SimpliSafe Home Security App Reviews

We had SimpliSafe for three years; I even got several members of my family connected. We moved halfway across the world and onto base and could not use it for two years. Once we moved back to the states, we decided to reconnect, but wanted the updated system. It took 2 hours on the phone to upgrade, and then two weeks later I found out the order didn’t even ship. Finally got my order a couple days later, and the re-shipment created a second account. Five representatives (one who was completely inappropriate over the phone) and 12 total hours on the phone over 3 days, my system was finally setup. The quality of the system is high. Prices are unbeatable. The company has gotten too large; customer service has gotten much worse. I will keep my system, but I will no longer recommend to friends and family.

(Update) The response to this review SimpliSafe sent me said, “Thank you for reaching out...I am sorry to hear about your experience. If you do have anymore questions or concerns, please contact Customer Support...”. Seriously, that’s it? Your response is that I can call the same people that overall failed me over the last 2(+) weeks. Just another example of SimpliSafe’s increasingly cookie cutter approach to customer service; go back to you small company customer service.

The installation pictures in the manual portray an outside the doors/windows installation which isn’t correct and very confusing.
The home base I received wasn’t initially working and after about 1.5 hrs with customer service trying to figure it out, they finally said “I’m stumped, let’s just completely reset your entire unit.” After that, it worked.
Sadly, I bought the doorbell camera only for it to not work upon installation. It would continuously ring non-stop until we would take it off of our existing doorbell. When I called customer service, they said “well that’s because it’s not compatible with your existing doorbell. The salesperson didn’t tell you that?” Well, no they didn’t, that’s why I bought the stupid thing in the first place. I find it strange that the SimpliSafe doorbell isn’t compatible with my home’s doorbell that is only a few years old. Now I need to take time out of my day to bring it to the post office to be sent back....I’ve got two kids doing virtual learning. Not the easiest to find the time for that and it’s a pain.
I also don’t like that there isn’t an “instant” alarm setting which would immediately trigger the alarm if someone was breaking in.
I kind of wish I would have researched other companies before settling with SimpliSafe.

So i’m a first time home owner and i’m so paranoid being home alone or even with my husband at night. at first the alarm system worked great and i felt very safe and secure THEN around 1 am a couple nights ago i was in bed and my husband was asleep and i get a text saying my alarm system had been unarmed then a minute later saying it was re armed. i was freaking out thinking someone broke in. we checked the house and no one was here and all the doors were still locked. assuming it was a system malfunction which shouldn’t be happening regarding its price. NOW SimpliSafeHomeSecurityApp won’t send notifications when i arm it which ik the setting for notifications are on. and now it won’t let me turn off or on the alarm through my app. it wouldn’t load even tho all my other apps work perfectly fine. i’ve tried re downloading it 3 times. and re setting my password all which haven’t worked which concerns me because i like it see what is going on. i find this kind of ridiculous especially since it’s such a high price you’d figure this kind of stuff wouldn’t be happening. also i wish there was a way you can get notifications of the door being opened rather than just a little ding. ik you can do that but it takes away the ding. there needs to be a option for both.

We were able to set the system up ourselves, which I was skeptical about. The video pro doorbell did not work , so they are sending us a new one. I noticed after we had set it up that our name was spelled incorrectly and they had the wrong address on our account, which was alarming, since we had set up for the interactive monitoring. Thankfully that was noticed before we had an emergency that would send the police to the wrong address. Also, 4 days after the monitoring was set up, we received a message from Dave asking us to set up our monitoring. I called SimpliSafe and they assured us that monitoring was already set up, so I’m not sure what that was about. We had an alarm go off this morning when we opened a door before turning off the alarm and we were called, so that was reassuring . We have vinyl windows so we are not able to screw all of the entry sensors in and three of them have popped off. Luckily it did not happen at night when the system was armed. Finally, the free video camera is not wireless. It has to be plugged in so it is not really good for outdoors. We bought the outdoor kit which we will be returning. I am not ready to return the system at this time , and hopefully will not have anymore problems. I do like it and it is easy to use.

