Confluence Cloud app not working? crashes or has problems?

Confluence Cloud Status

Last Updated on 2024-11-19 by Atlassian

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Summary of Confluence Cloud Problems 😠👌🔥

- True editing capabilities are nonexistent, making it difficult to be as productive as on a desktop.

- Certain work automatically routes to the web version, which renders even worse than the mobile app.

- The app does not allow for inserting links to web pages or other Confluence documents, which is a key feature of wikis.

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Common Confluence Cloud Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Confluence Cloud app on iOS and Android devices. Solve all Confluence Cloud app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Confluence Cloud iPhone Issues and Solutions

Confluence Cloud iOS app crashes, not working, errors
Confluence Cloud iOS app network issues
Confluence Cloud on iOS has black/white screen

Confluence Cloud Android App Issues and Solutions

Confluence Cloud has errors/crashing/not working
Confluence Cloud server network connectivity issues
Confluence Cloud has black screen

Confluence Cloud iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Confluence Cloud app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Confluence Cloud app crashes or not working on Iphone (iOS):

Close and restart the Confluence Cloud app on iPhone
Update Confluence Cloud app to the Latest Version for iOS
Uninstall and reinstall Confluence Cloud iPhone app
Update your iPhone to the latest iOS version

Fix Confluence Cloud on iPhone unable to connect to server/internet connection issues::

To resolve Confluence Cloud network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Confluence Cloud black/white screen (blank screen) on iPhone:

Follow the Confluence Cloud iOS app troubleshooting guide Here →

Confluence Cloud Android App Issues and Solutions

Fix Confluence Cloud not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Confluence Cloud app issues:

Force Stop the Confluence Cloud App
1. On android, goto "Settings" » click Confluence Cloud app. » click "Force Stop".

Update Confluence Cloud to the latest version on PlayStore

Clear Confluence Cloud App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Confluence Cloud app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Confluence Cloud.

Fix Confluence Cloud unable to contact server/ Confluence Cloud internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Confluence Cloud » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Confluence Cloud » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Confluence Cloud on android.

Solve Confluence Cloud black/white screens issue on Android:

Follow the Confluence Cloud android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Atlassian, developers of Confluence Cloud.

Verified email ✔✔

E-Mail: confluence-mobile@atlassian.com

Website: 🌍 Visit Confluence Cloud Website

Privacy Policy: https://www.atlassian.com/legal/privacy-policy

Developer: Atlassian

About this app

The Confluence Cloud app makes it easy for you to jot down ideas as they come to you, create and edit pages, and collaborate with your team from virtually anywhere. Feedback? If you can’t log in, confirm with your Confluence admin that you’re working on a cloud instance. Please note, there are two different apps: Confluence Cloud and Confluence Server. Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Shake your device with ConfluenceCloud open to message the product team. This version is for cloud instances. We want to hear from you! If your instance is self-hosted (server), choose the Confluence Server app.