Brivo Mobile Pass Reviews

There’s nothing quite like getting home and standing outside of a door like some creep waiting for an app to load (5 – 30+ seconds) so you can enter the place you pay your hard-earned money to access. Occasionally, the door you want to open is doesn’t register with your request to unlock… so you have to find an alternate route to get home.



Not only does Brivo track when and where you enter, but its also a mandatory feature which forces you to take your phone with you whenever you leave the conform of your home for ANY reason! Want to go for a quick walk or check the mail? Don’t forget your phone or you’re locked out of your home! Did you just start your car but realized you need to run inside to grab something from your kitchen counter? Don’t forget your phone!



My favorite part of this ridiculous app is when youre burdened with groceries or shopping bags, and – instead of simply using a fob that’s attached to a keyring that also has your home key, you now have to fish your phone out of whatever pocket your phone is in, unlock it, open Brivo , play roulette with Brivo (again, sometimes it opens quickly, sometimes you have to wait) and then voila! The door is unlocked…. Maybe.



Maybe there’s an alternative to Brivo ? Maybe a fob that functions with the doors? .. better be ready to cough up $50 to get a fob to do exactly what this horrible system replaced.



10/10 intrusive and failing effort.

Has stopped working in past no error messages worst app ever. Have been a computer programmer for 38 years so know something about that. So if had been Sunday could not have gotten in parking garage to park my car. If had important package like Rx by mail on Sunday could not haven gotten it. Solution was worst app solution too uninstall and reinstall. Apps should not fail catastrophically requiring that. Fortunately keep my fave settings. Second doesn’t list non-faves so have to search by name. Finally right swipe doesn’t work on last item in use list so can’t mark as favorite. Yuck.🤮

My place of work uses Brivo for employee access to the building. There is a front door and a back door. I usually go in the the back, and now I am not able to access the front door at all. A colleague of mine who uses the front door most of the time says his app won’t let him in the back. This is a giant pain when I have to bring thing in the front! I have to walk around a rather large building to get in, then open the front door from the inside (once I can find something to prop open the front door because I CAN’T OPEN IT).
We have tried uninstalling/reinstalling, but it seems that I am permanently banned from using the front door ☹️

We all love the feeling of arriving Home after a long day, extended weekend, or just returning from an run in the “Spring Town Center” ! While others are traveling for miles we’re home in minutes…. All I want is to get to my spot, and drop! Got my Phone, loaded my New App…. and zapp!! I’m in , even when a visitor arrives… I hit my App and Zapp!! Thanks you’ve made my Day! DrK

I like the idea of being able to unlock doors and gates as needed. However, my concern is sitting at the gate with waiting for connection in Brivo about 5 times before turning green. Another is with cellphones we often get logged out of apps how am I supposed to get back into Brivo to get in the gate if I'm not able to add a user name or password to get back into Brivo . I travel a lot and I could only imagine coming home after a long flight and not being able to open the gate, office is closed so no way of receiving this passcode by email option to log back in. I just think there has to be a much better way to log in and out if needed without having to contact the office to email me a passcode, It's not logical.

Whoever created this new update in December should be fired. They obviously do not understand the phrase “User Friendly”! Your engineers took all user friendliness away, they removed the interface with Siri, the ability to move and create your favorites, the ability to rename anything. This is the worst, clunkiest and least user-friendly app created in the past 10 years. You should fire your engineering team and hire new or go back to the previous version. Please help us. Every single resident in our building of 400+ is complaining about this new update.

An Apple Watch app would be very helpful to not have to disconnect from CarPlay when driving up to the garage. If you download Brivo , it’s a good idea to set location to “ask each time” (in settings) so you’re not tracked. Also, click on “Ask app not to track”. I don’t like the idea of Brivo ’s ability to track my location constantly. Personally, I’d prefer the use of Apple Wallet as a contactless pass key.

I love Brivo and how I have access from my phone to open all the many doors in my apartment. The only thing I would recommend is for my apartment complex to have the name of the doors by the door so we know what to search for on Brivo because we have access to over 15+ doors ie gym #1, gym #2, se garage, w garage, south exterior door, w exterior door bldg 1, etc

I really like using this app Pass. It’s great when I don’t want to rummage through the bottom of my purse for my keys. I only wish there were an Apple Watch Compilation. This would be a great addition to Brivo for people who like to run or walk and not carry a phone or keys. Since some Apple Watches have cellular capacity, it is not always necessary to carry a phone and it would be so nice to unlock the door on my wrist!

It usually works well. It’s like having a set of keys with the extra surprise factor of, will it work today?

