Contact CareCredit Support

by Jubie13

I wish I could give this zero stars because I haven’t been able to use it to determine its actual rating.
I downloaded the app before the iOS update to 12, but it didn’t work. I’ve since updated my phone and all apps but if still doesn’t work. I get an error message that says “We are unable to complete your request at this time. Please try again later.” I’ve uninstalled and reinstalled the app. I’ve tried it on WiFi, cell data- nothing.
I did an online chat with customer service, they had no idea why it didn’t work.
I sent a secure message to customer service and was told I had to call in because this error message may be one of several things (huh?).
So I called. First she told me that it’s something to do with Apple’s security blocking their website through Safari. I am able to log in via Safari, but not the app. So I’m assuming she asked around and the response I received is that in spite of the fact that this app was just updated two weeks ago, they are no longer supporting the iPhone app. What?!? I’m so confused and have an app that doesn’t work. So disappointing.

by Nanrae13

This app has been great! - until the latest update. Incidentally, I have an iphone 6. The ios cannot be updated past 12.5 version. This update requires ios 13. When I open the Care Credit app to pay my bill, it displays that I must update to the latest version first. So i proceed to update. It then displays that I must have ios 13 to update and asks if I want to download the older version. I click “download”. Then it does nothing and still will not let me access the Care Credit app without updating it to the newest version first. The app is now useless. Can you fix this so an older iphone user can still use the app?

Update:
It’s been 2 months since this latest update... This app is still useless if you have an older iphone. Please fix this issue so we, with older phones, can use it again. :(

by Happy Hiram

Okay 1) when I wanted information about cars credit the phone had no operators and the website was confusing, distracting and wanted you to sign up before saying anything. At my dentist they had me sign the papers before I saw 26.6% interest rate. Went to make my payment and the website said “we can’t process you st this time.” The phone said (first thing) you can speak to an operator for $10.” After I put in my checking account info it said “you bill is proces-“ and the call dropped. It is supposed to notify me about EVERY TRANSACTION and contact. No call no text no email. Oh and when they free app got done collecting my charge card info it said, “that transaction is approved” but I wasn’t making any transaction and they don’t accept payment by credit. The day after I signed up for Care Credit my credit score went down 14 points because I was stupid enough to sign up for this rip off.