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by N. Braier

Half-baked gratuitous technology with UX that ranges from mildly inconvenient to “I’m standing in the rain on a cold dark night and can’t open the door”.

If you are trying to improve on a simple key or keycard the BASIC requirement should be matching the simplicity and reliability of a key. Then you need to actually IMPROVE something. This app fails on both accounts. It’s sluggish, the interaction design is third rate, it just plain fails to work sometimes and requires force quitting the app.

I would delete this app in a second if the building manager hadn’t chosen to make everyone use it.

by Em<34567

This app works reliably for common areas in our building like the elevator and the mail room, but there is only about a 20% chance that it works for our actual unit. It typically takes 4-5 tries and otherwise gives a "Failed" error message. It never works on the first try. On a few occasions, I have flat out been locked out of my unit which is incredibly frustrating. I've used other competitor app solutions in the past that worked much better than this one.

by Sara3bey

Unbelievably- our 2 week old Brivo system failed and it’s been down for more than 3 weeks now. Apparently Brivo told our building that an “update to the system” is required to get the app functioning again (an “update” to a 2 week old system?!). Additionally one of the keypads backlighting has been failing since a week in.

Imagine the line of tired residents wanting to get home after traveling, a long week at work, a rough night with the baby, trying to enter their codes as the elevator is taking them to everyone else’s floor as the elevator keeps getting called and the codes keep going in wrong, since this is 2024 and they can’t keep the app linked to the elevators. Welcome to Brivo.