a lovely women scanned my barcode which automatically removed money from the $15 I put in but she still asked for my credit card so I gave it to her. So I got charged twice. I’ve been asking for a refund since February and they still haven’t received it. Since this incident I haven’t shopped here.

Ugh, Still Lacks Security

2023-10-15

Password appears to still be restricted to alphanumeric only and disallows symbols, which are more secure. No ability to use Apple Pay; TouchID access already enabled but why not a more secure and proven mobile payment option? No thanks on storing a credit card for payment that’s protected only by an alphanumeric password.

No internet

2023-11-15

I’ve gone several times and app does not work. It says no internet. Yet I can open my other apps. I’m unable to get my points. I Still purchase my pretzel but would love to receive my points.

Codes

2023-12-17

Employees always have a hard time redeeming my codes. Also I didn’t use my app one day because it wasn’t working so I didn’t get credit for 4 pretzels I purchased. I tried contacting customer service through WetzelsPretzels and it kept telling me to add email to my account??? Ok that’s how I sign in every time.. with my email!!

Amazing

2024-01-17

I’ve loved to go to Wetzel’s Pretzels for years now, and now that I know that I can get rewards for it, I love going there even more. I don’t have any login problems, nor any rewards problems. Amazing app. My favorite feature is the fire pretzel button.

Awesome App!!

2024-02-18

My heart fill with joy whenever I open WetzelsPretzels, I just think of their wonderful pretzel and other delicious treats!!

Love this app

2024-03-21

WetzelsPretzels is very useful for a wetzle pretzel fan! I use this almost daily to order my pretzels, although I have gained 70 pounds since I started using WetzelsPretzels, doesn't change the fact I can order my food with ease!

Cannot Login via Facebook, cannot reset password

2024-12-17

I created an account via Facebook but once logged out WetzelsPretzels fails to log you back in. You cannot recover account information for accounts created through Facebook. Today is my birthday but I cannot redeem my birthday reward due to this bug.

Can’t add payment info

2024-12-17

I tried to add my payment info, and it worked yesterday, however when I tried to add money it says that “something went wrong.”

Today, I deleted the card and tried to add it again, and now I am unable to even add the card. I have sent two emails with no response.



Is Wetzel s Pretzels Safe? 🤗🙏


Yes. Wetzel’s Pretzels is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 220 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.9/5 . Justuseapp Safety Score for Wetzel s Pretzels Is 35.4/100.


Is Wetzel s Pretzels Legit? 💯


Yes. Wetzel’s Pretzels is legit, but not 100% legit to us. This conclusion was arrived at by running over 220 Wetzel’s Pretzels User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Wetzel s Pretzels Is 76.5/100..


Is Wetzel’s Pretzels not working? 🚨


Wetzel’s Pretzels works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Wetzel’s Pretzels? Post a Review




Features

- Earn a FREE pretzel item after the purchase of 6 pretzel items.

- Surprise bonus rewards and special offers for being awesome.

  Customer Service/Support
Developer:
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