YI Home app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Not working
29.1%

Login
26.4%

Connection
17.6%

Something else
16.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of YI Home Problems 😠👌🔥

- Non-tech savvy people may have issues knowing how to get started

- New update to the App is super frustrating

- Can't watch what is happening besides a 10 second clip

- Software has changed from allowing users to view a live feed plus 6 second snippets of recorded past feeds for 7 days to just viewing the live feed

- Disabled the use of using the sd card to play back the 6 second snippet videos when motion is detected

- Poor customer service

  51 Reported Issues: 😵🆘🛟🚨📢

Daniel Of God
2024-12-12

this guy is a mafia thief of the NOVUS ORDO, he should be hung from an oak tree with a rope

S A
2023-10-05

Black screen yi sucks

Jimmy
2023-07-20

They simply can't fix it. Frustrating, ridiculous and problem persists even after latest updates. Never again

Kacey
2023-07-20

In the last couple of months, my Yi app opens to a blank teal screen. I have to reboot my iPhone 14 Pro in order to get it to work. It will work for a couple of days, and then go blank again. Seems the last iPhone update is causing issues with the app.

Karla P Taylor
2023-07-17

Home and it does not respond when I open the app it doesn’t respond to anything that I touch live from my account to the display. It won’t show my account, camera nothing.

Lisa
2023-07-16

The Yi app keeps freezing or not opening and I have shut down my iPhone, restarted it, deleted the Yi app and re- installed it numerous times for it to only stop working within the day again. Please help.

Tom
2023-07-15

I use an iPhone 14. Every couple of days the app freezes at startup and I have to reinstall the app. Please let me know if there is a fix available.

Nick Garber
2023-07-13

App freezes

Susan Gadban
2023-07-09

We are away on holidays and when I click on the app the Yi screen is frozen. You can’t even scroll to the different cameras. It’s just frozen on the last time I looked at it. This happened after my iPhone was updated. Help!!!!

Dave
2023-07-05

Ever since they starting putting their ads on the home page it keeps locking up when you launch on iPhone. I can see my camera but when I try to open it or pick a command nothing happens - it’s locked up.

Steve
2023-07-03

Ever since I updated to the iPhone 14 y home app keeps locking up when I first login I’ve had to uninstall and reinstall five times already please fix this crap

Diana Jackson
2023-07-01

if you have a black screen, you need to uninstall and reinstall app. on your phone, at least this just helped me. No black screen and i plugged back in my cameras.

Eddie Cook
2023-07-01

App will not open on iPhone 13

Ricardo Marrero
2023-06-28

Good morning. When I updated Yi Home to version 6.1.1 on a iPhone 14 Pro Max IOS 16.5.1 the app is showing a black screen and nothing else when i try to open the app

Myrna
2023-06-27

My camera screen is black. How to fix it without loosing data

Patrick
2023-06-25

My iPhone app is showing a black screen and nothing else when i try to open the app

Levease Townsend
2023-06-25

Yl home camera screen is black can see cameras

Levease Townsend
2023-06-25

My Yl Home Screen is black

Anthony Nicoletti
2023-06-25

My Yi Home app will not load. All I get is a black screen.

Ola
2023-06-24

The app is not loading. I can see the starting page endlessly.

SP
2023-06-22

Same issue, app updated iOS 12.5.7 iPad mini A1489. App launches to black screen

Joe Black
2023-06-22

Launch app and does not launch just opens a black screen.

John H
2023-06-20

Launch app and it is just a total black screen

Alla Gnip
2023-06-20

My application is not working

Ruel Flores
2023-06-19

Hi. I have a problem with my yi home app. The app not working/loading. Please help how to fix it. I have 6 cameras but i cannot view

Frank Booij
2023-06-18

App is not starting up

Margarita
2023-06-12

Hi I have this problem for two consecutive months. The app does not open I have 6 yi cameras snd it us like having nothing. Please is there sny other app that can solve the problem. Thanks

Roby
2023-06-05

App won’t open or load.it stays on the green screen never going into the app

Robert T Kelley
2023-05-27

I am unable to control the motion on my cameras with the yi home Pc app. I can control them with the apple phone app. I tried to re install the app on my Pc, but I get a code error

Eliza
2023-05-16

Home dome camera was uninstalled from my phone app or deleted. I checked it after returning home and when I opened the app, it had reverted back to Home Screen and no camera was installed or saved. U had to reinstall the whole thing. Does anyone know why this happened? Seems odd as the only way to delete or reset is by physically resetting the camera and I was out when it happened

Showing 1-30 of 51

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Developer: Kami HK


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Developer: Kami HK

E-Mail: [email protected]

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Developer: Beijing Xiaomi Mobile Software Co.,Ltd

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About this app

The YI Home app is the intuitive and easy-to-use app for all your YI Home Cameras.  Follow the simple onscreen instructions to add your YI Home camera then easily access 24/7 live view of your home, from anywhere. 
-Payment: The user confirms the purchase and pays it with their iTunes account.