Cloud Speed app not working? crashes or has problems?

Cloud Speed Status

Last Updated on 2018-09-19 by Zhenlu Zou

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Common Cloud Speed Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cloud Speed app on iOS and Android devices. Solve all Cloud Speed app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cloud Speed iPhone Issues and Solutions

Cloud Speed iOS app crashes, not working, errors
Cloud Speed iOS app network issues
Cloud Speed on iOS has black/white screen

Cloud Speed Android App Issues and Solutions

Cloud Speed has errors/crashing/not working
Cloud Speed server network connectivity issues
Cloud Speed has black screen

Cloud Speed iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cloud Speed app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cloud Speed app crashes or not working on Iphone (iOS):

Close and restart the Cloud Speed app on iPhone
Update Cloud Speed app to the Latest Version for iOS
Uninstall and reinstall Cloud Speed iPhone app
Update your iPhone to the latest iOS version

Fix Cloud Speed on iPhone unable to connect to server/internet connection issues::

To resolve Cloud Speed network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cloud Speed black/white screen (blank screen) on iPhone:

Follow the Cloud Speed iOS app troubleshooting guide Here →

Cloud Speed Android App Issues and Solutions

Fix Cloud Speed not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cloud Speed app issues:

Force Stop the Cloud Speed App
1. On android, goto "Settings" » click Cloud Speed app. » click "Force Stop".

Update Cloud Speed to the latest version on PlayStore

Clear Cloud Speed App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cloud Speed app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cloud Speed.

Fix Cloud Speed unable to contact server/ Cloud Speed internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cloud Speed » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cloud Speed » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cloud Speed on android.

Solve Cloud Speed black/white screens issue on Android:

Follow the Cloud Speed android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zhenlu Zou, developers of Cloud Speed.

About this app

It measures the download speed from a variety of service providers' servers and presents you with a concise summary and real time download speed graphs. Cloud Speed helps you to choose the fastest cloud hosting service, with just one tap. Cloud Speed also comes with a visual trace route to help you analysis the route to your server. Choose the ideal cloud hosting service, right from your mobile devices. We currently support Vultr, Digital Ocean, Linode, and a lot more, with test servers located in Asia, Oceania, Europe and the Americas. Note: Traceroute uses ICMP which might be blocked a VPN service. If it doesn't work please retry with VPN truned off.