Read my success story below, but why only 4 stars? After each power outage both cameras would be inactive. My house watcher had to go and cycle power to get them to work again. This needs to be fixed. I had one camera viewing the central area inside, and another set on a window sill watching the three feet of snow in the yard!

Last year we bought a winter home in the desert. I was very concerned about leaving our northern home totally unprotected. I had a company install a system in another home seven years ago, and it worked perfectly, but it was all hard-wired and expensive. Searched this time for wireless systems, and found SimpliSafe. Having experience with the other system, I realized SimpliSafe checked all the important boxes like dual WiFi/cellular, safe from physical destruction, etc. Look at all those features carefully. And the sensors! Just what I needed to leave a house in very cold winter conditions. Water leak sensors for broken pipes. Temperature sensor to confirm the heating was working. Glass break sensors. Perfect! I installed it and had great peace of mind from 800 miles away for the seven months we were gone. Only one alarm, when a double-hung window popped open on it's own. They called me, the house was checked. Easily installed and set up. What a great system.

We are now moving to the desert. I can easily remove the system and take it with us!

I installed the system last week. It was very easy to install if you follow the instructions. I did call customer support for a couple of questions to help finish the installation and make sure I had it correct. I was VERY impress with the willingness and knowledge she had. What great customer service! I have had no issues with SimpliSafeHomeSecurityApp so far. We use the IPhone X and it works fine. I see in other post people have issues with SimpliSafeHomeSecurityApp . We have door and window sensors, 2 motion detectors, 3 smoke alarms, the Base, two keypads (up and down), and two panic alarms. All working good and all verified by customer service. We are using the deluxe call back service for $25/ month and we entered the SimpliSafe phone number into each phone so we can tell it is SimpliSafe that is calling, Because it is an 800#.
The only negative feedback I can give is the Doorbell alarm has such a delay with video and voice communication that it is not very useful in real time. If I say “who is at the door” it takes 10-20 seconds to see or here on your phone. My WiFi is 100 mps. It is not the WiFi at issue. So this needs improvement and is why I give 4 Stars and not 5 stars. I say to SimpliSafe, if you do fix this one issue, I will give you 5 Stars.
I will report back later if I have any issue, but as of today All is good with the entire system. (Except the doorbell communication delay)

After my late mother’s house out in the country was burglarized I searched for a cellular based system and decided on yours. I originally thought (or hoped) the camera’s would work over cellular like Skype or WhatsApp but that sadly is not the case. Since separate internet service is very expensive in the country we will have to defer video for now. I tried doing a cellular hotspot to no avail. The camera connection would fail and I had to go through the rather cumbersome process to reconnect it. Not something that is viable where power outages occur frequently. The sensors seem fine with only a couple of scares, one during testing and one going offline for a few hours but ok the next morning. Power outage recovery of the main system has been good. On customer support, some reps are excellent and some.... need help. Also the work from home thing is understandable but I’ve had several dropped calls and several where we could not understand each other. Not just from the country, some from my home in a major suburb. Some reps called me back. Some didn’t and I’d have to start over. But so far I think this will work. I need to understand what my level of control and monitoring will be like with the basic package since I can’t have video confirmation.

I replaced a 20 yr old wired system with SimpliSafe. The old one was facing replacement, and I preferred the ability to personally customize the system instead of having to have a tech out to replace a sensor, etc. I do see a few areas for improvement that would probably be simple to implement and would greatly improve the user experience.

I have the base station in a secure server closet. Signal is fine, but you can’t hear the voice prompts. The ability to wire in an external speaker would be nice. Just add a port. Even better would be the option of allowing the voice prompts to be heard through the keypads or an external siren. I have 2 additional sirens - 1 inside, 1 outside. If I could allow the internal to broadcast the base station voice prompts, it would be perfect. Same would apply to the keypads.

