LG ThinQ app not working? crashes or has problems?

LG ThinQ Status

Published by on 2023-12-12

Discover how a connected life with ThinQ makes your life easier. Connect your
washer, air conditioner, TV, and other appliances to the ThinQ app.


I have a problem with LG ThinQ

Are you having issues? Select the issue you are having below and provide feedback to LG ThinQ.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
64.0%

Connection
40.0%

Not working
36.0%

Crashes
8.0%


Reported Issues: 16 Comments

By Nolan   3 months ago


Connected but keep saying go to Settings-General Activate TV

By Pam Niles   7 months ago


The Recipe section shows up on the home page but when clicked on, nothing comes up. The screen just cycles a small icon of images.

By Pam Niles   7 months ago


The Recipe section on the app no longer loads. It hurts cycles through a cute square icon thing with small images and nothing happens other than that. I have to close the app to get back to the main screen. I’d delete and reload the app but I don’t want to lose all my settings plus I don’t remember my password!

By Rex   7 months ago


LG G8 doesn't charge in the car while using app like Uber app?

By Eric   10 months ago


according the app, my airco is powered on, while it is turned off

By David Day   11 months ago


App updated and now won’t open. Installed on iPhone

By Ralph   1 year ago


Some settings on my thin Q app dishwasher are greyed out - chine setting, rinse aid and softening settings machine clean reminder and clean indicator light. How do I get these settings to be active so I can turn them on and off.

By Steve Cooper   1 year ago


LG app continues to be unusable often. On the screen it cycles through a bunch of icons but will not let you select anything. Icons like mail symbol, washing machine and a few others. New phone and I have a lot of storage on phone

By Alan Grodd   1 year ago


Private listening to my iPhone will not turn on. Very unstable app

By Mrs F   1 year ago


LG ThinQ App Not Working and not opening on my iPhone. LG customer service folks are useless.

By Stephen Bates   1 year ago


Washer will not turn off sleep mode in ThinQ app ever since recent app update. I’ve deleted the washer and re installed to app but washer still won’t turn off sleep mode. Wifi is connected. Everything worked fine until recent app update and overhaul!

By Jason C   1 year ago


I trying to open the app on my IPhone and it keeps returning me back to the home screen and crashing the app after 1 sec of it being open. Good first experience with their products...

By Lynn Fisher   1 year ago


Just got my washer dryer yesterday. Connected to WiFi without problem. Could see first two washes on the app. Now it appears stuck. Machine is working fine but app is now doing nothing. I’m still getting notifications when a wash has finished though. Any ideas?

By Denise   1 year ago


App will not launch and is useless!

By Seema Goel   1 year ago


I can't use the app. It's useless. It worked before to control the washer but now it only works as a monitor for what the washer and dryer are doing, not to change any settings. I want to set a delay start on the washer but the only way to do this is via the app.

By Sharon L Bryant   2 years ago


LG ThinQ app updated on my iPhone a few days ago and now the app will not open. Click on the LG icon and the app starts to open with a white screen and then immediately closes. There is a little red circle with a 4 in it on top of the icon like there are messages. Have rebooted the router, deleted and reinstalled the ThinQ app a dozen times with no success. App ran on the iPhone for a couple of years with no problems. I have installed the ThinQ app on a different iPhone and an iPad and they work fine.


Common dislikes about LG ThinQ app

- Limited options for workout clothes

- Greedy to mine information from your device

- Does more of mining your private information than giving you remote control over your appliances

- HomeKit and ThinQ app only work when the TV is on, you can’t turn the TV on from either once it’s off

- Poor customer service



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Common LG ThinQ Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at LG Electronics, Inc., developers of LG ThinQ.


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Developer: LG Electronics, Inc.

E-Mail: [email protected]

Website: Visit LG ThinQ Website



About this app

Get away from the busy routine and enjoy a relaxing home life with smart ThinQ.  The ThinQ app will keep you informed with all notifications you need so that your laundry will not smell musty or your pizza in the oven will not get overcooked.  Connect your washer, air conditioner, TV, and other appliances to the ThinQ app.  ThinQ will periodically diagnose the state of your products by itself.  Discover how a connected life with ThinQ makes your life easier.  You can also use the Magic Remote feature with your app. ※ The availability of products and services may vary depending on the models you own or the region/country you reside in.  Change TV channels and adjust the sounds with the ThinQ app.  Get the state of your products smartly assessed in detail.  You can check the indoor temperature of your house and turn on your air conditioner even while you are out.  You can also remotely run your washer from outside and proceed with the drying process right after coming back home.  You can enjoy your mobile content in your smartphone gallery on a TV screen.  Smart Diagnosis will catch problems and help you troubleshoot them.  The following access permissions are necessary for the ThinQ app. 



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