LG ThinQ Reviews

Went with an LG washer & dryer in part because they were supposed to be Smart appliances, with this Smart app that lets you control the appliances remotely. Not smart at all, really nothing more than a monitoring app. You still have to manually push the power button on the units, because you can’t turn them on with LGThinQ , and the power turns off almost immediately when a cycle ends. While standing there anyway I cannot imagine what point there would be in using LGThinQ instead of just pushing a couple buttons. Even as a monitoring app it’s buggy- washer time is frequently off by as much as 10 minutes- I’ve gone down there because it said there was only a minute or two left, to find out there’s 10 minutes or more. Dryer frequently sends a “dryer has been stopped due to a problem” notification when the cycle is complete. I picked this set in part because I expected to be able to set up a wash load, and start it remotely so it’s freshly done when I get home or get up in the morning, and to be able to fluff clothes left in the dryer without having to go down two flights of stairs to push a couple buttons, then back up for 10 minutes, and back down again. Not sure what the logic is behind this limitation, if they’re Smart appliances they should know not to start if there is a problem, just like my car. I will say that I really like the washer and dryer, but they should not be advertised as being able to be controlled remotely.

If only zero star was possible they would get it. Bought their 4K 50 inch TV because it states it is HomeKit compatible. HomeKit and their ThinQ app only work when the TV is on, you can’t turn the TV on from either once it’s off. I’ve emailed their tech support and got generic response that was no help. Spent 70 minutes on the phone with tech support and they had never heard of HomeKit, needless to say she couldn’t resolve the problem but said a supervisor would call back. Guess what, they never called. Called them back after 5 days and spoke to 3 different reps who had no idea how HomeKit works and couldn’t resolve the issues after 1 1/2 hours on the phone . She then said I will transfer you to higher up tech but actually transferred me to Apples tech support. Do yourself a favor, LG does not support their sales so pass them by and buy something else. Life is not good at LG

Response to LG’s response- Well yes this does seem like an issue for your customer service team. That’s exactly why I’ve called them twice, spent almost three hours on the phone with them and spoke with four different representatives none of which could resolve the issue for the ThinQ app or had any knowledge whatsoever of HomeKit that doesn’t function. I gues you didn’t fully read or understand my first post. Surely there is a more advanced tech team that actually has a clue how your system works, maybe consider having them contact me

LGThinQ is limited in its use for the appliances and is greedy to mine information from your device. LGThinQ doesn’t really control your appliances, but its main use is to notify you when a cycle is done. It’s not worth it for the trade off of why I think LGThinQ was really created for. It’s more efficient in getting your private information. It does more of that than actually giving you remote control over your appliances. If you’re using your mobile phone, LGThinQ will mine your contact information, your device information, your internet active, your personal data (such as first name, last name, date of birth, etc….), etc…. Much of this data LGThinQ mines is irrelevant to the operation of your appliances it’s set to manage. After agreeing to the terms of use and privacy policy consent, LGThinQ will have the right to pilfer through your personal information. Think twice about who you want to have your data and internet activity. Think about who they are selling it to. Why else would LGThinQ or company needs such data?

Update: developer sends a response that they use this data for user verification. They don’t need my contacts in my phone for this. Everyone, review the user agreement. They are data mining us. It’s in the agreement. They don’t need this access to our phones or data to use an appliance or app like this. They are selling your information.

Finally, when I went to App Settings, Product Notifications I got more than just a blank screen. I was able to set the Oven Needs To Be Cleaned to Every Month. I did a total reinstall a few weeks ago but still got the blank screen. However, it worked this morning. Getting notifications like Oven is Pre-heated is very useful. Old Bad Review I was awoken this morning at 4:30 AM by a ThinQ notification that my oven needs cleaning! I cleaned the oven last week and I’m still getting notifications. I’m very happy with my LG induction range. I like getting notifications for the timer and the oven pre -heating, etc , but LG, please fix LGThinQ. I got another spurious early morning notification again that the Oven Needs To Be Cleaned today. LG support previously responded by telling me to turn off the oven notifications. However, you can only tell off ALL notificationsI. I responded to them with why don’t you just fix the bug?
FINAL REVIEW
After reinstalling LGThinQ , I was finally able to access the settings and change the notification that the Oven Needs To Be Cleaned message from weekly to monthly.
LG should just remove this or let it be turned off completely. When I open the oven door I can clearly see if it needs to be cleaned. On a positive note, I really like my induction range.

