iRobot Home app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Crashes
34.2%

Something else
20.5%

Not working
18.8%

Connection
17.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of iRobot Home Problems 😠👌🔥

• Sharing maps between the vacuum and the Braava M6 is not possible

• Save takes 45 seconds to a minute and often times out without saving

• Robot is unable to clean a specific room let alone the entire house

• Map is updated to not represent the house after the first vacuuming event

• Robot goes to the wrong side of the house when sent to a specific room

  24 Reported Issues: 😵🆘🛟🚨📢

Henk
2024-12-06

Latest app still crashing all the time (7.15.4) or gives errors and have to restart app.

Stephen Dietrich
2024-06-20

iRobot app crashes EVERY TIME I look at Map view. It happens after about 5 seconds of viewing it. Unable to adjust nor fix Room Dividers, Room Names, etc. Apparently, this issue has existed for a long time. When will an update be done to fix this problem?? PLEASE fix it, so it stops crashing/restarting/crashing/restarting/crashing.................(and so on). -SD-

Jake Vos
2024-02-02

iRobot is going around in small circles? Wheels are running free so the problem is not in the wheel.

Ashish Patel
2023-03-22

Hi, irobot app keeps on crashing today. Looked for any updates, didn't find any. Cleared cache. Installed on my tablet also, but it still keeps on crashing in few seconds

Asad Mahmood
2022-12-06

When I use the map functions the app crashes all the time. - cleared phone memory from app running in back ground - Iphone software update - Rebooted phone - Removed app and downloaded again - Still problem not solved Need help

Michael A Wilson
2022-11-01

I'm having issues with my iRobot i8+ not updating the history after completing a scheduled job. We are also observing some weird behavior from our robot. It is getting lost, and unable to return to the home base even when it is in the same room with the base. Or it will be on the base charging and for no apparent reason it will back straight away from the base as far as it can get and then get aggressive when it backs into a wall and can't keep going.

JASON
2022-10-14

I was moving a room divider and the app suddenly crashed. Now when I try to load the map, the app just crashes. I have done the following: 1. Rebooted the app. 2. Restarted my phone. 3. Deleted the app and then re-installed the app. Non of the above have solved the problem. Please advise.

JR Rhymes
2022-09-25

I was moving a room divider and the app suddenly crashed. Now when I try to load the map, the app just crashes. I have done the following: 1. Rebooted the app. 2. Restarted my phone. 3. Deleted the app and then re-installed the app. None of the above have solved the problem. Please advise.

Andrew Bodnar
2022-09-24

I was moving a room divider and the app suddenly crashed. Now when I try to load the map, the app just crashes. I have done the following: 1. Rebooted the app. 2. Restarted my phone. 3. Deleted the app and then re-installed the app. None of the above have solved the problem. Please advise.

Jonathan Allred
2022-09-22

I was moving a room divider and the app suddenly crashed. Now when I try to load the map, the app just crashes. I have done the following: 1. Rebooted the app. 2. Restarted my phone. 3. Deleted the app and then re-installed the app. Non of the above have solved the problem. Please advise.

Greg
2022-09-18

App has stopped capturing history and maps. I ran Roomba yesterday, and have nothing showing I did so.

Elizabeth Crowe
2022-09-17

I just got a Roomba the day before yesterday. While I was customizing my floor map yesterday, the app crashed. When I try to open Maps, the app crashes every time. I am using i phone 12, iOS 16.0. Rebooting the phone did not help. I don't want to reinstall the app because I don't want to lose the map Roomba took about 12 hours to make. I'm hoping there is a good fix without having to start all over again.

Lana
2022-09-13

When I tried to update floor map, the app unexpectedly crashed. It crashes since then. I cannot open Maps, also I cannot access cleaning history. I am using Iphone 6s, iOS 15.6.1. Rebooting phone, deleting and reinstalling App and remapping floor did not help. Is there a fix for this issue?

Mary Smiledge
2022-09-09

My app crashed and is not connecting to my vacuum, what do I do?

Byron Burrell
2022-09-08

I was editing my map for the Braava Jet M6 and it crashed. Ever since that moment the app wont let me see the map or it crashes. I have the S9 and can still access its map, and I can access cleaning reports for both. I just can’t access the map for the M6 to make changes.

Eric
2022-09-05

I was customizing my map and the application suddenly crashed. Now it crashes as soon as I try to open that map! I tried running a mapping run, and deleting the app and reinstalling but it still crashes. What do I do?

Sylvia
2022-09-02

While updating maps, app crashed. Now it crashes anytime I try and view any map or see the map of my cleaning history

Jason
2022-09-02

While updating maps, app crashed. Now it crashes anytime I try and view any map.

Don Pettinger
2022-08-23

I was customizing my map and the application suddenly crashed. Now it crashes as soon as I try to open that map! Customer service worthless. I see others having the same issue. Time for Roomba to address this.

Jessica G
2022-08-22

app will not connect to iRobot. Have followed all suggestions now waiting over a week for the "escalation" department to reach out to me as there is no fix. Now customer care is saying its my phone not the app! FML

Krista Johnson
2022-07-17

I was moving a room divider and I couldn’t save the change. I can remove dividers. Now I can’t add any dividers.

Peter Dennis Pautz
2022-07-13

Previously, the app crashed whenever I tried to name rooms or set up room divides. Updating the app led to not being able to access the map at all for the crashes.

David McComb
2022-06-25

i Robot Home freezes, has to be shut down. In past few months has eventually worked after doing this many times. I have the latest version, reinstalled from App store and same issues.

Roger Goudarzi
2022-05-24

I was customizing my map and the application suddenly crashed. Now it crashes as soon as I try to open that map!

Showing 1-24 of 24

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About this app

Get personalized cleaning recommendations based on what’s happening in your home, and even tell your robots to clean while you’re away with smart home integration.  Use Automations to connect to your smart devices and personalize your cleaning experience by scheduling your robot to clean when you leave the house.  Customizable maps of your home enable your robots to go to the mess, cleaning by room, object, or area while staying away from Keep Out Zones*.  All connected robots are compatible with select voice assistants so you can clean with your voice*. *Alexa and all related logos are trademarks of Amazon. com or its affiliates.  With it, enhanced maps, the ability to clean specific objects, custom routines, seasonal suggestions, and intuitive smart home integrations*.  Every aspect of the iRobot Home App has been redesigned to give you ultimate control over your clean.  Unlock a cleaning experience designed around you.  Create cleaning schedules, save favorites, and adjust them on the fly.  Turn cleaning from something you do to something that happens around your life.  Keep doing what you’re doing!  The new iRobot Home App is here.  Your robot will stay up to date with automatic software updates. • Wi-Fi® connected Roomba® 900, 600, 800 and e Series vacuuming robot models only support Wi-Fi® networks with 2. • Roomba® i Series robots support both Wi-Fi® networks with 2.