Also, being able to create custom zones would be a welcome addition. In my old system, I could bypass sensors from the keypad. If I wanted to go into the garage, just bypass the door. Once you turned the system off and back on, the sensor was automatically back in the original state. Although you can go into SimpliSafeHomeSecurityApp and do in with SimpliSafe, it’s more complicated. And you run the risk of forgetting to “un-bypass” a sensor after you’re done, effectively removing the security from the door.

I love SimpliSafe, had it for years. I recently got the camera doorbell and indoor security camera. It’s pretty good, but could be better. It is especially frustrating that you can’t stay logged in on multiple devices to view the live video stream. I have two devices I use it on and my mom has one, so that is 3 total and we’re continually kicking each other off. How it seems to work is when you log on on one device it logs off the previous device. I’m not sure if this is a glitch or supposed to work like that because there does seem to be some variation.... but whatever it is it’s very frustrating. So say, I’m using my phone and someone rings the doorbell, but I was last logged in on my iPad, it sends the notification to my phone (which is good) but when I open SimpliSafeHomeSecurityApp I have to type the email and password in before I can see who’s at the door. I’d like to add SimpliSafeHomeSecurityApp can be quite slow while doing this so the person at the door may have given up and walked away before I even get logged on to see who it is. I hope someone reads this and can fix this. Other than that I love SimpliSafe in general, just SimpliSafeHomeSecurityApp could be a bit better (and faster).

I’m a 71-year-old female who is NOT “handy”. I actually doubted I would be able to set an alarm system up myself, as advertised, but the price was right, and I liked the fact that I could just purchase the elements that I needed with no contract, at half of the monthly rate that I had been paying to ADT, so I dove in and ordered. The packaging was excellent with very detailed and clear instructions - no “techno-speak”. I must admit being very surprised at how simple it was to set up. I had a couple of questions during set-up and I called their customer support for help. I did not get stuck on hold, but rather got to speak to someone right away, which is very rare when calling anyone’s customer service dept! The gentleman who answered the phone had such a cheerful, happy tone of voice, and he clearly guided me through the little steps I had missed, which went very quickly and easily. I really like the fact that I can operate it through my cell phone and not have to run back-and-forth to a box on a wall, and I also have a fob to carry on my keychain. I realized I had forgotten to set a duress passcode, so I called last night and a woman (equally friendly) guided me through it in seconds. I can’t say enough great things about this customer service. I’ve only had my system for a few days, but so far I am very happy with it. Highly recommend this company.

In the past, I’ve had a wired system which was fine for that time. But remodeling issues, overly sensitive sensors which couldn’t tolerate the expansion & contraction of the seasons, or tasty wires that critters love to chew through in the middle of the night are no longer fine. And that’s not touching on the high-cost of those wired systems! I’ve had the SimpliSafe system for 1.5-years. My concern was for battery life, but that has proven to be a non-issue. (Additionally, a concern was having a secure attachment of the casing side (beveled trim) of a door sensor. SimpliSafe could offer a mounting tab of flexible material provide more surface connection rather than just the ridges of the molding...(?) I’ve got motion and breaking glass detectors, the Smart Lock, and Door Bell Camera, plus two additional cameras, etc. It gives great peace of mind to have the main entry door set to lock automatically when the system is armed in Home or Away. It’s nice to know when someone stops by or something is delivered. And it’s often convenient to view the Garage camera to confirm the door is down or who’s home.

I’m an Engineer, so I was a little concerned that it might be overly simplified in order to keep setup straight forward, when In fact, it’s just the opposite. The basic configuration allows for a very simple setup that will satisfy 95% of the users. For those that want to fiddle with it, you have the option to modify operational parameters on a sensor by sensor basis. For example, The non monitored wired alarm I also have had problems in my garage, forcing me to purchase a sophisticated PIR/radar detector. I installed the SimpliSafe motion detector in that location and set it up to only send alerts to me instead of alarming the system. That allows me to gain confidence with the location before taking it live. That’s just one example of the flexibility you’re afforded.