This is a little long, but it is a full description of chaos.
We just bought a new LG fridge, so I naturally loaded their Wi-Fi app. It seemed a little clunky to get going, but then evened out. I was a little concerned that they had their own network name, but it reverted to our home Wi-Fi when finished. That’s when the fun started, though. I started noticing my phone was acting differently, and finally, I couldn’t open apps that I’ve used for years. I kept getting a “Slow Connection” message in LGThinQ . I finally came to the realization that the last thing changed on the phone was installing the LG app, so I deleted it, but still had the same problems. In an Apple support site (accessed through my iPad where I hadn’t run the LG app) I was told to do a few things, one of which was to do a network reset. That started up, but froze with the Apple logo and a progress bar showing. I couldn’t even do a power down. After a trip to the nearest Apple store, where the staff graciously got me in w/o an appointment, we finally got to my latest iCloud backup, and was able to restore my phone to working order.
All this, from just trying to use an app. THIS IS A BAD ONE - DON’T USE IT!!!!! I just feel fortunate that I’m close enough to an Apple store to go get the help I needed. I’ve been using Apple equipment for over 7 years, and have never before needed to restore one from backup, but I’m sure glad I had it on.

Dismal. 1% of use requires reboot of mini-split (power off AT ELECTRICAL PANEL, EG circuit breakers) to restore wifi connection. App hangs and must be cleared and restarted appropriately for 10% of use. For about 5% of use app hangs requiring a power off reboot of iPhone itself. When it does stay up and connect feature set is notably less than the wireless remote. EG you cannot turn off the light on the AC head — a requirement for bedroom use. Quite apparent nobody in IT at LG actually owns and uses the product using LGThinQ . Let us hope these guys don’t make avionics. I gave LGThinQ 1 star because it downloads and starts up. And now, there is more! LG just announced its privacy “Policy”. It’s not a policy it’s a requirement. There is no way to opt out of any of the things LG says they will do, which is to link everything they can find about you, presumably by invading your actual privacy anywhere and everywhere on the web, track you wherever you go and do anything they want with the data they find on you anywhere. AND, and, there is no way whatsoever to opt out of any of this appalling nonsense. I pray the European Union gets their teeth into these fellows and tears them up. I am planning to take LGThinQ off my iPhone and use only the unsinkable, unhackable, unabusable 100% private, infrared remote. I have lowered my rating to minus 10 stars. Draconian, Medieval, hysterically unbelievably insane “privacy” policy from LG IT.

It seems that even though I am working at home, I am busier than I was when I was in school teaching. I use the ThinQ app even more. I can remotely run a load in the washer or dryer and get reminders when the cycle is complete. I particularly love the choices to download into the machine from LGThinQ . I just wish there were a few more options say for workout clothes as they are made of special fabrics. I am wearing my fitness outfits more all day now that I am stuck at home. They never seem to dry on delicate but I am afraid to ruin the stretch and moisture wicking fabric in a regular cycle and there isn’t such a cycle in downloads.

Since this initial review, I have had lots of trouble with LGThinQ connecting to the washer and dryer. I can never remote start from the appliances and when I choose an already downloaded cycle, LGThinQ tells me that I have to use the washer to turn it on. I never know if I am actually using the downloaded cycle until it starts to animate on the phone. Then the remote light will light up on the washer. I have asked for help through LGThinQ or called repeatedly over the past year but no response.

Was trying to buy a white washer/dryer combo, but could only find the new dark steel with smart technology. Sorry LG but hate the color—we call it Darth Vader. Good news! LOVE the smart technology! It lets you know when your laundry is done! It lets you know where you are in the cycle and how much time is left! It lets you know when it’s time to run the clean cycle! You can call a LG tech and hold your phone up and the tech can diagnose your problem and decide if you need a service call or not. And the guy that comes is knowledgeable, polite, on time, and stays until problem is resolved. I’ve had the combo in white at our previous home and had to leave it when we moved. We had a stackable washer dryer and I missed my combo so much I had to buy Darth. Actually I’ve had a LG combo for 4 years and never had a problem!! It dries great!( I read and follow the directions.) Their service tech said the problem was farther down the drain and he was right. We had the drain unclogged and good to go. BTW I do laundry every day 1-3 loads . The LG combos are workhorses and the smart technology is like getting both frosting and whipped cream on your cake!

