- Online Check In - view current wait times for your nearest Sport
Clips store. - Request favorite stylist - look to see which stylists are working
and choose a specific one. - Save your favorite store and stylist to save you
even more time when you check in. - Receive haircut...
Not a problem
Not sure why others have had problems. App works fine, doesn’t really need all the bells and whistles. It’s straightforward and it functions as it should. Not the apps fault of stylists are done faster or may take longer. That’s the human element that really can’t be de-bugged. It would take away from customer service just to have a stylist update while they are with a customer. They can’t constantly run to the computer every 2 seconds to update their time. So what would you have a time frame within 5-10mins or good service. I choose the latter. I guess a picture of the stylist would be great so you always know who you have, that did confuse me once when I thought I had my normal stylist which I didn’t have under my favorite yet. Other than that it’s great. Bug adjustments as normal and updates are always coming out so thank you.
Stylist at Sport Clips Myself
As a stylist who works for Sport Clips myself, the idea of the app is helpful, it’s not 100% quite yet but it does work and it is helpful. Sometimes it will give you wrong wait times (not by much) or sometimes it won’t let you check in, but feel free to give us your feedback and we can let our owners know! I love how it especially gives you wait times for specific stylists but it won’t let you choose that stylist if they have over a two hour wait time (which is fair because our stylists need time to breathe!) also, if your stylist does not get their until a later time it will NOT let you check in with them until they clock in, your best bet is to walk in about 15 min before that time they are scheduled and say you want that specific stylist and the stylist should assist you and you should be in no time :) Has a few kinks, but don’t worry.
Decent App but could still use some tweaking!
Decent app. It can be a bit quirky at times. In a couple instances I’ve had it not let me check in and once it did check me in and didn’t confirm it. I found out 15 minutes later when I went back into the app and tried to check in again. It wouldn’t let me and I realized I was actually already checked in from the first attempt. I appreciate that it allows me to choose the stylist I want. However I would really like to be able to find out which stylists Cut my hair in previous appointments (when I chose “first available”). That way, if I really liked a stylist from a previous appointment but didn’t get their name, I could go back and see who it was and request them for future appointments. Otherwise, the app is helpful and does allow for a relatively easy check in and less wait time in the salon.
Poor app and bad at reducing time to wait
This app is terrible. I have it a 2 star rating because the tech works properly but as far as cutting down on your wait time it’s BS because as I write this I check in to the store on 96th street in Indianapolis and have been waiting 45 minutes since “my stylist was ready” according to this app. On top of that somehow there are still another two people in front of me and the hair stylists are just shooting the breeze with each other. No sense of customer care or efficiency here. It’s Saturday and this stupid needs to work on their staffing. There are three people with one training. They should probably run training days when it’s not the busiest day and time of the week. Just some feedback from an upset customer who likely won’t be back.
People can check in in front of you
This app is a good idea, but has a major flaw. Today I checked in at 3:20 PM with a wait time is 45 minutes for my stylist. I went and confirmed that I was checked in and waiting for my stylist to be done. It said I hadOne minute but after waiting several minutes it bumped me up to 30 minute wait! That is simply not acceptable. You can’t have an app that lets you check in for a certain time. And then put someone else in front else that person and push their wait time back so far. There is a reason that people use the app to check And that reason is to skip going all the way to the store to check in and then have to come back again later. It was very annoying as I don’t have much time during the week to get a haircut. Please fix this!
It’s really annoying that you cant schedule appointments for future dates. Even as simple as the store is opening at 9AM here but it’s 8:30AM. I can’t see who is working to see if I want to schedule my appointment or not. I realize that this issue is the epitome of White People Problems.. but I’ve run into this issue so many times that it has become ridiculous. In the same fashion, if I called into Sports Clips it should be just as easy to schedule an appointment instead of being told I need to download the app. I wouldn’t care if it was with an automated system.. but for a company as developed as you are. You would think you would focus on making things easier for the customers instead of centered around what works for you.
I was driving so I called my local Sports Clips and they told me that one person was ahead of me. My normal stylist was not available yet so she said just come on in and I’d likely be her first customer. I did not want to risk it so I open my app and click the first available to check in. When I arrived, I was number two as expected. After going to the restroom I came out and now I was number four and my preferred stylist was given to someone else who was not on the list when I arrived. My Stylist has not yet started her shift at this point. What is the point of an app to help save you time and manage your time if it doesn’t work. Long time Sports Clips customer who buys the most expensive treatment every time. Looks like I’m going elsewhere.
I get a haircut once in a while. The only way to call ahead to get a haircut is to use the app. In my area there are 5 Sportsclips within a few miles and some are busy and some aren’t but it’s not always a fixed thing. The only way I can see which doesn’t have a wait is to use the app so the feature they have with the map can be very helpful. The issue is I have to sign in every time I open the app. First world problem I know but having to change the password every single time because I forget is very frustrating. If I’m in the car and don’t have time for the authentication process I’ll just go to Greatclips or Supercuts, which is cheaper as well. Love the haircut I get in the store, but the app is an absolute backbreaker.
