YI Home Status
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Problems reported in the last 24 hours
Summary of YI Home Problems 🔥
- Non-tech savvy people may have issues knowing how to get started
- New update to the App is super frustrating
- Can't watch what is happening besides a 10 second clip
- Software has changed from allowing users to view a live feed plus 6 second snippets of recorded past feeds for 7 days to just viewing the live feed
- Disabled the use of using the sd card to play back the 6 second snippet videos when motion is detected
- Poor customer service
📋 51 Reported Issues:
this guy is a mafia thief of the NOVUS ORDO, he should be hung from an oak tree with a rope
Black screen yi sucks
They simply can't fix it. Frustrating, ridiculous and problem persists even after latest updates. Never again
In the last couple of months, my Yi app opens to a blank teal screen. I have to reboot my iPhone 14 Pro in order to get it to work. It will work for a couple of days, and then go blank again. Seems the last iPhone update is causing issues with the app.
Home and it does not respond when I open the app it doesn’t respond to anything that I touch live from my account to the display. It won’t show my account, camera nothing.
The Yi app keeps freezing or not opening and I have shut down my iPhone, restarted it, deleted the Yi app and re- installed it numerous times for it to only stop working within the day again. Please help.
I use an iPhone 14. Every couple of days the app freezes at startup and I have to reinstall the app. Please let me know if there is a fix available.
App freezes
We are away on holidays and when I click on the app the Yi screen is frozen. You can’t even scroll to the different cameras. It’s just frozen on the last time I looked at it. This happened after my iPhone was updated. Help!!!!
Ever since they starting putting their ads on the home page it keeps locking up when you launch on iPhone. I can see my camera but when I try to open it or pick a command nothing happens - it’s locked up.
Ever since I updated to the iPhone 14 y home app keeps locking up when I first login I’ve had to uninstall and reinstall five times already please fix this crap
if you have a black screen, you need to uninstall and reinstall app. on your phone, at least this just helped me. No black screen and i plugged back in my cameras.
App will not open on iPhone 13
Good morning. When I updated Yi Home to version 6.1.1 on a iPhone 14 Pro Max IOS 16.5.1 the app is showing a black screen and nothing else when i try to open the app
My camera screen is black. How to fix it without loosing data
My iPhone app is showing a black screen and nothing else when i try to open the app
Yl home camera screen is black can see cameras
My Yl Home Screen is black
My Yi Home app will not load. All I get is a black screen.
The app is not loading. I can see the starting page endlessly.
Same issue, app updated iOS 12.5.7 iPad mini A1489. App launches to black screen
Launch app and does not launch just opens a black screen.
Launch app and it is just a total black screen
My application is not working
Hi. I have a problem with my yi home app. The app not working/loading. Please help how to fix it. I have 6 cameras but i cannot view
App is not starting up
Hi I have this problem for two consecutive months. The app does not open I have 6 yi cameras snd it us like having nothing. Please is there sny other app that can solve the problem. Thanks
App won’t open or load.it stays on the green screen never going into the app
I am unable to control the motion on my cameras with the yi home Pc app. I can control them with the apple phone app. I tried to re install the app on my Pc, but I get a code error
Home dome camera was uninstalled from my phone app or deleted. I checked it after returning home and when I opened the app, it had reverted back to Home Screen and no camera was installed or saved. U had to reinstall the whole thing. Does anyone know why this happened? Seems odd as the only way to delete or reset is by physically resetting the camera and I was out when it happened
Had the same problem with the green screen. It seems Yi home app is outdated, Just install kami home app, and access with same user and pass. All settings and cameras remain in Kami home app. Im using it with iOS btw
Green screen of death. App won't open. Now I have 4 non-working Yi cameras. POS!!!
App works on one phone, but on other phone it just gets a green screen and will not open
App won’t open or load. Permanent green screen.
The app just stopped working. It stays on the green screen never going into the app
My YI camera detects persons/people movement but does not show objects moving like cars.
Just connected my new Dome Guard. The app does not show motion control. My 1080 cam works fine
piece of trash YI camera crashes when I try to open camera or view a saved file on sd card. fix it or its off to Amazon for multiple 1-star reviews and a new brand if camera!!
App crashes every time I try to open it.
My Yi camera app is not opening up I've emailed a few times already I need to speak to a customer service tech
The app is no longer sending or documents movement alerts for a couple of days. New update?? Please fix
My 4 cameras stopped working on iPhone then on iPad now reinstalled app changed password and reset all cameras they connect but the last stage when you name them it comes up with unable to see device details !!! Cameras not showing on my account Please help - I have 4 cameras not working now
When I tap to open my app it, a white screen pops up saying no internet connection. (There seems to be a problem we can not connect to servers.) With a Green button that says (Retry Connection) I tap it and nothing.
iPhone. After update, the app crashes every time I try and open it
App crashes after updating.
App crashes on opening
App suggested an update and now crashes every time I try and open it
Suggested update. Now crashes on opening.
App suggested an update upon opening. After update it now keeps crashing when trying to open the app?
Yi home app android. Can see live feeds on both cameras, choose sound etc works except, control to move camera doesnt work.
My YI mobile app no longer allows me to log in and connect to my camera. I've uninstalled and reinstalled it three times now. What's happened?
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Common YI Home Problems & Solutions. Troubleshooting Guide
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Contact Support
Verified email ✔✔
E-Mail: support@yitechnology.com
Website: 🌍 Visit Yi Home Website
Privacy Policy: https://kamihome.prod.kamicloud.net/app-privacy
Developer: Kami HK
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