I’m also impressed with the monitoring speed. I moved one of my motion detectors, and wanted to verify it’s performance so I put the system in test mode. My phone rang almost instantly, couldn’t have been more than 2 seconds, and to my surprise it was the monitoring company informing me that they received a test signal. They stayed on the line explaining test mode options, and thanked me.

Customer support has always been easy to reach, and extremely helpful as I delved into some of the features that very few people will ever get into.

I have nothing but great things to say about SimpliSafe. I have recommend the system to several of my friends and family members over the years!
I want to thank William for taking very good care of us when I called about upgrading my original system to the latest generation.
My family and I are very impressed with the latest generation and feel that SimpliSafe is doing a great job staying ahead of it’s competition in several ways. The latest generation of SS is very intuitive, secure and advanced. We’ve always subscribed to the $24/month plan which I highly recommend because it gives you complete control of your system remotely. The latest generation uses WiFi/cellular. Which provides great redundancy. Our system has 10 smoke alarms, 4 water sensors and a freeze sensor which I am able to label their locations what ever I choose. Also, another great thing about SimpliSafe is that you can add additional sensors that are very reasonably priced. Finally the monitoring service is very fast and will call you within seconds of an alarm activation.
I highly recommend SimpliSafe!

I switched my outdated equipment and overpriced monitoring from a competitor recently after I discovered that I was not actually being monitored by accident. Thankfully it was not a true emergency. My system had been down for at least two months and when I tried to resolve the issue it was like dealing with the cable and cell phone companies. I was a super platinum customer so they wanted to rebuild the entire system and upgrade my bill in order to make me happy.

I had heard SimpliSafe commercials and thought it was time to check on the new guy in the market. The equipment prices were super, customer service was friendly and knowledgeable, set up was easier than removing the competitors system, and I have more features at a lower price. I now have the most advanced monitoring capabilities and features like a doorbell camera for $11 less than the competition monthly.

The back-up and redundancy systems used by SimpliSafe assure users that the system is working properly at all times. In the event of failure I will be notified immediately. Also, SimpliSafe runs system analysis once a week to assure that the individual sensors are working properly.

I have two systems and it is by far they best system I’ve used. I used to install systems and this system is a threat to the market. Security companies design their systems so you can’t fix or replace anything on them. They relay on sending a service tech and they hardly ever offer you simple upgrades. SimpliSafe’s business model is a customer first framework. Everything in the system can be installed and modified by the user. You can monitor or not, your choice. The initial cost is way less than other systems if you buy when they have their 40% or 45% sales on new systems. Replacement cost are nominal and you can reprogram the system at any time to add or remove components. The monitoring is, on average, half of what the other companies, with no contract. I just got out of a four year contract with another company and was paying $50 a month. With SimpliSafe I have two systems now for the same monthly price. When I cancelled my other service they offered me a $17 monthly monitoring fee. I laughed and told them, if you cared about me as a customer, you would have offered me that price years ago. SimpliSafe is just a great system.

I am a retired individual well into my 70’s. I’ve had one of their older systems for at least 5 years, and decided to upgrade to their latest system. The original one I had served my needs perfectly, and at an affordable price during that entire time. They offered me a one time 50% discount on their latest system for the same security devices I previously purchased, or wanted to add, do I decided to move forward with it. The new system is remarkably simple to install and use. The new keypad is well layed out and intuitive, making installation and use relatively simple. I installed the system myself following the included instructions. It was up and running in a matter of a few short hours. Zero complications. I did call customer service with a few questions after the installation. The agent I spoke with was very friendly, courteous, and knowledgeable. Wait time was only a few short minutes, and the few questions I did have were answered professionally, and to my satisfaction on my first call. Nice to know you have these professionals there to help you with your system issues if needed. I highly recommend SimplySafe for your home security.

Whoever finally figured out how to fix the manual lock issue with the latest update, thank you so much!!!