They have a long way to go. They need to seamlessly provide instructions to just connect wifi and register the product through LGThinQ . I now have like three registrations for the exact same product because nothing is networked together within LG. They must have forgotten how to do that. If I register the product on the website, then I obviously don’t need to register it via LGThinQ . They just don’t link their own websites and applications together.
Why show the cooktop when we can’t ever control that? And why provide remote control to a range in the first place? That just seems very dangerous and a potentially huge safety violation from the NFPA. You should have focused more on setting the clock automatically with the wifi internet connection above everything else. Hopefully with some smart firmware updates, it’s not too late to achieve that obvious advantage with a wifi connection. The clock should never blink when the power goes out and is restored, we have smart meters to tell us when the power goes out, I don’t need the annoying flashing clock on the range to remind me.
Other than that, everything seems to be functional, but they still could certainly improve the applications performance and automation.

I have this for an oven and it’s ok just not really necessary. In theory you can preheat your oven remotely but you must first have the remote knob turned on your stove before you can use it, so you have to prepare ahead of time or I guess always leave your oven set to remote start. It can notify you when the oven is preheated but if I’m on VPN I don’t get notifications and can not connect which is kind of unfortunate. It also sent me an alert saying my oven needed to be cleaned, although it’s pretty much spotless, I’m guessing it just is a time response. Has a diagnostic feature which I’m not sure what it does because it runs really quick. Needs to offer options to fine tune the oven and update settings instead of doing them at the oven. Like adjust temp, turning off convection adjustment, updating clock.... This isn’t an app issue but one with LG, LG needs to release a firmware update to let you change how quickly the time button increases time. If you hold down briefly when adding time it does it in 10 minute increments.

Read the new privacy policy before accepting it. It is really intrusive, they collect and share your identification, password and NETWORK ACTIVITY! I am deleting LGThinQ ASAP. So I just received a response from LG telling me how they take my privacy very seriously and would I like to update my review. Well here is my update: Clearly, LG does not take my privacy as seriously as I do since their privacy agreement that YOU MUST AGREE TO states that they can use ANY of you personal information including your name, address, email, password, network activity etc. and share it with others. Again, before agreeing to use LGThinQ make sure you read the agreement and are OK with them distributing your information as described in the agreement. I think you will be surprised at how intrusive it is.
Update:
Yes they are still tracking everything you do, everything you search for, every website you visit. the canned developer response is that they take your privacy seriously and they need the data to deliver a good customer experience ( or something like that). why do they need to track my search history or the sites i visit for that?!
Do not install LGThinQ unless you want to lose your internet privacy completely!

We have now owned our LG washer/ dryer nearly a year and have struggled to overcome issues with LGThinQ and the ThinQ product. Unless your are a network technician I would suggest you move on to a more rugged and thoroughly test WiFi enabled product line.
Issues like trying to get your washer and dryer to recognize your home network and stay connected plague us to this day. LGThinQ focuses more on trying to sell you consumable products like detergent etc then enabling you full control over your washer and dryer. On the latest iteration of LGThinQ they removed the ability to delete WiFi notifications of washer or dryer completed. If you think you can get help from LG customer service then think again. The overseas representatives have a worksheet process that they step through and if your issue is more complicated than they can resolve you may as well go consult your local clergy for a blessing on your machines in the hope of getting them to work.
Would we buy a LG product again. O, we would not. We have scratched our plan to replace the fridge, oven, dishwasher and microwave with LG and decided to select a well known competitor to upgrade our kitchen.
Sorry LG, you have lost me as a customer for all my future purchases.

