How to Cancel Tuya Smart

How to Cancel Tuya Smart

Written by on 2022-04-15

We have made it super easy to cancel Tuya Smart subscription
at the root to avoid any and all mediums "Tuya Inc." (the developer) uses to bill you.
Now let us get into the crux of this guide.


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Complete Guide to Cancel and Delete Tuya Smart

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Tuya Smart subscription at the root to avoid any and all mediums "Tuya Inc." (the developer) uses to bill you. Now let us get into the crux of this guide.



   

How to Cancel Tuya Smart Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Tuya Smart (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Tuya Smart, then it's definitely canceled already. It won't be renewed anymore).




How to Cancel Tuya Smart Subscription on your Android device

To cancel Tuya Smart subscription on Android, you need to realize that deleting the Tuya Smart app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Tuya Smart subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Tuya Smart subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.



How do I remove my Card from Tuya Smart?

Removing card details from Tuya Smart if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Tuya Smart from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Tuya Smart or any other website using your Justuseapp card.
  5. Cancel the Tuya Smart subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact Tuya Smart directly. Get their Contact info →



How to Cancel Tuya Smart Subscription on a Mac computer.

To cancel Tuya Smart subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Tuya Smart app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel Tuya Smart Subscription on Paypal.

To cancel your Tuya Smart subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Tuya Smart" or "Tuya Inc." to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Tuya Smart.
  6. Then click "Done" on the verification page to complete the unsubscription.




What to do if you subscribed directly on Tuya Smart's website?

Here's how to cancel your Tuya Smart subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Tuya Smart's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Tuya Smart's contact details here

  2. If the company has an app they developed in the Appstore, you can try contacting Tuya Inc. (the app developer) for help through the details of the app.

How to delete Tuya Smart account

You might have created an account on Tuya Smart during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.


Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Tuya Smart via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.




Bonus: How to Delete Tuya Smart from your iPhone or Android.


Delete Tuya Smart from iPhone.

To delete Tuya Smart from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Tuya Smart until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Tuya Smart app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete Tuya Smart from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Tuya Smart, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.



How easy is it to cancel/delete Tuya Smart?

Our crowdsourced data from Tuya Smart and Justuseapp users, shows that it is Very Easy to cancel a Tuya Smart subscription.

If you haven't rated Tuya Smart cancellation policy yet, Rate it here →.



What is Tuya Smart?

Tuya Smart. Smart life, smart living • Remotely control home appliances from anywhere • Add and control multiple devices at once with one App • Voice control via Amazon Echo and Google Home • Interworking of multiple smart devices. Devices automatically start/stop working based on temperature, location and time. • Easily share devices among family members • Receive real-time alerts to ensure safety • Easily and quickly connect Tuya Smart App to devices TuyaSmart has integrated with HealthKit. It allows you to seamlessly connect your health records using the body fat scale to Apple Health, where BMI, weight, height, fat percentage, and more can be found in Apple Health's body measurements, giving you a clear and comprehensive picture of your health. You'll need to enable health privacy permissions for TuyaSmart. During the use process, how to ask questions and comments can be feedback to us in the "FAQ & Feedback" in the app.You can also contact us in the following ways: Official email: [email protected]



Stop ridiculous app charges!


Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.





Reported Issues: 7 Comments

By Jeffrey Van Sant
Apr 27 2022

I've never used your service, yet have made multiple payments! Stop taking money out of my account. Cancel, delete, whatever you have to do.



By Diab Chehade Diab
Oct 04 2021

Quiero anular pago que solo era para 1 Mes .
Anular suscripción .



By Robert Marsden
Sep 09 2021

I want this monthly payment to stop and the subscription canceled



By Veronica Charo
Jul 26 2021

Stop charging me for the cloud. Ty



By Dipheko Motube
Jun 09 2021

Hello Tuya.
The email i use for Tuya app, has been deleted, now i can't log in , or delete the app.. i need help



By Desiray S Gelinas
Jun 03 2021

I'm getting charged when I don't order anything on this account



By Petra Kluijtmans
May 12 2021

Hi,
We pay every month for cloud storage for our Smart camera. But we dont use the camera any longer. Please stop the payments of out credit card.
Send me an confirmation of the cancelling.
Petra Kluijtmans
Holland .





