Harmony Status

Last Updated on 2024-06-13 by Check Point Software Technologies Ltd.

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Common Harmony Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Harmony app on iOS and Android devices. Solve all Harmony app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Harmony iPhone Issues and Solutions

Harmony iOS app crashes, not working, errors
Harmony iOS app network issues
Harmony on iOS has black/white screen

Harmony Android App Issues and Solutions

Harmony has errors/crashing/not working
Harmony server network connectivity issues
Harmony has black screen

Harmony iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Harmony app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Harmony app crashes or not working on Iphone (iOS):

Close and restart the Harmony app on iPhone
Update Harmony app to the Latest Version for iOS
Uninstall and reinstall Harmony iPhone app
Update your iPhone to the latest iOS version

Fix Harmony on iPhone unable to connect to server/internet connection issues::

To resolve Harmony network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Harmony black/white screen (blank screen) on iPhone:

Follow the Harmony iOS app troubleshooting guide Here →

Harmony Android App Issues and Solutions

Fix Harmony not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Harmony app issues:

Force Stop the Harmony App
1. On android, goto "Settings" » click Harmony app. » click "Force Stop".

Update Harmony to the latest version on PlayStore

Clear Harmony App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Harmony app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Harmony.

Fix Harmony unable to contact server/ Harmony internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Harmony » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Harmony » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Harmony on android.

Solve Harmony black/white screens issue on Android:

Follow the Harmony android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Check Point Software Technologies Ltd., developers of Harmony.

About this app

this app Mobile Protect helps organisations enforce policies and compliance for employees using their own (BYOD) or corporate smartphones and tablets to access enterprise email and applications. Securely access all your corporate resources from your iPhone and iPad through a Virtual Private Network (VPN) tunnel. Harmony is only for business users enrolled with Check Point this app Mobile for Enterprises. Check Point Software Technologies is committed to keeping user privacy. We don’t collect or share any personal information.