The only reason I gave it a 4 was because it had a lot of glitches to set it up, but now that we figured it out it’s awesome! My mom and I are on separate schedules, but in the past we would regularly bring our laundry in only to find it used. Then wait, wonder if it was done, go in, see it wasn’t, then go back. Then see it was free, but the other person wasn’t completely finished, etc., etc. Which I mean, that wasn’t awful. I have a lot of friends in other countries that do their whole family’s laundry every day by hand. Now with us being on the same account though, it has been soooo much smoother. As of right now, I checked to see if her laundry was still going and I seen that both things have been off for about an hour. So now I know they’re free. Much, much simpler! And I’ll get my notification in town that she is using the washer and I know that she should be done with it by the time I get home. Awesome invention. Thanks so much and now I’m going to go wash a comforter. ☺️

Would like to make a special request from the developers for future update I recently bought this dual inverter AC Which I think is wonderful it eliminates the need to install a mini split 100%

there is a feature called sleep mode which has a timer i found it super useful for super silent operation and energy efficiency however

Many people like me have had the need and i've heard They would like it to have an option for no timer at all like a permanent sleep mode option or we could call it "UltraQuiet Mode" where the ac adjust fan speed compressor, according to cooling need to the point where it runs silent 40-44 db 24/7 i like to run my ac 24/7 because it saves energy keeping the house cooled while also not being intrusive and when the timer ends i need to re adjust temp and re enable sleep mode, PLEASE add a ultra quiet option or no timer for sleep mode pleaaaaseee and thank you!!! btw i love my dual inverter❤️❤️

Loads between screens slowly. Says products are connected that aren’t. Difficult to understand at parts which is worsened by the fact it hardly works. Leaving you to figure out which piece of the broken app is not working correctly. It sends me notifications for my dryer and told me when my dryer is done drying and it’s current status and “dry type” although whenever i click on the icon for my dryer it says “product not connected to WiFi network connect product and try again” and it automatically backs me out of the screen, although it’s still remotely telling me information only possible through WiFi. It shows WiFi as connected on device. I’ve deleted and retried. The first time i attempted to connect app and dryer it got stuck in network connection period for 10-15 minutes, I restarted LGThinQ and it went mote smoothly although I still am unable to remotely control my dryer. I downloaded LGThinQ because my dryer does not fully dry blankets anyways, and constantly stops early because of an inaccurate sensor reading And I’m tired of getting up and restarting it jus to prevent having a damp blanket. My dryer is only a little over a year old.

Although I really like my LG appliances, LGThinQ will not be used with them. The washer I bought is WiFi connected, and LGThinQ offers some convenient features - BUT- when I read through the Terms, my hair stood on end. Whoever monitors LGThinQ can look into ANY TIME you use it at any hour of the day without your knowledge or permission , among other things. And, by just signing up for an account YOU WAIVE ANY RIGHT TO MEANINGFUL OR “DISINTERESTED PARTY”ARBITRATION if there is a problem. Your legal safeguards are signed away, gone. To say that the Terms are “one-sided” is a gross understatement. Don’t believe me? Read them for yourself. App was deleted before an account was even opened.

Update: I got a sort of a response from the developer. However, I have to say I’m “doubtful” about their commitment to security inasmuch as the information they gather is not encrypted, and also they did not mention the fact that you give up rights to meaningful arbitration by simply signing up to use LGThinQ . I stand by my assertions regarding LGThinQ , and advise extreme caution regarding its use. READ THE TERMS CAREFULLY. It’s convenient, sure, but it is spyware.

It is nice to have other load options to download to the washer for more of exactly what the type of wash is. It also cool to be able to go do anything around the house or the lawn work outside and have a notification sent to my cell phone that the load is finished. I don’t have to keep an eye on the time or be around to be able to hear the tone of the washer being finished. This all is the same for the dryer as well.
The only thing I can’t figure out is why I can’t do a remote start of the units. It really isn’t an issue since it takes a person to load the clothes and put the needed detergent in so I’m right there to turn the unit on. But why even show at the bottom of LGThinQ “Remote start off”? If I can’t even turn that feature on no reason for this.
With two weeks of use now though I’m very happy with my purchase of the LG ThinQ washer and dryer!!!

I have used LGThinQ for a couple of years. It was painful to set up initially, and glitches seem to be common. It only provides partial control for mini splits, but it was better than nothing. I could use LGThinQ remotely, which I appreciated. Today, I started LGThinQ to control my mini splits remotely, and nothing was there. There must’ve been an update that broke access to my account. I have no login information, and never remember logging in to begin with. But it’s been two years. I decided to start all over and set up a new home LG account using LGThinQ . When I go to register a device it says it already exists on my original Home account and a request is sent to allow me to approve access all of the devices under the new account. I have no idea where that request is sent, but I never get it and can therefore not access anything anymore. After four hours being transferred around through LG’s appliance centers, I still have no way to remedy this. There is no LG thinQ technical support! There is no link to assistance through LGThinQ Store either. What a PITA!

