Brivo Status

Published by Brivo Inc. on 2024-02-13

Brivo Mobile Pass introduces a new level of convenience by providing you with
the ability to access secured areas with your smartphone. Available exclusively
for the Brivo Access cloud-based access control platform.

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Common Brivo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Brivo app on iOS and Android devices. Solve all Brivo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Brivo iPhone Issues and Solutions

Brivo iOS app crashes, not working, errors
Brivo iOS app network issues
Brivo on iOS has black/white screen

Brivo Android App Issues and Solutions

Brivo has errors/crashing/not working
Brivo server network connectivity issues
Brivo has black screen

Brivo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Brivo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Brivo app crashes or not working on Iphone (iOS):

Close and restart the Brivo app on iPhone
Update Brivo app to the Latest Version for iOS
Uninstall and reinstall Brivo iPhone app
Update your iPhone to the latest iOS version

Fix Brivo on iPhone unable to connect to server/internet connection issues::

To resolve Brivo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Brivo black/white screen (blank screen) on iPhone:

Follow the Brivo iOS app troubleshooting guide Here →

Brivo Android App Issues and Solutions

Fix Brivo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Brivo app issues:

Force Stop the Brivo App
1. On android, goto "Settings" » click Brivo app. » click "Force Stop".

Update Brivo to the latest version on PlayStore

Clear Brivo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Brivo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Brivo.

Fix Brivo unable to contact server/ Brivo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Brivo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Brivo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Brivo on android.

Solve Brivo black/white screens issue on Android:

Follow the Brivo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Brivo Inc., developers of Brivo.

100% Contact Match

Developer: Brivo Systems, LLC

E-Mail: [email protected]

Website: Visit Brivo Website

58.82% Contact Match

Developer: Brivo Systems, LLC

E-Mail: [email protected]

Website: Visit Brivo Systems, LLC Website

About this app

As an enhancement to this app Access, this app Mobile Pass is a new digital credential format available to all active accounts to eliminate the need for physical keys and access cards. Easy to use and no new hardware required, this app Access administrators simply email a this app Mobile Pass to a user, allowing them to add the credential to the mobile application and unlock doors with their smartphone. this app Mobile Pass introduces a new level of convenience by providing you with the ability to access secured areas with your smartphone. Available exclusively for the this app Access cloud-based access control platform.