Contact iRobot Home Support

by Stepheng67

I have had the the Roomba s9+ and the Braava M6 for about a month now. After a month and several attempts, I think I finally got eack of them to map about 90% of the house. So far the units do not share the same map that I can figure out. Sharing maps would be helpful as the vacuum covers the house way faster and easier than the Braava M6.

When editing the map the app attempts to save after every divider edit. Each save takes 45 seconds to a minute and often times out without saving. Adding exclusion zones is nearly impossible as the system times out after each attempt to save the zone. Much improvement is needed.

On the devices themselves. I like that the s9 empties itself. The negative is that it cannot seem to crawl onto area rugs or mats to clean them-instead it just pushes them and many times just gets stuck. I used to have a Neato Botvac. It had no trouble climbing onto area rugs, bath mats or kitchen mats, but it did not empty itself. All in all I think the Neato cleaned better, but often needed it’s filter cleaned and dumped—thus the reason we changed to Roomba. Still not sure if it was the right choice. On the Braava M6-when you get it to wet mop it does a good job. It has a hard time climbing off of its base to get started. The wheels just spin on the plastic sometimes and I have to help it off to start.

by Gtsoccercpa

We have had an Series S9 Robot for about a month and it has not completed a room let along an entire floor my house. We have gone through 4 factor resets and replaced the robot each with the same results. The robot is unable to clean a specific room let alone the entire house. We have completed a mapping run that takes 10+ hours and got a good map 3 of the 4 times. After the first vacuming event the map is updated to not reprsent our house. The robot goes to the wrong side of the house when sent to a specific room. Can’t find its way back to the base station and regularly dies vacuming the wrong area of the house. It also has spend 10 hours vacumming one room with completing. (It cover the room in a hour and then spend the rest of the time spinning in circles and banging into the same walls over and over again). The next run it goes lost and has naviation errors. I have spent more time with support than I can count. At this point they should be paying me to perform testing for them. Do not buy an S series robot. I keep hoping they will figure out a way to fix it or update the software, but support has had zero success. Currently waiting for a supervisor to follow up before I request a refund and return the unit. Hopefully somone beside tier one support wil read this note and follow up.

by Stalegamertag

Okay. So I got a new roomba 800 yesterday because I’m lazy and I hate vacuuming. And the box said that it could connect to an app on WiFi? So I’m like “yes. The epitome of laziness. I don’t have to bend down to press the clean button. I just have to click a button on my phone” so I downloaded the app. And started it up. It’s like “okay. Find a place for roomba with a strong WiFi connection and a clean area” so I did just that. Then it asked me to name my roomba. I named it stabby. And then it asked me to press the home and the button with a plus sign with a circle on it at the same time for two seconds and I’ll hear a noise. I pressed the buttons. No noise but it did turn on so I continued forward. It told me to look for a roomba/iRobot thing in the WiFi settings on my phone. So I did. But nothing showed up. So I tried pressing the buttons again for two seconds. Nothing. I tried for ten minutes. Still nothing. I moved right next to the router. And tried for another 20. Nothing. So I said “you know what. It’s midnight. I’m tired. Let’s do this in the morning.” So I did. When I pulled up the app, it told me that the app was down and to try again later. I did. And I didn’t get any farther than I did yesterday. So I put my roomba on a test run. Lil stabby works like a charm. This app is a dud. Save yourself a few wasted hours and don’t download it.