But then one day, you’re in front your building and open up this app, and rather than the set of doors you’ve added as favorites, you just see that you have no mobile pass. Then you talk to your admin, who says nothing seems wrong, and all they can do is reissue a pass, but no idea why the last one stopped working.

All I want is to be able to reliably get in the door. Is that too much to ask, this app?

When Brivo works, it is amazing. About 60% of the time it works but the other times it gives an error about slow connection or unable to connect. I’m glad I keep the backup key fob in the car, otherwise I would be locked out of the garage and have to wait until someone pulls up with a key fob. Please fix this.

Overall it works ok. Unlocks doors and whatnot. My issues w it are technical:
1. It crashes on open about 30% of the time
2. Selecting a door from an iPhone widget will unlock that door ONLY if Brivo isn’t already running in the background. If Brivo was previously opened and navigated away from, then pressing a door on the widget will simply bring Brivo to the foreground where you have to reselect the door.

Love it. What a pleasure it is to be able to open our doors not worry about having our key thing able to let people in as long as we know who it is and where they are. We use it from bear and far and when we’ve forgotten our fob. Great system.

I’ve been using Brivo for over 2 years. In February, I switched to a different location of my same fitness center and I’ve had nothing but trouble since. It’s useless. The fitness center employees and manager have tried to fix it for me to no avail. I don’t know how many times they have sent the link to change me to the new location, but it only worked once for about a month and now it has firmly placed me back at the old location and I don’t have credentials to get in there. I’m sick of this.

When Brivo works, it great. However, I always have issues with it at work. For the past 3 weeks it won’t open the front door to work, but it works on the secondary door 5 ft away from the front door? It also gives me problems throughout the building and doors have just disappeared from being able to use yet they were originally there?! Just seems like a lot of random issues.

Half-baked gratuitous technology with UX that ranges from mildly inconvenient to “I’m standing in the rain on a cold dark night and can’t open the door”.

If you are trying to improve on a simple key or keycard the BASIC requirement should be matching the simplicity and reliability of a key. Then you need to actually IMPROVE something. Brivo fails on both accounts. It’s sluggish, the interaction design is third rate, it just plain fails to work sometimes and requires force quitting Brivo .

I would delete Brivo in a second if the building manager hadn’t chosen to make everyone use it.

Gets job done and works flawlessly. I have two recommendation - First would be to have a better on boarding/registration method and second would be integrating NFC opening doors which could also be used potentially through the Apple Watch :)

So far Brivo has been unreliable and frankly frustrating. I arrive at the door and load Brivo and proceed to get error messages over about six attempts before MAYBE it’s successful in opening the door. After that it works. Would be nice if Brivo would load more efficiently. Not pleasant to stand in front of the door for several minutes being mad at Brivo for not working.

Brivo works reliably for common areas in our building like the elevator and the mail room, but there is only about a 20% chance that it works for our actual unit. It typically takes 4-5 tries and otherwise gives a "Failed" error message. It never works on the first try. On a few occasions, I have flat out been locked out of my unit which is incredibly frustrating. I've used other competitor app solutions in the past that worked much better than this one.

Brivo is great, works flawlessly with the several doors I open everyday at the apartment complex I live in (although distance to the sensor is an issue)
But, I do have to keep my phone at hand when I have the Apple Watch with me all the time.
Please, have an Apple Watch app (even if still tethered to the iPhone)

Their system is unreliable and the back-end systems need better engineering. They cannot seem to make their system work on the main parking gate here. Also, I’m constantly asked to “email verify” my account but every time I try, no email is ever sent.

The lack of an Apple Watch app to go with their iOS app shows a lack of real commitment to the platform. The iOS app itself is poorly designed.

This is an excellent way of allowing accurate and safety access, for the legal residents, to the Heritage Buildings at large. It would be an improvement to have this same system throughout the complex! Including the residents access into the main entrance of the Fifth Avenue towers and the Madison Avenue building location and laundry-room. As they already installed the same system, to access the building-gym, personal storage-rooms and the residence lounge-areas.

It creates a positive commonality of safety, for the legal residents who live here!!

Unbelievably- our 2 week old this app system failed and it’s been down for more than 3 weeks now. Apparently this app told our building that an “update to the system” is required to get Brivo functioning again (an “update” to a 2 week old system?!). Additionally one of the keypads backlighting has been failing since a week in.

Imagine the line of tired residents wanting to get home after traveling, a long week at work, a rough night with the baby, trying to enter their codes as the elevator is taking them to everyone else’s floor as the elevator keeps getting called and the codes keep going in wrong, since this is 2024 and they can’t keep Brivo linked to the elevators. Welcome to this app.