As is obvious with the recurring reviews mentioning the same thing, LGThinQ is forcing you to show your gps location or it will not let you use it. The developer response claims they need GPS for wifi connections. That is FALSE. I have plenty of other wifi connected devices that did not require my GPS location to connect via WiFi. I am extremely disappointed in LG for taking this approach to poach information from their customer base. Never force people into anything or you will have the opposite effect. Please don’t waste your time giving me a generic “required to provide a streamlined customer experience”, that is so bogus it only hurts your image further.

Response to Developer Response: look, you obviously are not the developer and are going off a generic script for your responses. Tell the management and real developers we don’t want to be force tracked, doesn’t matter how seriously you take my privacy, it’s my privacy. Don’t hold LGThinQ functions hostage, and by extension the functions of the appliances I fully paid for. How shameless on LG’s part.

I had one small issue with setup on our new Fridge; when our downloaded LGThinQ and followed the instructions, everything was going great at first. I was able to connect to the Fridge’s WiFi link, and when it asked for it’s password, I entered to one LGThinQ told me to enter, and the Fridge kept rejecting it, saying it was the incorrect password for my Fridge. I tried numerous times with this password after resetting my phone, LGThinQ , and my network, and each time, I kept getting the same error, so I contacted these the manufacturer and was told the password for my Fridge was totally different than the one LGThinQ was saying, so I started the setup again, with the new password this time, and it was accepted first try. I was then asked to connect the Fridge to my Home Network, which was no issue, and then the Fridge went through all of it’s updates and other connections, and I was good-to-go.

This all has some serious issues design wise. Very odd stuff like I have the ability to start a wash from LGThinQ , but not being able to start the drying cycle killing the convenience a smart app provides by making pretty useless since I have to get back home to finish the wash/dry cycle. LGThinQ is in Spanish for some reason and no option to change language (set up was in English though). There are many options in LGThinQ that reflect the actual buttons and function I can use on my washer/dryer combo, but about 90% of them are greyed out in LGThinQ without explaining why (it only lets me start a regular washing cycle which is just one of about 15 washing modes the machine has). Another dumb thing is that I need to physically push a button on the machine called remote mode to be able to use LGThinQ to set up a load and even dumber is the fact that while this remote mode is enabled I can’t monitor the was/dry cycle, it’s set up in a way where you can either control the machine with LGThinQ or monitor the wash/dry cycle with LGThinQ , but never both unless I walk to the machine and switch modes.
The only nice thing is that I get a push notification when the laundry load is done.
Please get your act together LG.

Turns out my laundry load was too small and so the moisture sensor thought the load was dry. Even though that’s not a system malfunction I appreciated that the tips right after the test suggested this happens normally with small loads and suggested I use a timed dry. I think it was helpful to run the diagnostic right after the issue, it’s programmed well enough to troubleshoot the contextual situation apparently and suggest appropriately for it!

The only reason I didn’t give it a five was that the last time I had an issue, the heat wasn’t working at all but it still said all was well, even though it was being powered, eventually I reset all the circuit breakers and cleaned lint that was lodging under the lint trap. I think the circuit breaker reset was the trick that time.

Overall I’m thankful for the system!

I’m giving this a 2 because it really should be better coming from LG.

First off, when you switch modes, the temp resets, usually down to 60. So if you have the temp set at 70for cool and then you want to change it to energy saver mode, you have to reset the temp.

The other big mistake is the scheduling. It only turns on and off the unit based on the last mode. So you can’t really schedule it.

Since I have one of the AC units in my home office, I would really like to be able to set it to dry during the weekends and then schedule it to energy saver at a specific temp for the morning and then to cool at a different temp during heat mid day and then back to energy saver at one temp from say 5pm till 9pm and then back to dry overnight. NOPE!

Also, it would be great if LGThinQ could control the lighting on the unit. We have one of the new dual inverter window AC units in our bedroom and we have to cover the temp readout because it lights up the room. Since there isn’t a way to control it on the unit, it’s not really an app problem... but it should be configurable!