Have a Problem with Tuya Smart? Report Issue

Leave a comment:



Why should I report an Issue with Tuya Smart?

  1. Pulling issues faced by users like you is a good way to draw attention of Tuya Smart to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Tuya Smart customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Tuya Smart.


User reviews of Tuya Smart


  • By reVOLTe Lighting
    5

    Smart Socket

    This device works great However, I can see how some consumers could get really confused when setting the time for astrological timing. I would give it 5 stars if you fix the recommended issues below. The scenes do not work at all. It would be nice in the timer section to give your first option a sunset/sunset adjustment feature then a specific time. Then for the other two in the middle allow a set time with the very last timing adjustment to allow for sunrise/sunrise adjustment or a specific time. Scene would be great if you are grouping devices together to create a scene between multiple devices. To confusing to have a scene adjustment and then a separate feature of just time adjustment. The other thing is make it understand its geographical area and whether you use military time or standard 1-12 as well as Celsius vs Fahrenheit. Other than that the app is super fast and responsive and works great with Alexa. Please make the fix for I sell these devices and do not want anymore calls or returns because of goofy programming.



  • By Upback
    5

    Update killed timer function

    This last update by the company actually made the device useless to me, you can still turn it on and off with the app but the timer function to turn on and off, that was working great until the update, does not work anymore. I even removed my device and set it up as new again and it still doesn’t work. Why would a update ruin a good device? Maybe so you have to purchase another one. Sorry never will I buy a product from you again. If it is ever fixed I will do a follow up review.



  • By Zzznorch
    5

    So Far So Good

    I switched to TuyaSmart from JinVoo Smart as the latter was having done device detection issues. Plus with thought of trying other devices, TuyaSmart supports a wider range of devices. Update: I have been trying to get scenes to work with Alexa. First mistake was deleting the built in "Good night" scene. It is gone and I cannot get it and the moon icon back. I create a new "Good night" scene but it is a generic icon. Secondly, I cannot get scenes to run with Alexa. Any scene I create Alexa says the function is not supported when try to activate it or turn it on. Scenes run fine from the Tuya app but cannot be voice controlled.



  • By nrsngstudnt
    4

    Almost Five Stars 🌟🌟🌟🌟

    Almost Five Stars 🌟🌟🌟🌟 This device and app was very easy to set up and works great, and I only have a few recommendations for improvement to make this a five star 🌟 🌟🌟🌟🌟 winner. It is fast and works great with Echo / Alexa. On a few occasions Alexa would inform me of trouble connecting to the device and we weren’t able to connect via the app either. There was an error message stating the device was offline. I contacted customer service quick and easily via the app and they responded fairly quickly within 3 hours on instructions on how to restore the device connection by pressing the button on the device for 6-8 seconds. While this worked in a snap, my concern is what if we were away and wanted to turn the lights on remotely via one of the wonderful features in the app? There’s no way I could have reestablished the connection remotely. Thank goodness this problem has not occurred to often and did not appear to occur when we were away and wanted to turn the lights on and off at random times to ward off any potential burglars. Being able to reset the device remotely would be ideal. Other recommendations I have is to allow landscape mode in the iPad version of the app and to allow options for temperature readings in both Celsius and Fahrenheit. Also would like to be able to control via Apple Watch ⌚️. But works great otherwise.



  • By Guoji Shangren
    4

    Handy App to Make Your Home Smarter - Integrates with Alexa

    Bought some of the Tuya WiFi wall outlet switch modulesThey were simple to set up as long as you followed the instructions on the paper insert. The app also tells you what to do. Make sure you have a clear view of the LED. Even when you unplug the module, it still retains it’s name, the one you choose when setting up the module. Use the app. Pretty straightforward. It’s also easy to integrate with Alexa. The Alexa app has the ability to pull in different manufacturers of smart home hardware, by giving each its own name. I recommend keeping the same name on the Tuya app. Amaze your friends by what happens when you say, Alexa, turn on front fountain!” One last thing: I discovered the app let’s you set timers. Choosing start, stop times and repeating days. It’s easy to set it, vastly superior to a electromechanical timer I owned in the past. Have fun with the app, making your home smarter!




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