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⚠️ Most reported problems ⚠️

Connection
37.5%

Something else
22.5%

Login
20.0%

Not working
17.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of kumo cloud Problems 😠👌🔥

• Buggy and inconsistent.

• Outdated.

• Functionality to have a truly smart hvac heat pump system is there, but the software developers haven’t spent the time to make it an easy or initiative experience.

• System goes into Defrost Mode when it gets really cold and that stops the flow of warm air coming in.

  9 Reported Issues: 😵🆘🛟🚨📢

Beverly Boyle
2023-08-28

I get to the welcome screen, put in my name and phone # and it keeps spinning when I tap continue

VF
2023-04-16

I have 9 units. Kumo app on my iPhone 13 pro shows various connectivity status and drop offs and keeps changing.. sometimes by the minute. I check my network and can see that the signal strengths to each unit varies between 'can't find, poor, good, excellent'.. again various changes by the minute. My wife's iPhone and Kumo app also shows the same login/ enter name, phone for better experience problem where clicking on continue just hangs.

Colleen Flanigan
2023-02-01

I open the Kumo App and it brings up "welcome" - add your name and phone number for a more personal experience. After adding the information and clicking "continue", the App spins and goes nowhere. It had been working fine before I bought a new phone (iPhone 14 pro).

Kim Rzasa
2023-01-02

same problem, it will not go past asking for name & address foe more personalized experience and then spins

Jessica Mason
2022-11-24

I have the same issue. I verified my email address and now when I open Kumo Cloud it asks for my first name, last name and phone number “for a more personalized experience. One I enter the information and press continue it gets the circle showing it’s loading but never progresses. I want my app the way it was before.

Dale
2022-11-01

Same as prior 3 messages about new update not working... what's the resolution

Carl H Kennedy
2022-11-01

Same issue as others. Open the Kumo App and it brings up "welcome" - add your name and phone number for a more personal experience. After adding the information and clicking "continue", the App spins and goes nowhere!!! It was fine the way it was.

Jesse Hefter
2022-10-28

Same issue, you enter name, email, and phone number and it spins and never advances.

Antonio L Smith
2022-10-24

My kumo stopped working after email verification this morning. The app won't load past profile update. It just keeps spinning.

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Developer: Mitsubishi Electric US


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About this app

The kumo cloud app can also expand your heating and cooling system capabilities with IFTTT Applet integration. • For MXZ systems, kumo cloud can use a patented algorithm to automatically change a system from cooling mode to heating mode and back based on comfort needs. • kumo station™ (PAC-WHS01HC-E) for control of third-party supplemental heaters (boiler, furnace, hydronic heating, etc. ), dehumidification, humidification, and ventilation.  kumo cloud® enables you to monitor and manage Mitsubishi Electric mini-split systems installed in your home or building at any time and from anywhere. kumo cloud gives you the ability to effortlessly control your home’s comfort.  The kumo cloud app requires one of the following Mitsubishi Electric wireless interfaces, installed by a qualified contractor into your Mitsubishi Electric indoor units.  The kumo cloud app can integrate with Amazon Alexa or Google Home smart home devices for smart home voice control and automation.  Whether you’re out for the day or the month, whether you want to cool down, or warm-up, kumo cloud gives you the control.  For more information on how kumo cloud can manage heating and cooling in your home, visit app.  Set schedules, view alarms, and much more all in your app.