I’ve been having issues manually locking and unlocking my smart lock for over a year. I called the IT department and they just sent me a whole new lock system but it didn’t resolve the issue I was having. Never had any issues when it auto locked and unlocked using the system but when manually trying to lock or unlock it seemed like the auto motor was locked into position and wouldn’t allow for a smooth lock or unlock by hand. I would ended up having to jiggle it quite a few times to allow me to finally unlock. And with manually hand locking once I entered my house, well I just gave up and allowed the 5 minute auto lock motor to do its thing. It was getting very annoying that this week I was going to call again about it. But when I received an email notice today that my smart lock has a new update I was hopefully it would fix this manual lock issue. And it did! So THANK YOU for finally figuring out the issue and being able to fix it with an update instead of trying to send me another lock system.

I installed a Simplisafe system over one year ago and couldn’t be happier. Not one false alarm. Testing the system generates a fast phone call from the monitoring center confirming the test signal. I feel safer at night and when away comfortable knowing that my home is protected. The system has been trouble free and interactive monitoring is very reasonably priced. SimpliSafeHomeSecurityApp has been flawless. Initial installation went well with 2 exceptions. The base station had intermittent connection using T Mobile sim card. I was sent a Verizon sim card/circuit board which took just a few minutes to install...and that solved that issue. I also was advised to relocate the base station as it was not consistently receiving signals from all modules...and that solved that problem. Tech support, once you get a person, has been very helpful.

Update: Just upgraded to the new system and couldn’t be happier. Setup and sensor installation was simple, activating and switching to new from old was seamless and a test signal was responded to immediately with both a text message and a call from monitoring. I appreciate having both cell and WiFi connections. Great job Simplisafe! Additionally i find SimpliSafeHomeSecurityApp to be very useful, responsive and stable.

System works very well. Everything it does, it does it well, reliably and easy. There is a very short delay in arming and disarming the system from the phone, never have issues changing device settings and works fast. One big improvement for me would be an improved camera viewing system. The timeline is nice, but it would be nice to be able to search for specific events and days. It would also be good to be able to view the camera footage from multiple events at the same time, so if I am skimming through looking for something in particular, but wasn’t necessarily an alarm trigger, I can go through and find it.

I would also like to have a “Night” mode for arming. Currently, I actually use my “Home” mode when I am away, because we have a big dog and I have certain motion sensors turn off when she is home alone. It just so happens that the same sensors are active when we sleep as when we are gone and our dog is with us. It does get a bit confusing though arming “home” when nobody is there. So adding more modes, or even customized modes, would be a useful ability.

Overall, 4 stars, but improve the camera viewing and add in a Night mode and I’d be happy with that as is, and 5 stars be coming from me! :)

After hours of research on security systems I found that SimpliSafe came out on top with many reviewers. They were right. We purchased a custom system that is perfect for our home. Motion detectors, door sensors, a key fob, an indoor camera, extra signs and the new outdoor camera. It was super easy to install and set up the devices. All of the devices work beautifully. SimpliSafeHomeSecurityApp is the best for customizing the settings for each device and for controlling pretty much everything remotely. We love to check in on the dogs when we’re away and talk to them. We hardly notice the devices around the house, they’re so well done, but I bet Mr Burglar will see them. The key fob is a great tool also. It has a panic button on top, perfect for keeping by your bed at night. The outdoor camera is terrific also, the picture is excellent, both day and night, with or without the optional floodlight. We love knowing that our home is protected and monitored. The price is very reasonable and no contracts. Love that too! We are very happy with our purchase. Wonderful system. Thank you SimpliSafe! Almost forgot to mention, I’ve called several times, excellent customer service too!

