delete AW Touchpoint

How to Delete AW Touchpoint

Published by American Well on 2023-07-20

We have made it super easy to delete AW Touchpoint account and/or app.

Guide to Delete AW Touchpoint

Things to note before removing AW Touchpoint:

  1. The developer of AW Touchpoint is American Well and all inquiries must go to them.
  2. Under the GDPR, Residents of the European Union and United Kingdom have a "right to erasure" and can request any developer like American Well holding their data to delete it. The law mandates that American Well must comply within a month.
  3. American residents (California only - you can claim to reside here) are empowered by the CCPA to request that American Well delete any data it has on you or risk incurring a fine (upto 7.5k usd).
  4. If you have an active subscription, it is recommended you unsubscribe before deleting your account or the app.


How to delete AW Touchpoint account:

Generally, here are your options if you need your account deleted:

Option 1: Reach out to AW Touchpoint via Justuseapp. Get all Contact details →

Option 2: Visit the AW Touchpoint website directly Here →

Option 3:   Contact AW Touchpoint Support/ Customer Service:

  1. 100% Contact Match

How to Delete AW Touchpoint from your iPhone or Android.

Delete AW Touchpoint from iPhone.

To delete AW Touchpoint from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold AW Touchpoint until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the AW Touchpoint app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete AW Touchpoint from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose AW Touchpoint, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

Have a Problem with AW Touchpoint? Report Issue

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What is AW Touchpoint?

Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device. For Patients: No more driving to the doctor or sitting in waiting rooms. With Amwell Touchpoint, you can connect with your medical providers to help you feel better faster. Your provider will send a request to connect with you for a video consultation. You simply tap your invitation link to go straight into your video call with the Touchpoint app. No login is required for users accessing this video call functionality. For Providers: For providers with a health system login, Amwell Touchpoint app provides the ability to: • Launch secure, HIPAA-compliant video consultations using Amwell Connect • Receive automated notifications when new cases are assigned • Review case details and the patient’s medical history The Amwell Touchpoint mobile app is a component of our comprehensive telehealth suite that enables: • Video calling, including both simple SMS/email guest i...

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