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There’s nothing quite like getting home and standing outside of a door like some creep waiting for an app to load (5 – 30+ seconds) so you can enter the place you pay your hard-earned money to access. Occasionally, the door you want to open is doesn’t register with your request to unlock… so you have to find an alternate route to get home. Not only does this app track when and where you enter, but its also a mandatory feature which forces you to take your phone with you whenever you leave the conform of your home for ANY reason! Want to go for a quick walk or check the mail? Don’t forget your phone or you’re locked out of your home! Did you just start your car but realized you need to run inside to grab something from your kitchen counter? Don’t forget your phone! My favorite part of this ridiculous app is when youre burdened with groceries or shopping bags, and – instead of simply using a fob that’s attached to a keyring that also has your home key, you now have to fish your phone out of whatever pocket your phone is in, unlock it, open the app, play roulette with the app (again, sometimes it opens quickly, sometimes you have to wait) and then voila! The door is unlocked…. Maybe. Maybe there’s an alternative to the app? Maybe a fob that functions with the doors? .. better be ready to cough up $50 to get a fob to do exactly what this horrible system replaced. 10/10 intrusive and failing effort.

I like the idea of being able to unlock doors and gates as needed. However, my concern is sitting at the gate with waiting for connection in the app about 5 times before turning green. Another is with cellphones we often get logged out of apps how am I supposed to get back into the app to get in the gate if I'm not able to add a user name or password to get back into the app. I travel a lot and I could only imagine coming home after a long flight and not being able to open the gate, office is closed so no way of receiving this passcode by email option to log back in. I just think there has to be a much better way to log in and out if needed without having to contact the office to email me a passcode, It's not logical.

Whoever created this new update in December should be fired. They obviously do not understand the phrase “User Friendly”! Your engineers took all user friendliness away, they removed the interface with Siri, the ability to move and create your favorites, the ability to rename anything. This is the worst, clunkiest and least user-friendly app created in the past 10 years. You should fire your engineering team and hire new or go back to the previous version. Please help us. Every single resident in our building of 400+ is complaining about this new update.