Bought the system and it took way too long to arrive. Part of it was on backorder as well. Set the system up spending about 3 hours as I had 20 contact sensors so it took a while. Directions were pretty straight forward. However upon completion I installed SimpliSafeHomeSecurityApp and was immediately shut out of my account. I could not sign in online or on SimpliSafeHomeSecurityApp . I could not monitor anything. I called SimpliSafe and spent 1:45 on one call. The next day I spent 1:30 with a supervisor. She said she would get back with me in 2 days with a solution. 3 days passed and they did not call me back (as was the plan). I called them, held for 22 minutes and was told “they were working on it”. They had no idea how long it would take to fix the issue as they had yet to determine what was causing the problem. At that point I decided a security company that was the inept had no business monitoring my belongings. Therefore I had to spend another hour removing and repackaging all the equipment and returned the entire system to Simplisafe. Now a week later the back ordered item showed up so now I have to call them again (and wait on hold) to return the back ordered item that should have never been shipped. I estimate I have over 10 hours invested in this and have zero to show for it. Buyer Beware!

I tried talking to someone in sales because no one is picking up the phone in customer service/tech support. The second time I called, the tech went silent and didnt come back on the line.

We just got our new system and set it up but we are not able to log in to our account on either SimpliSafeHomeSecurityApp or the website. We keep getting "Unexpected Error." We already tried using different browsers, clearing the cache, and resetting the base station. I turned the wifi off on the base station and now it is not connected to the monitoring station. This tells me something is wrong with the cellular network. The tech support agent said the sim card was not fully activated but it still didn't fix the issue.

This all occurred last Friday. After numerous emails, I was finally contacted by tech support around noon in which I advised them to call me at 5pm due to being at work. They didn’t call me back at 5, they called at 4 and left no call back number. I was still working. I called support again (6th time since getting my system) waited for 45 mins and was told that the issue is with SimpliSafeHomeSecurityApp and that their engineers are working on it. Why not provide an announcement regarding SimpliSafeHomeSecurityApp and website issues if it’s know. Why do I have to call 6 times. This is ridiculous. This has been the worst customer service I have ever experienced.

SimpliSafeHomeSecurityApp isn’t really easy to get around. Where you think things will be- they are not there! Also the number listed for tech support doesn’t work! Even this is confusing. I emailed them and told them that the number for tech-support as listed on SimpliSafeHomeSecurityApp is incorrect and doesn’t work. They disregarded what I was telling them and said that the number was different on SimpliSafeHomeSecurityApp . Per their direction, I made sure that my app was updated and I logged in and logged out, made sure that my app was updated again a second time, and logged in and log back out again. Nope. Still not the right number to contact them. The only other number offered in SimpliSafeHomeSecurityApp is the number to call monitoring. On a sidenote, I emailed them and told them I was moving and they said that they would send me more Command strips for my system and they sent me six! LOL that doesn’t quite cut it, but thanks. They also don’t have an outdoor camera but I offered to send me a weatherproof case for $100 in addition to the $100 camera cost. Also I moved from Arizona to Northern California and my base station wouldn’t work here. They are going to send me a work around. We’ll see what happens with that.

We are still in the process of deciding if we want to leave CPI and switch over. So far the setup for SimpliSafe was a breeze. It is annoying that you can’t have multiple users on one account, and that you get kicked off of being logged in, if another user logs in. I do understand the security aspect of allowing multiple users per account, however that is one option we do enjoy with CPI. My wife can access with her login and info and I can have my own. I was mislead regarding the monthly pricing when I signed up. The promo was 1 month free trial and $14/month after. That does NOT include access on SimpliSafeHomeSecurityApp , it does NOT include 30 day recording for the “free” camera that was included in the package we purchased, and it would NOT include the 1 month free trial. If we want key fobs, those have to be purchased separately, along with the smoke detector and carbon monoxide monitoring devices (which I was told today are on back order)
Overall I am a little disappointed but am still giving SimpliSafe a Chance. There is a 60 day money back guarantee, or a 120 day but that money is refunded to you via a paper check once they received all material back.