App is trash
Signed up for the app per the recommendation of the stylist at our first visit. Noticed that the information (zip and phone) saved on my profile was incorrect. I’ve updated and saved the corrected info several times and it continues to revert back to the incorrect info. Contacted support and was told to update via the website. I did that. Everything is correct there, but the app continues to show incorrect information. Wouldn’t care except the fact that my phone number is wrong, so I can’t get text alerts or use my phone number to check in. My account doesn’t exist because it’s the wrong number!!! Worthless service to have because it doesn’t even work!!! Highly disappointed and frustrated!!!
Sport Clips Fail
Sport Clips fail. Checked in with Sport Clips app and when arrived my name wasn’t on the wait list. Still had the confirmation and arrival time showing l in the app. (Yes, I was on time.) Their only solution was to check in again and wait 40 more minutes. Said I wasn’t going to do that and wait. The stylist said that 2 of them just finished and they would call the names in the list and if the people weren’t there, then they would take me. Fortunately for me there was only one other guy. The stylist who ended up cutting my hair said they have been having major problems with app/online check in and many customers complaining. If this is their customer service model and app performance...then wondering if I’ll ever go back.
Punished for checking in with app
I downloaded the app and checked in for a haircut. Arrived just before the estimated time and sat for another 45 mins. Right as my name was “on deck” it disappeared. I had to wait until another hair dresser was available to mention it. They didn’t really know what to do. Eventually the assistant manager was called from break to cut my hair. She gave me the worst haircut I ever received and had to spend another 20 minutes waiting for another hairdresser to fix my hair. When I asked the manager about the app she told me to don't even bother using it as they can’t control how it works and aren’t sure how they estimate wait times it’s best to just go in. Just Skip the app and just show up. You’ll probably wait less.
I attempted to make a remote check-in through this app. The time was confirmed on my iPhone screen. I kept the screen open so that I could show the stylists in case there was a problem. I arrived at the time recommended by the app, but my name was not on the local check-in list. The stylist wasn’t terribly sympathetic about this and mentioned that they have nothing to do with the app. I had to reregister and that put me at the bottom of the queue. It appears that the online check-ins are not being synced with the local store’s check-in. This is a big negative! While I like the service I get at Sports Clips, I’ll just call instead of using this app!
Why is there no “electronic” season ticket? It is almost 2020 why do I have to carry pieces of paper around for season ticket? And to make matters worse — the season tickets only work at certain locations... There are 4 locations near me and each have different franchise owners that don’t accept season tickets from the location a few miles away. So I either need to have season tickets from 4 different locations (more freaking paper to carry and track) or what is the alternative? The best part of a haircut “chain” is a consistent experience, but the season ticket is not consistent, is not usable at more than one location, is not modern (paper vs electronic). Note: I don’t use cash. I don’t carry a physical wallet. I use Apple Pay on my phone (and no, I’m not a millennial). McDonald’s are independent franchises too, but their coupons can be used at other locations. Can you please escalate to a VP (or higher) to assist??? Please don’t tell me to contact you. If you want to respond, please tell me (and all of your customers who use season tickets) what the plan is to resolve this issue.
I have taken my children twice and they have left desepcionado because they have not done well what they want and I do not take them anymore there even today I took my youngest child and I showed him a picture of what he wanted and on several occasions I had to say to fix it because it was not like that and anyway it did not stay as I wanted in case there are doubts there is one who works there called Nathalie is very slow, works with fear and almost put my child's head down knees to trim and after all I did not speak to entertain him that was the one I had to say today to fix several times the cut so I do not recommend the place because it does not have charisma or friendliness
Never going back
Encouraged by the stylists to use the App to make appointments and not have to wait. Downloaded and used. Said my appointment was for 38 minutes. Got a text that said my stylist would be ready in 10 minutes. Got there in 5 minutes and my name was at the bottom of the list and said I had a 38 minute wait. Stylist said the App does't give you an appointment, it is just like calling a restaurant and telling them you are going to come in 45 minutes. Who calls a restaurant that does't take reservations and tells them you are coming in 45 minutes? This appears to be a scam to get your personal information to sell to a third party. Stay away.
Yes. Sport Clips Haircuts Check In is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1,426 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.0/5 . Justuseapp Safety Score for Sport Clips Haircuts Check In Is 25.0/100.
Yes. Sport Clips Haircuts Check In is legit, but not 100% legit to us. This conclusion was arrived at by running over 1,426 Sport Clips Haircuts Check In User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Sport Clips Haircuts Check In Is 25.0/100.
Sport Clips Haircuts Check In works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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