Contact LG ThinQ Support

If only zero star was possible they would get it. Bought their 4K 50 inch TV because it states it is HomeKit compatible. HomeKit and their ThinQ app only work when the TV is on, you can’t turn the TV on from either once it’s off. I’ve emailed their tech support and got generic response that was no help. Spent 70 minutes on the phone with tech support and they had never heard of HomeKit, needless to say she couldn’t resolve the problem but said a supervisor would call back. Guess what, they never called. Called them back after 5 days and spoke to 3 different reps who had no idea how HomeKit works and couldn’t resolve the issues after 1 1/2 hours on the phone . She then said I will transfer you to higher up tech but actually transferred me to Apples tech support. Do yourself a favor, LG does not support their sales so pass them by and buy something else. Life is not good at LG Response to LG’s response- Well yes this does seem like an issue for your customer service team. That’s exactly why I’ve called them twice, spent almost three hours on the phone with them and spoke with four different representatives none of which could resolve the issue for the ThinQ app or had any knowledge whatsoever of HomeKit that doesn’t function. I gues you didn’t fully read or understand my first post. Surely there is a more advanced tech team that actually has a clue how your system works, maybe consider having them contact me

This app is limited in its use for the appliances and is greedy to mine information from your device. This app doesn’t really control your appliances, but its main use is to notify you when a cycle is done. It’s not worth it for the trade off of why I think this app was really created for. It’s more efficient in getting your private information. It does more of that than actually giving you remote control over your appliances. If you’re using your mobile phone, this app will mine your contact information, your device information, your internet active, your personal data (such as first name, last name, date of birth, etc….), etc…. Much of this data this app mines is irrelevant to the operation of your appliances it’s set to manage. After agreeing to the terms of use and privacy policy consent, this app will have the right to pilfer through your personal information. Think twice about who you want to have your data and internet activity. Think about who they are selling it to. Why else would this app or company needs such data? Update: developer sends a response that they use this data for user verification. They don’t need my contacts in my phone for this. Everyone, review the user agreement. They are data mining us. It’s in the agreement. They don’t need this access to our phones or data to use an appliance or app like this. They are selling your information.

This is a little long, but it is a full description of chaos. We just bought a new LG fridge, so I naturally loaded their Wi-Fi app. It seemed a little clunky to get going, but then evened out. I was a little concerned that they had their own network name, but it reverted to our home Wi-Fi when finished. That’s when the fun started, though. I started noticing my phone was acting differently, and finally, I couldn’t open apps that I’ve used for years. I kept getting a “Slow Connection” message in the app. I finally came to the realization that the last thing changed on the phone was installing the LG app, so I deleted it, but still had the same problems. In an Apple support site (accessed through my iPad where I hadn’t run the LG app) I was told to do a few things, one of which was to do a network reset. That started up, but froze with the Apple logo and a progress bar showing. I couldn’t even do a power down. After a trip to the nearest Apple store, where the staff graciously got me in w/o an appointment, we finally got to my latest iCloud backup, and was able to restore my phone to working order. All this, from just trying to use an app. THIS IS A BAD ONE - DON’T USE IT!!!!! I just feel fortunate that I’m close enough to an Apple store to go get the help I needed. I’ve been using Apple equipment for over 7 years, and have never before needed to restore one from backup, but I’m sure glad I had it on.