I ordered a custom Simplisafe system when it was on sale and got a great price. I installed the system myself, rather quickly. I had one issue during install and called the 800 number for assistance. I had a short wait time and the customer service rep talked me through my set up issue and got it resolved quickly. During our 3 day test cycle, we did have to move our motion detector three times due to alarming on Away mode. We have 2 small dogs, 11 and 13 pounds, and they set it off. We had to use the advice for 30 pound dogs and above and it resolved the motion sensor alarm issue. We got a free indoor camera during the sale period and it’s picture/video is crystal clear. We have it in an inconspicuous space and it will take video inside the house when alarm is set or if it alarms. I can also check on the house when we are away through the phone app! So easy to use. My only wish would be to have the ability to erase the videos from the phone app myself and not have to wait 30 days. Maybe that will be added at a later date. We are very happy with our system.

13 entry sensors, 1 glass breaking sensor, 2 motions detectors, 1 panic button, 1 audio alarm, 1 video camera and 1 control pad. All installed in about 2 hours. The tricky part for me was trying to find to little button to activate the sensor. It’s was hard to see as it blends in so well. After a couple weeks of usage, I decided to buy a second control pad and a new video door bell. I love this product. From the packaging to the customer service and tech support. They are always so helpful and personable on the phone. The tech support crew is very helpful and knowledgeable. The non long term contract is a great feature. We had a potential faulty panic button which one night started the process of sending the cops. The SimpliSafe monitoring staff contacted us, and quickly we (they) informed the cops of a possible false alarm. I spoke with their tech support, and they sent me a new panic button and an RGA to send back the faulty one at no change. I am so pleased and satisfied with this company and product. It’s simple and your safe.

It's hard to summarize just how good this system is. I was initially attracted to the low cost / no contact model, but I've learned to appreciate that this is a very sophisticated system with multiple layers of protection. If you have even the slightest amount of energy and aptitude, you can install even the largest system in under a half day.

Based on a very positive experience in my vacation home, I installed this in my primary residence. SimpliSafeHomeSecurityApp is designed so that you can see and monitor multiple properties using the same login ID. Not every vendor has the vision to design their app this way!

My only quibble has been with the doorbell. It's not bad, but it's not especially good either. Nighttime vision isn't very good in my application (landscape lighting seems to mess it up), and while a wedge is included to adjust the up/down angle, there isn't any way to adjust side to side angle. As a result, my camera catches a brick wall to the side of the camera so that a third of the frame is useless. But this is the only device I've been disappointed in, and I believe I own every device they make!

We bought our system years ago and it has always worked as described. Even though there is a new update, the original works incredibly well. When our first child was born, we relocated out of state taking our system and adding any additional components to adjust to our new home. It’s was so easy to expand and setup. I was surprised at how quickly the SimpliSafe staff responded to test signals and false alarms. They were always courteous and professional confirming that our system was monitoring and working well. The cameras are inexpensive and feature high DEF qualities so we can always see what’s going on at home or away. Before hooking our system up, we had some shady characters knocking on our door. When they saw me at the window I felt obligated to open the door. With our cameras up, I no longer need to open the door or look out the window. We feel extra safe being closer to a busier street. But with all the monitoring and sensors we know that we will be alerted if anything happens whether it be flooding, glass breaking, gas leaks or anything breaching our safety.

Just invested in SimpliSafe about a week ago. So far, everything is great. SimpliSafeHomeSecurityApp itself runs smoothly (on iPhone X) and I can arm/disarm my system remotely, check my cameras, and get text notifications when my tenants arm the system. SimpliSafeHomeSecurityApp UI can of course improve, it looks like the developers are a bit confused of what they want to do with it. The Dashboard could have more information and the Timeline could use a revamp in appearance. But the important thing is everything is functional and I haven't had a hiccup yet (knock on wood). **Make sure if you're new to SS to go through all SimpliSafeHomeSecurityApp settings right away, there was a ton of settings I changed that SS didn't really mention in setup. That's the only thing I'd recommend for SS - the set up is easy and painless but maybe include a tutorial overview of the system/settings (perhaps a link on the setup manual that comes in the box).

I also called in to customer support and spoke to a live agent fairly quickly - the gentleman was very helpful.