I also don’t like the fact that it requires internet access. If the controller and the unit are on WiFi, LGThinQ should be able to make connection without requiring internet. When you purchase a new router you can discover it from any computer.

And it’s NOT HomeKit compatible!

Come on LG, improve your technology!

This is a revised review. Some of the bugs have been fixed but LGThinQ still needs a lot of improvement for air conditioner control of the new dual inverter window units. Please pass this suggestion to the developers!! The dual inverter is amazing quiet technology but LGThinQ is limited.

The schedule function does not make sense and does not work properly- only one schedule can be set. Then it only lets you set a time on and off but can not define temperature, mode or fan speed. This is useless. The timer function basically does the same thing. Why bother with a single schedule with no ability to define any other setting?

Like any of the other competing apps for
ACs, when creating a schedule you should be able to define the following for each schedule: 1) date and time 2) on or off(not both) 3) mode (cool, fan, dry, sleep - if sleep then how many hours) 4) fan speed (F1, F2, F3 or disabled if sleep is mode) 5) temperature set point.

You should be able to create multiple schedules!!

If you did this then people who are suffering from the sleep timer turning the unit off during their sleep could set a schedule to turn the unit back on in the sleep mode! I can’t understand why this unit does not allow you to turn the unit on a continuous sleep mode instead of it turning off after a max of 7 hours!

Please help! Make LGThinQ do what it’s supposed to do!

First let me say, I have brand loyalty but to brands that make good products and are consistent. It’s amazing how an app can make you lose confidence in a brand. A business that’s supposedly trying to lead in technologies should have an app that works, right? I downloaded LGThinQ when I got my InstaView fridge. Seemingly it worked fine, since August. For the past however many weeks, all I see now in LGThinQ is a welcome screen that says “Network Instability” and “Can’t connect to the network. Check your phone’s internet connection and try again.” What kind of foolishness is this? My phone’s internet connection is fine. I have strong WiFi and cellular signals and have no other difficulty with any other app. And I can’t even get past that lousy welcome screen to figure out what else might be going on. Maybe it’s a iOS update thing or a ThinQ update thing but it needs to be fixed. Makes me not want to buy any more LG products if I can’t use an app to monitor them.

I now know when both the washer and dryer done! Can’t wait to explore all the bells and whistles!

Setting up LGThinQ was a pain. The wording is confusing. It asked if I had a touch screen.. I do, that ‘yes’ path ended in nothing being activated. If you have a ‘nub’ you that chooses the cycle setting than the answer to ‘touch screen’. Is no. The password at the next level is 1/2 point tall, and the password instructions need to be read completely. Otherwise you think you’re password is everything in the quote marks when actually it is just the last four numbers twice. AND at the end it thanks you for registering... that just facilitates LGThinQ talking to your machines. To register you still need to go online or return the postcards! Arrugh!

LGThinQ is pretty decent, but it might be worthwhile to have someone with better English skills edit the descriptions and status messages. Under both of my TVs, it says “Disconnect”. Does that mean if I tap it they will disconnect from LGThinQ , or does it mean they are currently “Disconnected”?

And if I do tap the TV while it’s off, I see this message “TV connection in disconnected. Turn on the power of the device. If it powering on, check Wi-Fi status.” (sic) These aren’t my typos, this is how it’s worded.

I did lose connectivity to both TVs and my washer and dryer, and the only fix was to delete LGThinQ and start over. Other than that, it’s got nice controls.

It took three tries to register my air conditioner. Which was annoying, but I could have made my peace with that if LGThinQ worked. LGThinQ says signal strength of the WiFi is “excellent.” The air conditioner seems to know it’s hooked up to WiFi. And subsequent setup processes fly by. However, there is a 95% chance LGThinQ will tell me my air conditioner is off/not connected to WiFi. So I’m left using the physical remote. Very frustrating given WiFi control was one of the big reasons I go this air conditioner.

Also, would like a more robust app. I’d like up update my account info from LGThinQ . I’d like to set temperature schedules, where the air conditioner is at 73 degrees during the day and 68 at night, etc. I’d like to define the time it switches from one temp to another have the option to have many such time-related temperatures changes, based on the day of the week for varied schedules. Basically, just give me more useful features.

LGThinQ works alright. The directions for connecting the appliances wasn’t super clear. But once I understood it, the other appliances were super easy to connect. Features are limited, but nice to get notifications on my phone in case I don’t hear the appliance chime. Being able to monitor in real time is nice as well.

