Are you having issues? Select the issue you are having below and provide feedback to Neato Robotics.
- Cleaning zones must be rectangular
- Cannot combine areas in software or queue a series
- App shows an “updating new map” notification
- Error notification without explanation
- Drops WiFi connection and stops vacuuming in the middle of a room
- App drops connection to the Internet requiring frequent re-boots
Neato D8, Android S21, Neato App When Neato was new, I had a problem pairing with phone, via app. Called Neato tech support, they gave me a work around, said Neato App had a bug. Somehow, Neato and phone lost paring about a month ago. Cannot connect and do not remember what work around was. Please, can you help, the vacuum is almost new !! Thanks D Page
My Android Note 10 won't install the app for a D7. Is there a link to an updated app? iPhone also hits dead end setting up account.
screen is black
I can't get the Neato app to work. I uninstall it and now it won't install again.
Complete guide to troubleshoot Neato Robotics app on iOS and Android devices. Solve all Neato Robotics app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Neato Robotics Inc, developers of Neato Robotics.
See your robot(s), start/stop cleaning, and receive notifications about your robot’s status. • Access a cleaning summary that shows where your Neato Botvac has cleaned. Now there’s a more intelligent way to clean your floors. • Start, stop, or pause cleaning even when you’re away from home. • Receive notifications about the status of your robot. • Set a regular schedule for daily cleaning of an entire level of your home. • Use an Apple Watch? NeatoRobotics is compatible only with Neato Botvac Connected, Neato Botvac D3 Connected, Neato Botvac D4 Connected, Neato Botvac D5 Connected, Neato Botvac D6 Connected and Neato Botvac D7 Connected. We design home robots that make life easier by taking care of chores like cleaning. Our intelligent robots use sophisticated laser mapping and navigation to scan the room, choose the best path, and automatically vacuum dirt, dust, debris, and pet hair to leave floors neat and clean.