Contact SimpliSafe Home Security App Support

by GAK2010

We had SimpliSafe for three years; I even got several members of my family connected. We moved halfway across the world and onto base and could not use it for two years. Once we moved back to the states, we decided to reconnect, but wanted the updated system. It took 2 hours on the phone to upgrade, and then two weeks later I found out the order didn’t even ship. Finally got my order a couple days later, and the re-shipment created a second account. Five representatives (one who was completely inappropriate over the phone) and 12 total hours on the phone over 3 days, my system was finally setup. The quality of the system is high. Prices are unbeatable. The company has gotten too large; customer service has gotten much worse. I will keep my system, but I will no longer recommend to friends and family.

(Update) The response to this review SimpliSafe sent me said, “Thank you for reaching out...I am sorry to hear about your experience. If you do have anymore questions or concerns, please contact Customer Support...”. Seriously, that’s it? Your response is that I can call the same people that overall failed me over the last 2(+) weeks. Just another example of SimpliSafe’s increasingly cookie cutter approach to customer service; go back to you small company customer service.

by Victoria_the_gymnest

So i’m a first time home owner and i’m so paranoid being home alone or even with my husband at night. at first the alarm system worked great and i felt very safe and secure THEN around 1 am a couple nights ago i was in bed and my husband was asleep and i get a text saying my alarm system had been unarmed then a minute later saying it was re armed. i was freaking out thinking someone broke in. we checked the house and no one was here and all the doors were still locked. assuming it was a system malfunction which shouldn’t be happening regarding its price. NOW the app won’t send notifications when i arm it which ik the setting for notifications are on. and now it won’t let me turn off or on the alarm through my app. it wouldn’t load even tho all my other apps work perfectly fine. i’ve tried re downloading it 3 times. and re setting my password all which haven’t worked which concerns me because i like it see what is going on. i find this kind of ridiculous especially since it’s such a high price you’d figure this kind of stuff wouldn’t be happening. also i wish there was a way you can get notifications of the door being opened rather than just a little ding. ik you can do that but it takes away the ding. there needs to be a option for both.

by SimpliNotSure

We were able to set the system up ourselves, which I was skeptical about. The video pro doorbell did not work , so they are sending us a new one. I noticed after we had set it up that our name was spelled incorrectly and they had the wrong address on our account, which was alarming, since we had set up for the interactive monitoring. Thankfully that was noticed before we had an emergency that would send the police to the wrong address. Also, 4 days after the monitoring was set up, we received a message from Dave asking us to set up our monitoring. I called SimpliSafe and they assured us that monitoring was already set up, so I’m not sure what that was about. We had an alarm go off this morning when we opened a door before turning off the alarm and we were called, so that was reassuring . We have vinyl windows so we are not able to screw all of the entry sensors in and three of them have popped off. Luckily it did not happen at night when the system was armed. Finally, the free video camera is not wireless. It has to be plugged in so it is not really good for outdoors. We bought the outdoor kit which we will be returning. I am not ready to return the system at this time , and hopefully will not have anymore problems. I do like it and it is easy to use.