LGThinQ is a little clunky and keeps popping up with Tips, even though I check the “font show me again” box... however, one of my biggest gripes is with LGThinQ ’s UI... I don’t understand why I can change the order of the appliances... it seems order them with most recently added at the top and appliances first installed at the bottom. Super annoying, because I installed washer/dryer first so I have to scroll down to see an update. If there is a way to rearrange them, it’s not intuitive at all. Please fix!!!

Prior to the recent scheduled app maintenance I was able to see info about my washer AND dryer AT THE SAME TIME, while they were on and in operation. Now, I can only see the info for the washer. For example, my dryer is on and operating; LGThinQ shows that it is off.
I called customer service (the day before the scheduled app maintenance) to tell them about the issue. They said to wait until LGThinQ maintenance is completed to see if it makes a difference. It did not. Plus, they didn’t even know that it had been possible to see more than one item’s operation status at the same time. It would be more helpful to have the ability to talk to someone who is specifically a troubleshooter for LGThinQ.
The diagnostic isn’t showing any issues; my WiFi is connected. It has to be an app issue. Very frustrating that I can’t use it.

Lots of “fixes” but I see NO improvement.

I was so excited to get my new LG front-load washer with WiFi because that meant I wouldn’t have to traipse down two flights of stairs to check if the washer was done.

Well, that excitement was short-lived. The WiFi worked great for awhile and now for the past, at least 2 months, LGThinQ has shown the washer as disconnected more times than not. And online instructions are non-existent, so I just uninstalled and reinstalled LGThinQ (several times) thinking I could follow those instructions again like it was a new device. I eventually got it working for a short time.

I recently got a new modem so I again had to try to reconnect my washer to the WiFi. Again had to uninstall and reinstall (several times like before), and after much frustration and cussing, got it to connect to LGThinQ . That was two days ago and I just started my washer today and saw LGThinQ shows it as disconnected again.

I switched to an LG product because of great reviews, friends recommending LG, and I was sick of Whirlpool washing machines being complete junk. I could have and I guess, should have, paid considerably less for a non-WiFi LG washer. This washer still works great but the annoyance I’ve suffered with this WiFi/app nonsense is making me rethink this brand for any future appliance purchases.

App didn’t work for several days, apparently since the last update. It would only show “checking product status” and no buttons worked. Closing and restarting LGThinQ made no difference.

After deleting LGThinQ from my iPhone (hold icon down until it shakes and an “x” appears, which you push to delete) and redownloading LGThinQ from LGThinQ Store, it works. Well, I did have to reset the password too. For whatever reason this time it didn’t take several seconds to go to my single appliance, so perhaps they fixed that annoyance. We’ll see.

It hasn’t been a very useful app but I do occasionally look at the room temperature and setting on the air conditioner. It doesn’t keep a usage history which would a very be useful feature.

I didn’t think that having my appliances connected to the Internet would be a big deal, but I really do enjoy this feature. I had problems keeping the washer connected to my home Internet, but this seems to be working now. My washer and dryer are in the basement; my main floor is kitchen and living room, and all of my bedrooms are upstairs. Bottom line, I get a whole lot of exercise going up and down stairs when it comes time to wash the laundry for the week. Knowing when a lot of laundry is going to be complete or is finished really is a nice feature and a major selling point. I would definitely look for it again if I ever had to replace these units, but I don’t see that happening anytime soon as I love both washer and dryer. Thanks LG!

Edited November 2018 - after some time on the phone with LG customer service, we were informed that “sometimes the WiFi connectivity doesn’t work with iPhones.” Ah. I see. As my spouse and I both possess iPhones, I guess we are just out of luck unless we would like to purchase other phones. What an absolute disappointment and shame. Please do not bother to buy LG appliances...obviously it is a false bill of goods.

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Sometimes, I can connect my oven to LGThinQ and use the remote start feature, other times I cannot. If I have to reconnect after a power outage, etc, sometimes I get lucky, but mostly I’m wasting a bunch of time hunched over my oven with my phone, getting frustrated as LGThinQ crashes or freezes repeatedly. I have other smart appliances that have their own apps, and they are head and shoulders above LG in function and connectivity. This one is really a shame.