Indoor Survey app not working? crashes or has problems?

Indoor Survey Status

Last Updated on 2022-09-16 by Apple

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2 User reports:
App has problems

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Common Indoor Survey Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Indoor Survey app on iOS and Android devices. Solve all Indoor Survey app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Indoor Survey iPhone Issues and Solutions

Indoor Survey iOS app crashes, not working, errors
Indoor Survey iOS app network issues
Indoor Survey on iOS has black/white screen

Indoor Survey Android App Issues and Solutions

Indoor Survey has errors/crashing/not working
Indoor Survey server network connectivity issues
Indoor Survey has black screen

Indoor Survey iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Indoor Survey app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Indoor Survey app crashes or not working on Iphone (iOS):

Close and restart the Indoor Survey app on iPhone
Update Indoor Survey app to the Latest Version for iOS
Uninstall and reinstall Indoor Survey iPhone app
Update your iPhone to the latest iOS version

Fix Indoor Survey on iPhone unable to connect to server/internet connection issues::

To resolve Indoor Survey network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Indoor Survey black/white screen (blank screen) on iPhone:

Follow the Indoor Survey iOS app troubleshooting guide Here →

Indoor Survey Android App Issues and Solutions

Fix Indoor Survey not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Indoor Survey app issues:

Force Stop the Indoor Survey App
1. On android, goto "Settings" » click Indoor Survey app. » click "Force Stop".

Update Indoor Survey to the latest version on PlayStore

Clear Indoor Survey App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Indoor Survey app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Indoor Survey.

Fix Indoor Survey unable to contact server/ Indoor Survey internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Indoor Survey » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Indoor Survey » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Indoor Survey on android.

Solve Indoor Survey black/white screens issue on Android:

Follow the Indoor Survey android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Apple, developers of Indoor Survey.

About this app

Indoor Survey makes it easy for business owners to enable Apple’s Indoor Positioning in their venues. This data can be viewed and tested in the Indoor Survey app. Simply walk through the venue and perform surveys using IndoorSurvey to collect location data. To use Indoor Survey, sign up at register. apple.